Just Flowers Inc Reviews 

6,485
•
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 892 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the online platform very easy to navigate when placing orders, and they frequently appreciate the prompt delivery of fresh and beautiful floral arrangements. Many buyers are consistently pleased with the lovely presentation, noting that the final items often closely match or even exceed the original online pictures. However, some customers also noted frustrating issues with unexpected delivery delays, poor customer communication, and unwanted product substitutions. A few people experienced severe problems where time-sensitive orders arrived much later than requested, or were never actually delivered to the intended recipients at all.

What people talk about most

Delivery service

Customers had ambiguous experiences with delivery service, as many reviewers praised the punctuality, fresh... See more

Product

Consumers find product experiences to vary widely, as many reviewers report that the arrangements were fresh,... See more

Order

Clients share ambiguous opinions on order, as many reviewers highlight that the website is easy to navigate... See more

Service

Customers consistently note ambiguous experiences with service, as many reviewers highlight reliable... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the fresh and beautiful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The flowers were beautiful and delivered on time- however, I was not alerted when the flowers were delivered, even though I provided my email and phone number and this was the only downfall. I would r... See more

Company replied

Rated 4 out of 5 stars

I appreciate the delivery of flowers to a brother in law,in a busy time. I was a little disappointed that the bouquet I chose wasn't available. But the other bouquet as substitute worked out. I didn't... See more

Company replied

Rated 4 out of 5 stars

It was easy to Order online and the handwritten note was spot on from the florist. Appreciated that touch. The only complaint is that I did not see anywhere that listed estimates on the size of the... See more

Company replied

Rated 3 out of 5 stars

I have used JustFlowers twice...the first time it was perfect! Delivered fresh and on time!! My mom loved it. The second time...I paid extra for the flowers to be delivered by 1pm and to hand delive... See more

Company replied


Company details

  1. Flower Delivery

Written by the company

Send Flowers from Just Flowers.com- We have beautiful flowers available for same day florist flower delivery. Send Flowers and gifts at Just Flowers dot com.


Contact info

3.7

Average

TrustScore 3.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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3.7

All reviews

(6,485)

894 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The arrangement was exactly what I…

The arrangement was exactly what I wanted the service was perfect got it delivered on time she was happy so I'm happy

10 August 2026
Unprompted review
Just Flowers Inc logo

Reply from Just Flowers Inc

Thank you for taking the time to share your pleasant experience :)

Rated 5 out of 5 stars

Exceptional quality of flowers

Exceptional quality of flowers. Way above my expectations. Fresh large flowers, beautiful composition
Thank you!

17 August 2026
Unprompted review
Just Flowers Inc logo

Reply from Just Flowers Inc

Thank you for taking the time to share your pleasant experience :)

Rated 1 out of 5 stars

Disgraceful Company

Most disgraceful company I've ever bought from. I ordered flowers for my partner's first day at college (orange lilies to match the college logo) and I receive an email the day AFTER they were suppose to arrive telling me the flowers weren't available (despite the fact I filtered their flowers by zip code before I bought them). Their alternative? PINK ROSES - nothing like what I ordered. When I demanded a different bouquet and compensation (for the incorrect bouquet and late delivery), they told me they had nothing else available, so I requested a refund. Given as I am based in the UK, I told them I could not call them due to the fees, so my partner (in the USA) had to do so. They repeatedly asked to call me instead despite us explaining the situation, and STILL sent me emails asking if I wanted the pink roses. They then refused to release the refund to anyone other than me, so I had to email to give my partner permission to request the refund. Even then, my partner had to say FOUR TIMES we did not want the roses, and even the manager we were forwarded to tried to sell us the roses we said we DIDN'T want ALREADY, and we had to explain why, AGAIN. Today I finally receive a refund - AND IT'S THE WRONG AMOUNT. The bouquet cost me £50.81 and I received £50.66. Honestly, I'm owed compensation for the appalling service. This company is terrible and scammers. Disgusting.

Edit: my recipient was not in a remote location - she is based in Auburn Alabama.

17 August 2026
Unprompted review
Just Flowers Inc logo

Reply from Just Flowers Inc

Emma Owens we are terribly sorry to inform you that due to the remote location of Isabella Smith's residence, the requested product was not available. We exhausted all our resources and still cannot find a florist that can deliver this order to the recipient. Please accept our deepest apologies.

Rated 5 out of 5 stars

We placed our order over the phone as…

We placed our order over the phone as these flowers were for a celebration of life for an unbelievable Aunt whom we loved very much and we did not want anything to go wrong. Everything was done incredibly well and the flowers were beautiful !!!

