Katieloxton Reviews 

I never wore the purse before it started pilling.

The first time I ordered I selected the wrong thread colour for personalisation of the product (Taupe instead of Gold), and I was very happy with their response, as upon contact with their customer services team they said the best solution was to cancel and reorder. This process went well.
I reordered with the correct thread colour (Gold). However when my order arrived the thread was Taupe, not Gold, despite my new order clearly stating Gold.
The team replied within 24 hours to say thread colour is not guaranteed, and they are not prepared to replace my order. They will send return labels and issue a full refund or offer a 50% discount. It is a present so I am not happy to keep the order with a discount.
What a complete waste of time! Why have thread colour options if they are not matching them - they shouldn't offer what they don’t have. I will not order from them again.

Don’t bother
First time order
Arrived late
Not what I ordered
Inconvenience in contacting them
Won’t recommend

Got the fia handbag absolutely love it, the material is soft but hardwearing, and looks stunning with any outfit

I am so glad I gave this company a chance. Everything feels so special. Everything was beautifully packaged and arrived quicker than expected. I had a small problem with one item but Mihaela from customer services was fabulous and sorted it very quickly without fuss.
I will definitely be ordering again!!

Wow! Amazing brand, great quality accessories and detailed packaging - perfect for gifting. My order arrived faster than expected and was beautifully presented. Each item was carefully wrapped in KL branded tissue paper and the main box size was just right, so nothing got bent or damaged in transit. Personalised bow paper bags are gorgeous and really well priced - ordered 3 in total (1st one is always free). In fact, this very gift bag made me visit Katie Loxton's website in the first place. Therefore, I will definitely buy more accessible luxuries from this brand again and I'm already recommending it to friends.

The website is easy to use. I loved all the bags. The colours and styles are beautiful. I bought a soft tan clutch bag with gold chain strap to go with some new heels I bought for a wedding. The parcel arrived within 2 days in a beautifully wrap bag and tissue paper. The quality is amazing. Im over the moon and will be buying more in the future.

I was a bit dubious at first from reading all the bad reviews. But I ordered a bag and I received it within a couple of days. The handbag is very good quality. I'm very happy with the greeting card and personalised gift bag I ordered. I will definitely be ordering from Katie Loxton again!

Having read all the negative reviews I feel I must give another opinion! I ordered my items on Wed 1st Feb & received them on Sat 4th Feb! All the items were well packaged & on opening I am very pleased with them! Thankyou Katie Loxton 🙌🏼

Terrible customer service, wish I’d looked on here before I ordered, rather than the carefully selected reviews on their website. Supposed to receive my order by tomorrow at the latest, but still no dispatch notification so clearly no going to happen and as it was for a birthday present it’s very disappointing. Customer service is non-existent, I’ve tried to query the reason for delay twice! Would strongly advise avoiding this company!

They sent my bag with the wrong initials on. I have contacted them 3 times and not heard anything back in over a month. Don’t bother with this shoddy company!

Previously great experience this time shocking. Had an order arrive with the main purchase missing and the delivery note had a line through the missing item but the gift bag for this still included. No email communication regarding shipping or missing item. Emailed the company…. They now report my item is out of stock, and automatically processed refund via email with no explanation. So I did the chasing regarding the bag, it was an important Xmas present ordered in time and now left me having to think of another present last minute at Xmas….. shocking

Still waiting on order since 28/11. They are still taking orders for Xmas however doesnt say which Xmas. P1ss Poor customer service.

Shocking customer service!! No ‘Happy to help’ attitude. In fact it’s more happy to not help! Regret making this purchase, wish I had read the reviews prior to purchase. Stressful experience. I bought this bag as a present on the back of seeing it on a daytime television programme. I will be letting the TV programme know of my experience!! I won’t use this company again!

Still waiting for a refund after 3 weeks , have sent proof of return and heard nothing! Hopefully they will sort this week . Well over £150 pounds and still not had it ! Is their an organisation to protect online shoppers ?

Absolutely Fantastic
Easy to use website
Good deals direct from the website
Great Price
Quality Item
Would highly recommend

Worst customer service experience. Wrong products arrived. Customer service just kept sending me unpersonalised stock messages and wouldn’t resolve.

Cannot compliment this company more. Purchased from them numerous times and the quality and delivery has been fantastic.

I contacted their customer service for advise and it has to be the best experiences in customer service I have received in 20 years thanks to Beth.

A fabulous company!

Awful website postage costs and total costs unclear. I paid by PayPal and when I had completed my purchase another item was added which effectively Paypal should not have authorised. Calling them results in being cut off, and they do not respond to emails. This is my first order - a lot of hassle and I wont be ordering again.

Beautiful products and excellent quality. I had a query about one of the products that I ordered and the customer service that I received was personal and second to none. I would not hesitate in recommending Katie Loxton and will be purchasing directly from them again in the future.