We have just part exchanged our Motorhome for a another one & we were very pleased with the whole experience from start finish. Everyone we met or spoke to were friendly Connor was very approachab... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fantastic service once again !!! From initial phone call to reception …. always helpful , cheerful, friendly and informative . Last weeks call was a late afternoon emergency and a technician came... See more
We were only passively looking to change our vehicle, but from the moment Steve showed us around the car we were hooked. His very easy going style, with no pressure, whilst also being very well info... See more
Company replied
The people at JustAudiVW understand the meaning of the word service. From booking the repair, service reception and loan car handover to completion of the repair and handing back my car the ream in Li... See more
Company details
Contact info
Outer Circle Road, LN2 4JA, Lincoln, United Kingdom
- 01522 246777
- enquiries@justaudivw.co.uk
- www.justaudivw.co.uk
4.7
Excellent
138 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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We’ve just bought a motorhome from Just…
We’ve just bought a motorhome from Just Audi and cannot fault the customer service received. At the handover everything on its use was fully explained in an easy and knowledgeable manner. We were told any problem however small would be dealt with straight away and a minor one did occur and true to their word was dealt with expeditiously and perfectly. Must also mention the workshop staff who were friendly helpful and professional including the receptionist who couldn’t be more welcoming.
As far as sales customer service and after care service we cannot thank Sam enough and would highly recommend this company (especially Sam) if anyone is ever considering buying a motorhome.
10 June 2026
Unprompted review
Reply from Justaudivw
Thank you very much for taking the time to leave such a great review.
It’s fantastic to hear that you were happy with both the handover and the aftercare you received. We always want customers to feel confident with their new motorhome and to know that if anything does arise, we are here to help.
I’ll make sure your comments are passed on to Sam and the workshop team, including reception. They’ll really appreciate the feedback.
Thank you again for choosing Just My Motorhome and for your recommendation. We hope you have many great trips in your new motorhome.
11 months ago I purchased an Audi A5…
11 months ago I purchased an Audi A5 from Lincoln JUSTAUDIVW after many issues with it since purchasing I took for its service and MOT on the 28th of May 2026 after the MOT they call with many issues that clearly would have already been there when I purchased and a large bill to pay, when I collected my vehicle and returned home I noticed damaged to one of my alloy wheels that was not there prior to its MOT and that a new media device had been added to my sound system, when I challenged there professionalism they said that they would look into it by asking the KIDS they employ to work on customers cars, no offer has been made to correct the damage done to my car and I urge any potential customers to avoid purchasing a vehicle or using there KIDs from working on there vehicle , poor service, poor staff attitude and poor customer service experience, Zero rating
28 May 2026
Unprompted review
Reply from Justaudivw
Hi Andrew,
We are sorry to read your review and disappointed that you feel this way.
Your vehicle returned to us for MOT and service work after being in your ownership for nearly 12 months and covering around 10,000 miles during that time. The items reported were identified during the inspection carried out on the day, and we do not agree that they can simply be treated as having been present at the point of purchase.
Regarding the alloy wheel, we have reviewed the concern internally and checked the information available to us. No incident was reported while the vehicle was in our care, and the image provided shows significant kerb-type damage to the rim edge, along with visible deterioration/flaking to the wheel finish.
Based on the information available to us, we do not believe the wheel damage occurred during the MOT or service visit.
We are sorry you remain unhappy, however we do not feel the comments made about our staff are fair or reflective of our team. Our technicians are trained, supervised and supported, and we take pride in the standards and professionalism expected across the business
We remain happy to discuss this with you directly and hope this explains the steps we have taken following your concerns.
Had a great experience …..
Had a great experience from start to finish buying our new motorhome from justaudivw, initial contact was Sam, a breath of fresh air, no pressure, no sales pitch, just good friendly advice, no rush, questions answered a brew and a chat, to collection today from Connor, again, taking time to hand over not only explain but demonstrate every aspect of the van, every question answered, a brew and a chat, paperwork explained and sorted, they have a very happy customer who is happy to recommend justaudivw.
1 June 2026
Unprompted review
Reply from Justaudivw
Thank you for taking the time to leave us a great review.
We are really pleased to hear Sam and Connor were able to help get your new motorhome sorted for you. I will make sure your kind comments are passed on to them, as they will really appreciate the mention.
Thank you again for your business and we hope you enjoy the new motorhome.
Just thank you.
A big mention to Sam great asset to the company, a massive thank you for helping us get our new Motor home sorted. Need I say more.
16 May 2026
Unprompted review
Jaguar service and fault finding
Had my Jaguar serviced,mot and a problem with my coolant pump and lights addressed. Raymond and his team went above and beyond this time to solve my light issue. To find a garage that consistently delivers to such a high standard is rare these days. Great front desk staff, Steve was great at keeping me informed and talking through the options. Nice to see how professionals deliver.
