Just Cuts Reviews 265

TrustScore 3.5 out of 5

3.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Most reviewers were somewhat happy with their experience overall. Many customers are pleased with the staff, often highlighting their friendliness, attentiveness, and skill in delivering desired haircuts. People frequently mention that stylists listen to their preferences and provide excellent service, resulting in satisfactory outcomes. The pricing is also often considered reasonable, especially for seniors. However, some people were dissatisfied with the quality of the haircuts received, with several reporting uneven cuts, styles that didn't match their requests, or general dissatisfaction with the final look. There were also occasional concerns about the service, including instances where staff seemed distracted or rude, and some customers experienced issues like razor burn or other service-related problems.

What people talk about most

Staff

Clients share ambiguous opinions on staff. Many reviewers praise specific staff members for being friendly,... See more

Service

Reviewers mention ambiguous feedback about service. Many customers praise the excellent haircuts and friendly... See more

Product

Customers consistently note ambiguous experiences with the product. While some reviewers were happy with the... See more

Quality

Consumers express significant dissatisfaction with the quality of haircuts received. Many reviewers report... See more

Price

Customers had ambiguous experiences with price. While some found prices affordable, especially for seniors,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I asked for mid length as my hair was long, yes they made it slightly shorter than my request but hey it happens, but I LOVED it so much. This west Asian man was doing mine, he was kind, efficient an... See more

Rated 4 out of 5 stars

We want to give a shout out to Gemma in New Plymouths Just Cuts who did a great job at fixing up our girls fringes. Gemma is friendly, happy and understanding of a 10, 16 & 17 year olds needs. Thanks... See more

Rated 4 out of 5 stars

Went for a trim today, Pavinee cut my from colonades. She was very friendly, cut my hair exactly how I asked her and no extra. Would definately recommend her

Rated 5 out of 5 stars

Had a very good experience today with just cuts. It was surprisingly a very easy process - from checking in on the app and waiting briefly to be called through. It was stress free. I had a lovely expe... See more


Company details

  1. Hairdresser
  2. Hair Product Store
  3. Hair Salon

Information provided by various external sources

Just Cuts, Style cuts for everybody


Contact info

3.5

Average

TrustScore 3.5 out of 5

265 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

They spent all that on an App…

Justcuts management please amend your App so someone living more than 15kms from a salon can check in? App is useless because I don’t live within 10 minutes of my mall! Cannot get the App without location services on. So I have to drive there, check in and wander around mall wasting time for a hour waiting to be seen. Please. 20kms would work. Staff suggested I drive half way then check in OMG. On a highway. No.

20 March 2024
Unprompted review
Rated 1 out of 5 stars

I think just cuts scrapes the bottom of…

I think just cuts scrapes the bottom of the barrel every time. My daughter went to get her beautiful long hair cut at the Warwick Salon. She asked for 3 inches and the incompetent tattooed woman took 5 inches. How hard was that ?? It has impacted her so much she has been sobbing ad what's more she left her hair longer at the front to make up for the back seriously I would like to sue you for damages and mental stress. Do not ever go to just cuts.

18 March 2024
Unprompted review
Rated 5 out of 5 stars

Chiaki….. You’re the Best!!

My name is Rachel and I always go to Just Cuts to have my hair cut. I have found the best hairdresser Chiaki in shop 14 at Grand Central Toowoomba.
Recently I had my hair cut elsewhere but I wasn’t happy with it so I decided to go back to Chiaki as I knew she could fix it!
Chiaki is friendly and cheerful and you always walk away from her salon confident that your hair has been well cared for.
Keep up the good work Chiaki!!
You’re the Best!

14 March 2024
Unprompted review
Rated 5 out of 5 stars

I went to Just Cuts late on a Thursday…

I went to Just Cuts late on a Thursday afternoon and Lendra and Dimple were absolutely wonderful! Although it was almost closing time, they still cut my hair and I have the best hair cut I’ve ever had! I thoroughly recommend Lendra and Dimple and I thank them for their patience, kindness and skill in cutting my hair.

29 February 2024
Unprompted review
Rated 1 out of 5 stars

I wouldn't recommend it to anyone

It’s awful.
"I don't know how to describe how upset I am; my hair has been cut so short that there's no way to fix it. I just have to be patient until it grows back."In my opinion, she didn't even have the basic knowledge of cutting hair. "

6 February 2024
Unprompted review
Rated 5 out of 5 stars

I went and had my haircut and I have to…

I went and had my haircut and I have to say "wow!! this place is amazing".
I was very satisfied, thank you Joy, you did so well. I felt very relaxed as she did a fantastic job, I'll definitely be going back, highly recommend.

