Karma and Luck Reviews 

I’m not sure what happened to this company? Perhaps new management? They went from being excellent with beautiful quality merchandise, to atrocious in less than a year. Customer service is key to any successful business and boy has their customer service gone down the drain. I have ordered from Karma and Luck several times now and have always been a satisfied customer until this holiday season. I placed an order on Black Friday and have still not received my merchandise. I had to go buy different gifts for those I bought gifts for from this company this weekend, since I have zero confidence I will get my order in time for Christmas. Almost a month to receive an order is unheard of! My delivery status was finally updated today and the delivery window is 12/21-12/27. What a joke! And customer service gave me generic “because of the holidays packages are delayed” response. I have had no other issues receiving orders in a timely manner from other merchants. I’ll spend my money else-where…

Please do not order with this company. I purchase several item… they waited almost three weeks to let me know that one item was not available. The other necklace was shipped but still in Las Vegas for three weeks. Services are not good! Not worth the headache

Placed an order almost 2 weeks ago. Still have not received my order. They claimed it was shipped 5 days ago and yet UPS has not even received the package.
Update: Their customer service is horrible. And it wasn’t until I called them out in direct response to their prefabricated response that they finally gave my package to UPS 2 days after my email. Why lie? If my order is “shipped” why did it take a week for the carrier to receive it. Creating a label is not the same as shipping an order. Do better.

I will update once I actually recidivism my package but I’m not hopeful at this point in the product even being worthwhile.

I have been a customer for years, having purchased many items for myself, my family and friends. I bought an item that took a month to be delivered. I no longer wanted the items and requested to return them. No hard feelings and I wasn't complaining about the shipping delay. I also live in Las Vegas where their office is and many stores are located. They told me I had to return via mail and pay for my own shipping costs because it's the "policy". I asked to return in person but that wasn't an option. It was a simple ask, in my opinion, to cover local shipping costs for a customer who has spent thousands of dollars on their products. They are basically forcing customers to pay to return items they do not want. This company does not value their customers and their business practices are not representative of the brand they are selling. I will never purchased from them again.

I originally left a bad review due to a bad quality bracelet I received that was meant for my partner’s 30th birthday, but broke within 2 weeks. However, I am now updating my review as I am very impressed and happy with the customer service I received to rectify the issue. I was dealt with efficiently and politely. They sent me a replacement product and they sent me another product of my choosing, free of charge, to apologise for what happened. The replacement product I received was of a better quality and I received it very quickly. Thank you, Karma and Luck, for resolving the issue. It shows that even when things go wrong, this company cares about its customers satisfaction and helps to resolve the issue.

Great brand. Products are amzingly beautiful and the staff is super helpful. I recommend.

I purchased a bracelet which I loved. Within a week or two and stone fell out. I reached out to customer service and they told me they would not replace it. I’m Extremely disappointed with their customer service and will not be shopping with them in the future. Stand by your products or don’t sell them.

Purchased a jade dragon bracelets. Once received it was so tacky looking I had to return it. Paid for shipping and a few days later I was notified of a "refund". Looks like they kept a $30.

Which is how much the bracelet should have cost in the beginning. Much better and higher quality bracelets can be found directly from the source of a certain site that end in baba.

I wore my bracelet with "blue lapis" for a dog walk. It was humid, so I perspired. The "blue lapis" melted on my arm, leaving a ring of bright blue spots on my arm. Hmmmm... did I overpay? probably.

Overpriced JUNK! I bought a lotus cuff which they state is sterling silver with an 18k gold plating. Lies! The bracelet has almost turned black. I have cheaper jewellery that still looks new after many times of wearing. Don’t even bother trying to contact customer service if you’re outside the 30 day window. They also delete bad reviews on their site. Go through their site and see if you can find one bad review. There are none. Companies that delete bad reviews should not be trusted. Customer service was only able to offer me 50% towards REPURCHASE of the item. Who wants to throw more money behind rubbish!? Wish I could give zero stars. Very shady company.

I bought a few bracelets the 4th of July weekend and the charm of my evil eye bracelet has faded. It's weird because I have bracelets and earrings from over a year ago and they are in perfect condition. Very disappointed.

Absolute garbage jewelry. Item received was MUCH smaller than pictures lead you to believe. The clasp broke after a few wears. I am outside of the meager 30 day return policy and out over a hundred bucks. I think this company has their own karma to worry about.

I have purchased several pieces since 2020. The first purchase was great, quick delivery and value . In the subsequent 2 years, I’ve noticed a decline in the overall experience. Jewelry isn’t same quality/ inferior , pulls on bracelet cheap, beads ..etc..There are long delivery times, customer service interactions were disappointing. I will no longer purchase anything from Karma and Luck

I highly do not recommend karma and luck ,I purchased and order of over 1500 dollars ,I paid for fast shipping Wich it did arrive in 5 days when really should of arrive early than that , anyway tha quality is so cheap and fake geems Chrystal's ,one blue $200.00 brasalet that paint fall of staining my white louis vuitton shirt ,shame went I was at a dinner knigh and my girlfriend said look at you shirt so fkt, also I order one for kids a bigger size Wich was a lil more expensive and it was the wrong size ,super cheap quality and fake geems Chrystal's ,the citrine was so fake it almost look clear lol ,I wish I could of read all platforms reviews before paying for this garbage ,also the customer service will not respond I emailed them and no response ,one or the orders tell this date has not arrived ,they must have shipped in a turtle ,one more thing the ittems look so nice and fancy but when receive they are alot smaller than puncture advertisement ,and the official web does not let you leave a experience review ,only if is in there behalf ,and yes karma and luck check my account panchopanteraeltri is facts not a though ,so I hope this review will help someone save some time and money, on the reply karma and luck how could you say that check you email ,and what was your response ,this was you reply , sorry than never answered again ,I will try to post the screen email ,you guy know I'm not the only one complaining with you fake geems stones ,I just received two citrine necklace and they also fake citrine it has lil bubbles inside real citrine is solid mineral Rock crystals and more yellow oranges .in between not clear , anybody would think is the opposite but no I have a friend the collect real crystals ,and you said to send you and email really ,ones you guys see is about ba return or complaint there's no hearing back from you guy's ,I am not that only one ...check all you store reviews ....from the store in Vegas and on your online obviously we can't leave a review because you guy's system program only for comment on your guys behalf ....

I’m very disappointed in this item. Not only did it take over a month to receive, but the customer service was atrocious. Not to mention the tracking system they use for the product is legitimately the worst I’ve experienced. It wasn’t even worth the wait, the bracelet was very poor quality. Absolutely NOT worth the price I paid for the product or the shipping. I will not be using karma and luck again. And I urge everyone else to follow suit. Such a shame.

Overpriced junk. Poor quality and most items can be found elsewhere for a lot less.

The jewelery is way too fragile. Between my husband and I, we've ordered 5 things. All broke within 60 days of purchase. Return policy and customer service is poor. Also, there are limited places to leave reviews.....🙄0/0.

I love my ankle bracelet thank you so much. ❤️

I had an issue with one of my online orders and received good customer service in regards to what to expect from Aubree. I will continue to shop Karma and Luck