Kaplan International Languages Reviews 

3,798
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 187 reviews, reviewers overwhelmingly had a great experience with this company. Teachers are consistently praised for their professionalism, competence, and supportive approach, making the learning process enjoyable and effective. Many people describe their overall user experience as amazing and transformative, noting significant improvements in their English skills and confidence. Customers value the friendly environment, opportunities to meet people globally, and engaging, well-structured lessons. However, some customers reported issues with accommodation arrangements, administrative processes being slow or lacking transparency, and occasional concerns about inconsistent teaching staff or feeling stagnant at advanced levels.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers describing teachers and staff as kind, helpful, and... See more

User experience

People report positive experiences with user experience, with many describing it as an unforgettable and... See more

Location

Customers consistently note positive experiences with location, highlighting great locations in central... See more

Service

Reviewers highlight positive aspects of service, with many praising the supportive and professional... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the helpfulness and kindness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent school with high professional teachers! I spent two weeks at Kaplan Manchester International and I will remember them as one of my best studying holidays in UK! I learned a lot and my Englis... See more

Rated 5 out of 5 stars

My experience was amazing! The school is in a great location, close to most of Liverpool’s main tourist attractions. The team is fantastic, especially teacher Katie — she’s the best teacher I’ve ever... See more

Rated 5 out of 5 stars

From my experience, Kaplan is the best place when it comes to learn English. The teachers are very competent and patient with your learning process, they will motivate and encourage you to talk every... See more

Rated 5 out of 5 stars

It has been a pleasure attending Kaplan Liverpool. Sadly my journey has ended, but I know that in Liverpool I left a lot of myself and earned much from other people. The school is great the professo... See more


Company details

  1. Language Course Provider
  2. Educational Institution
  3. English Language School
  4. Language School

Written by the company

The world's language school. We believe in the power of language education to build connections, forge opportunities and enrich lives. We offer English, French, and German courses in spectacular locations across the world. Let us help you go further with languages. Now owned by Inspirit Capital. Use of Kaplan brand under license.

Guaranteed Progress with Intensive English Courses

Advance At Least One Level Every 10 Weeks

Advance At Least One Level Every 10 Weeks
If you switch to an Intensive English course of 10 weeks or more, we can guarantee you will improve your English by at least one level of fluency in one of our US, UK, Canada or Ireland schools. If you don't, we'll give even give you an extra four weeks of tuition absolutely free. Terms and conditions apply

Find Out More About Guaranteed Progress at Kaplan!

Have your mind set on coming back? Get in touch for a free consultation, and let's find the right course to continue your journey with English.

Get In Contact Now To Book As Alumni!

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(3,798)

333 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Incorrect Accommodation

The course was fine, but I was charged for accommodation with better conditions than the one I actually received. It has been two months and several complaints, and I still haven’t received a refund.

6 September 2025
Unprompted review
Kaplan International Languages logo

Reply from Kaplan International Languages

Hi Elena, thank you for your feedback. We're sorry to hear about your dissatisfaction with your accommodation experience.

According to our records, you were booked into Glassworks ensuite accommodation, which is where you were initially placed for four weeks. You then moved to Vita Student accommodation for one week. We understand that the Vita room did not meet your expectations based on what you had anticipated.

Our Customer Care team did offer you a refund for the accommodation discrepancy and reached out to discuss this matter. However, we did not receive any further communication from you at that time, which prevented us from processing the refund.

We'd like to resolve this situation for you. Please contact our Customer Care team with your booking details at ki.feedback@kaplan.com

We apologize for any inconvenience this has caused and appreciate your patience as we work to resolve this.

Regards,
- The Kaplan Team

Rated 5 out of 5 stars

Personal Comment for Kaplan

Everyhing was exellent. Thanks for your help and kind behaviours. You supported us for everything. Teaching method, social enviroment and also trip activities were perfect. You did everything to improve our english. Thanks to all.

3 May 2025
Unprompted review
Rated 5 out of 5 stars

My experience was amazing

My experience was amazing! The school is in a great location, close to most of Liverpool’s main tourist attractions. The team is fantastic, especially teacher Katie — she’s the best teacher I’ve ever had in my life! Her classes are interactive and dynamic, and I made so many friends there. I’m already planning my next exchange with Kaplan in another destination ❤️

20 September 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

My experience with Kaplan was really great. I loved my teacher Risa and her way of teaching, also the support that the girls of reception give.
It’s a great school.

1 September 2025
Unprompted review
Rated 5 out of 5 stars

Anytime

This was already my secend time at Kaplan. First time in Edinburgh secend time in Toronto. Both times were great

30 September 2025
Unprompted review
Rated 4 out of 5 stars

Wonderful experience

Wonderful experience.
Good location in Dublin.
Nice building.
Good teachers.
Students melting-pot.
Good family host
Beautiful very compact city

1 September 2025
Unprompted review
Rated 4 out of 5 stars

very good experience

very good experience, for meeting new people, learn English, the reception are always here if you have any questions. if you want to go in Ireland for learn English I recommend you

25 September 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look