Katieloxton Reviews 238

I bought and paid for an e card for a special birthday present, provided correct email and was let down. I received confirmation of purchase but no notification it had been shipped. After much emailing to customer service who still maintained they had been in contact with the recipient and had not, they sent the code to me after 1week!! This spoiled the birthday present and I will never use this service again or recommend it.

I ordered a bag and card coin wallet from you but the bag quality is absolutely appalling cheap nasty and nothing like i expected. It was personalised so unfortunately you will not take it back. But it is one of the worse things I have ever bought and will clearly let others know this too.

I was bedazzled by Katie Loxton's website. I was so impressed I asked my sister and daughter to take a look. Beautiful items in vegan leather and at such reasonable prices. I must have swooned over the website for a good two hours and placed an order on its order page which has not yet been sent.
My sister suggested I should investigate the company a little for customer reviews so as not to be disappointed as we have been terribly disappointed in the past.
So I have come to Trustpilot to see what previous customers have said,
The bitter, unhappy customer reviews not only worried me greatly but Katie loxton's customer services department's failure to respond regarding what they have done to remedy each situation is not a good look for the company and the respect it should have for its customers.
Yes there are a few good reviews mixed with the negative ones; the overall star rating is around 2 stars and this is a fright. I am now left with a dilemma on what I should do.
On the one hand good old wisdom is saying, once bitten twice shy..... but on the other hand the website is very lovely, the products beautifully displayed and the prices are reasonable for my pensioners purse. I will throw caution to the wind and will only have myself to blame ... but if I too am treated badly like some of the unhappy reviewers on Trustpilot, I will be back to write down my experience explicitly.
Four stars given for lovely website and reasonable pricing.

I’ve not ordered from Katie Loxton before and I will not be ordering from them again.
I have been wanting some of their items for a while and placed an order.
I emailed querying as I hadn’t received my order, and with many back and forths I am still without my parcel.
Upon the tracking showing a photo, the parcel was not in this photograph. I have been told I cannot have a new item sent out. Very disappointed and shall not be ordering from these again.

I am shocked to read other reviews on here for Katie Loxton. I have shopped with them for over 2 years and I have NEVER had an issue with them. If there has ever been a problem with an order, then their exceptional customer service is there to resolve it very quickly! I use Katie Loxton for pieces for myself but also some stunning personalised gifts for friends, family & teachers and every single recipient of mine always loves their gift!
I highly recommend Katie Loxton for the quality of their pieces, the very reasonable price, their beautiful personalisation and their outstanding customer service.

Fantastic. I absolutely love Katie Loxton. Every order is sent beautifully wrapped with such love and care. I’m quite a new customer but I’ve ordered many times now and only ever had one problem which was rectified immediately

I can’t actually believe the terrible level of customer service of this company. I ordered a bag on the 16 Jan. I got an email today to say it had been delivered (to the wrong house, but that’s a side note). Then I received an email, 8 days after ordering it, to say the bag was actually out of stock and I was getting a refund. It turns out the delivery was just an empty box and a gift bag. Who does that?! It meant I had to hand my friend an empty gift bag for her birthday, thanks to this company. I wish I’d have checked on here first. Clearly bad service is a pattern of theirs.

The items were delivered quickly, the packing was beautiful and finally I had to contact customer service over something and they were absolutely brilliant I would defo recommend ☺️

Had been waiting for the Tabi Tote to become available in black for a while and when it finally did, I ordered with a personalisation.

When it arrived, some of the embroidery was faulty so emailed customer service. Cheyenne was amazing - she was quick to respond and very apologetic. She refunded me the full amount and allowed me to keep the item as the black bag had almost immediately sold out online.

I am a little disappointed that the embroidery was faulty but I cannot fault the customer service. I will 100% be purchasing from KL again - perhaps for my summer travel bags next time.

Don’t be worried by the bad reviews below - the customer service team have been brilliant throughout

I have received 2 bags for gifrts and 2 for myself I must admit that Im amazed about all the bad reviews on here as I have had nothing but very good service from the firm and I and my daughter and Daughter-in-law are thrilled with their bags My daughter uses here daily and Ive just ordered her another bag in the sale I hope these reviews dont put people off as I love them!!