10 February 2024
Unprompted review
Rated 1 out of 5 stars

Said 20 minute wait so we the…

Said 20 minute wait sowe booked in the self check in, one hour later and the lady then let another guy who just walked in in front of us, I said excuse me, we have been waiting an hour and she replied ok after this one, I let it go and then she tried to let another lady go first, lady replied I’m waiting for my mum, not even booked in, by this stage I said we are on the list, you keep bypassing us!! She goes and checks the list and goes oh ok you now. I told her I wanted a trim and layers for my daughter and a shampoo, she started cutting without shampoo so I said well you’ll have to do shampoo after, she said oh she doesn’t need a shampoo, I replied I don’t care, I’m the one paying. Just ridiculous. Rude staff, do not give the haircuts you ask for, argumentative - I get it’s cheap, but honestly, it’s still a hairdresser, meant to provide a good service. Then a guy walked in furious as it had been two hours for him, the lady had written his number down incorrectly. We need hairdressing services that are open on the weekends and you can walk in, I work all week so in theory, justcuts is perfect, I don’t have an issue waiting at all, but just be courteous and organised so customers don’t feel disregarded and inconvenient. We are paying for your service, treat us with respect as we do you.

3 February 2024
Unprompted review
Rated 5 out of 5 stars

So welcoming and caring

I've taken my mum here twice and it is such a wonderful experience. So warm and welcoming, and caring with my mum. Mum has Alzheimer's and can get anxious and disoriented at times. She is so comfortable here and the look of bliss on her face says it all. I had the best scalp massage from tenzin, and a lovely new look by Rosalind while mum was absolutely relaxed in the care of melissa. Her new do looks fabulous. We are planning to make this a regular girls day out. Thank you ☺️

31 January 2024
Unprompted review
Rated 1 out of 5 stars

DON’T GO HERE!

DON’T GO HERE because I went here and asked for a a fringe and the lady said yes but than didn’t even do it and I also wanted a trim BUT SHE CUT OFF SO MUH THAT I CANT EVEN TIE UP MY HAIR AND IF I DO IT JUST FALLS OUT!

29 January 2024
Unprompted review
Rated 5 out of 5 stars

Best haircuts by chiaki

I been getting my hair cut by chiaki at justcuts grancentral for over 10 years now and has always been very good she’s really good at her job and I recommend for everyone to get a hair cut by chiaki she’s the best always has the best idea for what hairstyle suits best thank you chiaki

19 January 2024
Unprompted review
Rated 5 out of 5 stars

Great experience with style cut at Leichhardt

Had a fabulous experience at Just Cuts Leichhardt. Clean salon and friendly staff. Mel gave me a consult and took my hair from very long to a styled (layered) cut at shoulder length. She was very knowledgeable and did a great job. I’m very pleased with the result - she took the time to listen to what I needed and made sure that my new style works for me. I’m very happy to recommend Mel and the salon.

10 January 2024
Unprompted review
Rated 1 out of 5 stars

Rubbish service

Only 1 star has you can't review without star.
Asked to sign in told 20 minute wait 1hour continued to wait, watched clients walk in and serviced. Total crap no service said I'd waited long enough they waved me goodbye, NEVER to return to Forster salon, Al G

13 January 2024
Unprompted review
Rated 1 out of 5 stars

Don’t go

The hair wash was okay, left with wet hair even known I paid for a blow dry. The hairstylist also cut way more off then asked “because it looks better”. Left devastated that 5-6 inches were cut off and I had to leave with wet hair. Don’t recommend if you want a good service.

13 January 2024
Unprompted review
Rated 1 out of 5 stars

worst haircut ever

Had the worst haircut ever at Riccarton salon, went in with hair all one length now it is all uneven shorter at the back than the sides with longer pieces sticking out all over the place. Went back to complain, person on the desk was useless, didn't know what to do. I asked for a refund at such bad service, was told that wasn't their policy but they could "fix it" for me, really why would I let them near me. Never going near this salon again.

11 January 2024
Unprompted review
Rated 1 out of 5 stars

Got my hair cut yesterday by Fran in…

Got my hair cut yesterday by Fran in Golden Centre Dunedin NZ yesterday. I showed her a photo of the cut I wanted. Boy did I get a shock. First of all, she started cutting at the front. Not at the back like your supposed to do, she never sectioned the hair. Just took chunks of hair and cut it. I have written a complaint and Nadine e-mailed me back offering me a full refund and either a complimentary product or a gift voucher. Never heard back after that. NEVER go to Just Cuts, my hair is uneven, it’s shorter on the right than the left. There are short pieces and long pieces everywhere. Now I have to spend more money to get the screwed up cut fixed.Very Bad Service

4 January 2024
Unprompted review
Rated 5 out of 5 stars

Service was excellent

Took my client to Justcuts at Cooloman Court Weston ACT. Service was fantastic thanks to Rosiland. Client will definitely be back she was very impressed.

3 January 2024
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look