17 August 2026
Unprompted review
Just Flowers Inc logo

Reply from Just Flowers Inc

Thank you for taking the time to share your pleasant experience :)

Rated 5 out of 5 stars

Great Service

The order was adjusted to meet their change in options; it was acceptable and very well organized. I think I was trying to get scammed for extra money. I will not pay extra when items are set. Overall, it was a great experience. This is a major company, and all cost should be settled at the time of order.

17 August 2026
Unprompted review
Just Flowers Inc logo

Reply from Just Flowers Inc

Thank you for taking the time to share your pleasant experience :)

Rated 4 out of 5 stars

The only problem I had that I wasn’t…

The only problem I had that I wasn’t notified that my plant was delayed being delivered.

13 August 2026
Unprompted review
Just Flowers Inc logo

Reply from Just Flowers Inc

Anne, thank you for sharing your feedback. We appreciate your business.

Rated 5 out of 5 stars

The arrangement arrived as promised

The arrangement arrived as promised. The family called us right away and told us how beautiful it was. I was very pleased with the delivery and ease of using the web site.
Sincerely,
Dadhri Lee

14 August 2026
Unprompted review
Just Flowers Inc logo

Reply from Just Flowers Inc

Thank you for taking the time to share your pleasant experience :)

Rated 5 out of 5 stars

Easy ordering

Easy ordering. Quick delivery

13 August 2026
Unprompted review
Just Flowers Inc logo

Reply from Just Flowers Inc

Thank you for taking the time to share your pleasant experience :)

Rated 5 out of 5 stars

The recipient sent me a photo of the…

The recipient sent me a photo of the flowers I sent her, They were BEAUTIFUL!!!!!!!!! She was so happy with her flowers. Delivery was right on time, very easy to order online. I would definitely order from Just Flowers again. Vickie K.

13 August 2026
Unprompted review
Just Flowers Inc logo

Reply from Just Flowers Inc

Thank you for taking the time to share your pleasant experience :)

Rated 4 out of 5 stars

I was a little disappointed that the…

I was a little disappointed that the item I ordered and paid for was not available and had to be replaced with a more expensive item. However, working with your company to get my gift delivered on time was satisfactory. The representatives were courteous and helpful.

13 August 2026
Unprompted review
Just Flowers Inc logo

Reply from Just Flowers Inc

Barbara Dahl we apologize for the problem you are experiencing with your order 10514408 to Michelle Aucoin. We will make every attempt to rectify this situation as soon as possible. Your order has been forwarded to our Customer Service Manager for special review. Thank you for your patience and understanding.

Rated 5 out of 5 stars

Easy to follow on line

Easy to follow on line. Was delivered on time and the recipient was happy with the flowers

13 August 2026
Unprompted review
Just Flowers Inc logo

Reply from Just Flowers Inc

Thank you for taking the time to share your pleasant experience :)

Rated 5 out of 5 stars

Great communication

Great communication. Fast & efficient. Very honest!

10 August 2026
Unprompted review
Just Flowers Inc logo

Reply from Just Flowers Inc

Thank you for taking the time to share your pleasant experience :)

Rated 5 out of 5 stars

Extra Special with Ease of Ordering

Ease of ordering and flowers were delivered as shown. They are Very fresh and my relative is delighted. It could not of been easier and will use in the future.

10 August 2026
Unprompted review
Just Flowers Inc logo

Reply from Just Flowers Inc

Thank you for the excellent feedback!

Rated 1 out of 5 stars

Missing balloons ordered

Missing balloons ordered. $220.00
for an arrangement that should have been half the price.

10 August 2026
Unprompted review
Just Flowers Inc logo

Reply from Just Flowers Inc

Albert Steele we apologize for the problem you are experiencing with your order 10514250 to Susie Steele. We will make every attempt to rectify this situation as soon as possible. Your order has been forwarded to our Customer Service Manager for special review. Thank you for your patience and understanding.

Rated 5 out of 5 stars

I needed to add comments to my order

I needed to add comments to my order. I called the florist and was able to do it. I even received an email confirming that the change was made.
The plant was delivered on time.

7 August 2026
Unprompted review
Just Flowers Inc logo

Reply from Just Flowers Inc

Thank you for the excellent feedback!

Rated 5 out of 5 stars

It was very easy

It was very easy, the arrangement was very nice, delivered on time and card had exactly what I had chosen. So convenient. Thank you!

9 August 2026
Unprompted review
Just Flowers Inc logo

Reply from Just Flowers Inc

Thank you for the excellent feedback!

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