8 May 2026
Unprompted review
Reply from Justaudivw
Thank you for taking the time to leave us such a great review.
We are really pleased to hear you were happy with the service, MOT and the work carried out on your Jaguar. It is great to know Raymond and the team were able to get the light issue resolved for you, and I will make sure your comments are passed on to Steve and the front desk team as well.
We really appreciate your continued support and kind words.
A big thank you to all at just Audi vw…
A big thank you to all at just Audi vw in Lincoln
The help and service I got was second to none
A massive shout out to Alex who is a credit to any company
Thank you all very much
7 May 2026
Unprompted review
Reply from Justaudivw
Thank you for taking the time to leave us such a lovely review.
We are really pleased to hear you were happy with the help and service you received from the team. I will make sure your comments are passed on to Alex as well, he will really appreciate the mention.
Thank you again for your kind words and your support.
Booked our car in for service and mot
Booked our car in for service and mot. Service was great from the start. Really competitive pricing and the bonus of a courtesy car which makes it so much easier . Will definitely be using again
20 April 2026
Unprompted review
Reply from Justaudivw
Thank you for taking the time to leave us a review.
We are really pleased to hear you were happy with the service, pricing and courtesy car. We know how important it is to keep things as straightforward as possible for our customers, so it is great to hear this helped.
We really appreciate your feedback and look forward to seeing you again in the future.
Outstanding Customer Service
Having been told by a local garage I may have a serious engine issue with my 52K VW Up (which they couldn’t fix) and could cost serious money, I visited Just Audi VW in a panic. The service I received was simply outstanding!! Squeezed into to be seen straight away (Steve) Issue resolved within a couple of hours (Will) and an MOT passed (Dave). Complimentary hot drinks and a bill that that was incredibly fair I was back on the road.
I shall definitely be using and recommending Just Audi VW in the future. Thank you 😊
9 April 2026
Unprompted review
Reply from Justaudivw
Thank you for such a fantastic review, it really means a lot to the team.
I’m really pleased we were able to get you in quickly, put your mind at ease and get everything sorted the same day. I’ll be sure to pass your kind comments on to Steve, Will and Dave.
Thanks again for your recommendation, and we’re here whenever you need us.
Highly recommend
Salesman was very articulate, friendly, pleasant and polite. Showroom was immaculate and the service myself and my mother received was first class. Highly recommend
10 April 2026
Unprompted review
Reply from Justaudivw
Thank you for your kind review, we really appreciate it.
Great to hear you and your mother were well looked after and enjoyed the experience.
Thanks again for the recommendation, and we’re here if you need anything in the future.
Brilliant service every time from the…
Brilliant service every time from the whole team, friendly vibe and attentive staff. Love my ID.4 too!
10 April 2026
Unprompted review
Reply from Justaudivw
Thank you for your continued support, we really appreciate it.
Great to hear you’re loving your ID.4 — and that the team looked after you as always.
All the best, and we’re here if you need anything.
Great experience selling my TT to…
Great experience selling my TT to justAudi.
They offered me very reasonable price for it, settled by finance and paid me the difference within 20 minutes. Everyone i dealt with was really nice. Wasn't made to feel rushed or pressured into anything, it was fab.
7 April 2026
Unprompted review
Reply from Justaudivw
Thank you for the great review, we really appreciate it.
Glad to hear you were happy with the price and that everything was handled quickly and smoothly.
It was a pleasure dealing with you — all the best, and we’re here if you need anything in the future.
Great service.
Trouble free sale, with excellent service & communication throughout.
31 March 2026
Unprompted review
Reply from Justaudivw
Thank you for your review, we really appreciate it.
Great to hear everything went smoothly and communication was spot on.
Enjoy your new vehicle, and we’re here if you need anything in the future.
Sam was the guy that looked after us he…
Sam was the guy that looked after us he was professional and very knowledgeable from the first point of contact via a telephone call to us driving away in the vehicle. The whole experience was smooth and very easy
26 March 2026
Unprompted review
Reply from Justaudivw
Thank you for your great review — we really appreciate you taking the time to share your experience.
We’re delighted to hear Sam looked after you so well from your first enquiry right through to collection. Providing a smooth and straightforward experience is exactly what we aim for, so it’s fantastic to hear that reflected in your journey with us.
We hope you enjoy your new vehicle and look forward to assisting you again in the future.
