Kate Somerville Reviews 

Amazing company with amazing products and customer service! My skin looks it’s best with Kate Somerville! So glad I found them after years of companies that didn’t work for me! They know skin! Wonderful one-to-ones and tutorials with kind and helpful specialists online and products that work with great ingredients! Great loyalty scheme and free samples! Wonderful, kind, understanding and generous customer service with quick response when you need them which as products and site are so good isn’t often! Would definitely recommend! Xx

I had an issue with one of the products and the support given was excellent. Lots of advice and quick responses.

Customer service is amazing as are the products.
I was advised to try their eye lifting cream and saw a difference from day one. Can’t wait to try other products as am definitely their biggest fan.🤗

Incredible products and really helpful customer service team. Love everything Kate.

Excellent customer service from Beth who dealt with my problem quickly and professionally.

Replacement item arrived super quick.

Abysmal customer service. I did not receive my package due to a company error, but was not contacted or refunded. After following up with the company, I received the incorrect products worth $50 less than what I paid. When I pointed this out I was ignored. After following up several times, I was told the product I ordered was out of stock. I suspect the agent already know this and tried to sent me a cheaper product to end the transaction. It took a full two months after ordering to be refunded.

Fantastic products and their customer service is outstanding!

Had a delivery issue where the courier had delivered to wrong address. Kate Sommerville’s customer service person Beth was excellent! Very quick and efficient and very helpful providing me with updates every step of the way! Huge thank you to Beth and Kate Sommerville!

I returned my orders under their much advertised and promised ‘guarantee’. Despite returning it to the address provided in an email from their ‘customer excellence’ team (!) - a one line free post address ‘FREEPOST Kate Somerville’, doing everything requested: including my full details and emailing Kate Somerville the confirmation of postage receipt and photos in the post office of the goods sent back, I have not received a refund.
No-one answers their phone number and no-one replies to any of my emails. All I get are non-sensical automated emails to say I haven’t provided the returns posting receipt - I have provided this FOUR TIMES now, as well as a photo of the return IN THE POST OFFICE BEHIND THE COUNTER.
Kate Somerville as a company need to take responsibility for their free post returns service - they give you no other option to make a return - and start treating customers with anything like approaching good service and respect.
I am now raising chargebacks with my bank and suggest customers in similar circumstances do the same.
I will also be making a Trading Standards complaint.
I also think having a word with the public relations team at Unilever (who have owned this brand since 2015) will be a good idea!

UPDATE 18/02/22 13:22
Dear KS Team
While l appreciate your reply here, I have emailed the address you provided FOUR TIMES without receiving either a reply or the refunds from you. I don’t see how emailing again will be any different on this occasion.
Order numbers:
KSUK00084535
KSUK00084597
KSUK00085738
KSUK00085887

Forgot to put promo code on my recent purchase so missed out on complimentary gift 😕
One email to Beth and it was sorted. No questions no issues - wonderful service !
Great customer care well done 👏

So pleased I have found this company. Their products are superb and their customer care is wonderful.

I had an issue with a product and Beth was amazing so helpful and quick to respond to any emails. They swiftly sent me out a replacement product such great service.

Very poor customer service I was charged twice for my order which was their website or processing error. It’s a shame as the products are good.

I forgot to use my discount code and they refunded me the difference with no issues. Quick response and the delivery is always really quick.

I have very sensitive skin and was looking for something new after Clarins discontinued its sensitive products. I’m one month in and I really like the face cream (the one on the purple pot) and cleanser I bought. The products are nice to use and have very mild scents which is good if you don’t like heavily perfumed products. My only gripe (and reason for losing a star) was that I didn’t receive the promised “three free samples with every order”. Messaged customer services who took a while to reply and then said I must have failed to select them. There was no clear step in the purchasing process to force you to select them or else I would have done so. Was pretty unimpressed that they did nothing to rectify the situation or show they value their new customers i.e. would it really have been so hard to just send me 3 samples separately, considering the two items I ordered already cost well over £100.

Customer service representative Beth was excellent. She replied very promptly and gave excellent advice.

Excellent customer service as well as products.

Beth the customer service agent was amazing at solving my problem. She gave me great advice on how to proceed so my skin does not have any adverse effect.

Beth, the lady that dealt with my query was excellent. Speedy service and very detailed

Help and advice arrived in a short turnaround. Very helpful and detailed.