Absolutely disgusting customer service and company ethics! I ordered some items for my sisters 40th birthday and paid for express delivery. Item didn’t arrive in time and was returned back to the company due to INCORRECT ADDRESS. May I add my address was absolutely fine on my order confirmation so this is clearly something they have done wrong their end and has nothing to do with me. They are refusing to refund until they have claimed with Royal Mail. As a business the customer should not have to wait and suffer whilst a claim is being processed as this can take a considerable amount of time - the customer should be refunded or have the item replaced and the company can claim at a later date from the postage company. It’s absolutely disgusting service and going by the reviews on here they are not a good company to purchase from. I never leave negative reviews unless absolute necessary but this has really annoyed me. This is the first and last time I ever purchase from this company and I really suggest to anyone considering it that you look elsewhere!

I decided to read the reviews after I had placed my order. Well I then started to panic. But I had no need to worry, email said would be delivered between 6-9 January 2025, my items was dispatched on the 6th and have arrived today with no problems or issues. Everything is beautiful and looks really nice, very happy especially as one of the items was my wedding bag. Will definatly order again from here.

Delivery was stated as being around 2 weeks, and it was just that. The personalised gift bah was a nice touch. However, I gave the bag as a gift to my sister for her birthday. She loved it, as it was ger birthstone, colour etc, all tailor-made for her. She filled it up, but upon opening again found everything to smell of fish! The new make up, bag everything was ruined.
I messaged customer service straightaway to return the bag, but was told there was no need on this occasion, I could either have a replacement or a refund. I was issued a full refund. For that, I am most grateful, especially over the Christmas break.

Appalling service or lack of. Item ordered 4 Dec, delivery between 13-17 Dec still not arrived and emails keep saying busy due to festive season. Simple solution STOP taking orders until others have been fulfilled. Would not have ordered if I'd known it wouldn't be here for Christmas gift.

Wanted to return item. Sent back 17 days ago and still waiting for refund. Have had email back to say “status is accepted for return go ahead and print returns label” - already done this and sent, this email was a response to my email asking them to acknowledge receipt and refund the goods. No phone number to call them and emails only acknowledge you 72 hours later with wrong Information. Very poor customer service. I would suggest Caution when using this website and shopping here as service poor.

Same as all of the other reviews; which I wish I had read before placing an order.

Don’t bother sending your parcel out in the time frame THEY state. When you ask where your parcel is, they just send you an email which has clearly been sent to lots of customers, not even bothering to look into your individual case. I had to chase and chase to get my parcel, which I still don’t think encouraged them to send it. If it’s going to take a long time to come, state that and people wouldn’t get so irate and could shop somewhere that would accommodate delivery in the time frame neeeed.

Waste of time company, with no customer service, no wonder they have their Google reviews turned off.

Disappointing. Ordered 3 bags and all were poor quality. Missing stitches, wonky and misplaced initials! Still waiting for a response back.

Another bogus website! Placed my order over 3 weeks ago for the overnight bag and still waiting for the delivery! I so wish I read the reviews earlier!!! I send emails to them and they are just copied and pasted saying they are overwhelmed with the Black Friday sales! I ordered before the Black Friday sales and paid full price!

Utterly disgusting how they con people out of their hard earned money! I have put a complaint in to pay pal hoping I will get a refund?!

This is my second review as I placed 2 orders. One arrived later than promised but did eventually arrive. The second they just lie about and blame the courier for not delivering (already proven to be untrue). They also used the Black Friday excuse like so many others have mentioned on here. Worst of all is the atrocious lack of customer care. They don't allow phone calls, they don't have live chat and it seems they might only have one person answering any web queries. If they were overwhelmed with orders or couldn't meet demand then they should have stopped selling but it seems they wanted to take our money and decide how to fob us off later.
If they're not out of business soon then they should be. Please do yourself a favour and don't touch them with a long stick. Overpriced underwhelming goods of questionable quality coupled with the worst logistics and customer service you will ever encounter anywhere. It just shows how easy it is to found a business just based on some nonsense branding. Unfortunately for this lot, Katie Loxton seems to be a real person so unless she wants to change her name then a rebranding to bury all the bad feedback will be a bit tricky. Seriously rubbish company verging on being rogue traders. The brand is junk avoid them at all costs.

UPDATE: Now not even returning emails. Basically robbers.
PLEASE DO NOT USE THIS COMPANY. YOU HAVE NO WAY OF CONTACTING THEM AFTER THEY HAVE YOUR MONEY.
Still no goods just excuses. Apparently, they were busy on Black Friday. Who would have thought it eh? It pushed all their items back.
Well, we are now at day 11 post placing the order and 3 days past the promised delivery date which was then extended by 3 days so apparently I was due a dispatch notification today. Nothing. Zip. Nada. It has missed the birthday now so if anything arrives it will have to be a Christmas present. Not holding my breath.