I bought a car back in October 2025 the…
I bought a car back in October 2025 the sales man Chris was great however the after service has been horrendous my car went in for a tyre pressure sensor came out the same later found out they had jacked my car up on a non jack point and I now have a whole in the bottom of my car. Then February engine management light came on had it plugged in at a garage to the dpf filter blocked never in a million years will I buy another car from these my family members had issue and wish I had not bothered buying from them however I gave them the benifit of the doubt also my car was ment to have had a paint job on the bonnet no it was touched up with a paint pen. The seat belt clip had gone that should not have passed mot sill has a hole in it where they have jacked it up on a none jack point they put to much tyre pressure in it to so it was running at 15 PIS more than it should have been
29 November 2025
Unprompted review
Reply from Justaudivw
Good afternoon Lucy,
Thank you for your review. We’re really sorry to hear you’ve been left feeling this way, as this certainly isn’t the experience we aim to provide.
From our records, the vehicle was prepared and supplied with no issues noted in relation to the DPF, seatbelt, or tyre pressure system. We also have no record of any damage occurring whilst the vehicle was with us, and we take great care with all workshop procedures.
We understand these concerns have come to light some time after purchase, and we haven’t yet had the opportunity to inspect the vehicle or discuss this with you directly.
We’d genuinely welcome the chance to look into this for you and work towards a fair resolution. Please feel free to contact us so we can assist further.
Reply from Justaudivw
Thank you for your kind review.
We’re really pleased to hear you found the team accommodating — that’s exactly the experience we aim to provide for every customer.
We appreciate your feedback and hope to assist you again in the future.
Another smooth transaction
Another smooth transaction, the team at Justaudivw do not create a fuss and understand what is important to their customers, all customers are different and that means consideration when taking care of a customers needs, Justaudivw do this well. Highly recommended.
20 March 2026
Unprompted review
Reply from Justaudivw
Thank you for your continued support and for taking the time to leave such a thoughtful review.
We’re really pleased to hear another transaction went smoothly and that our approach stood out. As you rightly say, every customer is different, and we always aim to adapt and make the process as straightforward and personal as possible.
Your recommendation means a great deal to the whole team, and we look forward to assisting you again in the future.
Excellent experience from start to…
Excellent experience from start to finish. Great communication, a fair part-exchange price from Nathan, and brilliant service from Chris. It was refreshing to deal with a team that values trust and customer satisfaction over squeezing profit margins. Very happy with the vehicle and the overall experience.
21 March 2026
Unprompted review
Reply from Justaudivw
Thank you for such a fantastic review — it really does mean a lot to the team.
We’re delighted to hear you had an excellent experience from start to finish, and that both Nathan and Chris looked after you so well. Providing fair, transparent deals and great communication is exactly what we strive for, so it’s great to see that recognised.
We hope you enjoy your new vehicle, and if we can help again in the future, we’d be more than happy to assist.
Very easy and excellent experience…
Very easy and excellent experience using the company to sell our vehicle
23 March 2026
Unprompted review
Reply from Justaudivw
Thank you for your kind words — we really appreciate you taking the time to leave a review.
We’re delighted to hear you found the process easy and had an excellent experience selling your vehicle with us. Making things straightforward and hassle-free is exactly what we aim for.
If we can assist you again in the future, whether buying or selling, we’d be more than happy to help.
Excellent service every time
Bought, sold and serviced all our cars with Just Audi for many years since the company first opened. Never anything less than exceptional customer service and their expertise is always on hand when requested.
If you want to buy a car and the process be hassle free and friendly Id highly recommend.
1 March 2026
Unprompted review
Reply from Justaudivw
Thank you for your continued support over the years, it genuinely means a lot to us.
We’re really pleased to hear that your experience has been consistently positive across buying, selling and servicing. The team works hard to keep things straightforward, transparent and enjoyable, so it’s great to know that’s coming across.
We really appreciate the recommendation and look forward to looking after you again in the future
600 mile return but well worth it.
I saw a VW campervan on the internet but with a 600 mile return trip to Lincoln, the prospect was somewhat daunting. However I spoke to Tom and Steve and they gave me an honest view on the vehicle. I felt I could trust them so I bit the bullet and headed down to be greeted with a vehicle which was spick and span and ready to try out. I also had to change over my personalized number plate. Nothing was rushed or pushy and any small niggles I had were sorted out right away. I don't think it is possible to have a better buying experience. My wife and I are both delighted with our purchase so I have absolutely no hesitation in recommending this company to anyone.
17 March 2026
Unprompted review
Reply from Justaudivw
Thank you for making the trip down to see us — 600 miles is no small commitment, so we’re really pleased it was worth it.
It’s great to hear Tom and Steve looked after you properly from the first conversation through to handover, and that everything was ready as it should be when you arrived. We always aim to keep things honest, relaxed and straightforward, so it’s good to know that came across.
We’re delighted that you and your wife are enjoying the campervan, and we really appreciate the recommendation. Safe travels and we look forward to seeing you again in the future.
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