I have purchased multiple times from Juno. They are an excellent online retailer. All my vinyl orders are very well packaged, dispatched as soon as they are in stock and arrive safely in perfect... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Always enjoy buying from JUNO. You can nab a bargain and/or a rarity quite often as well as new releases which more often than not arrive on or slightly before the release date. Always well packed and... See more
Ordered 2 vinyl albums from Juno which arrived next day. One album had a dent which caused loud clicking on track 3 of side 1. Raised this with their Customer Support team who responded right away ask... See more
Royal Mail was late with the delivery, but it arrived after a few days, and as usual the records were in perfect condition. I wrote a misplaced bad review due to the lateness of the delivery, Jun... See more
Company replied
Company details
Information provided by various external sources
Juno is one of the world’s largest and most highly regarded online vinyl music and equipment retailers. Founded in 1997, we are committed to offering the broadest range of music and equipment with the highest standards of service, to more than 300,000 customers in over 160 countries. All orders received before 5pm are dispatched the same day and our customer service telephone lines are open 10am - 6pm Monday - Saturday, and outside working hours we guarantee an email response to customer enquiries made via our website within 24 hours.
Contact info
4.9
Excellent
54K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Well priced audio cable delivered…
Well priced audio cable delivered quickly and well protected.
13 June 2026
Excellent as always
14 June 2026
Quick and simple easy from ordering to…
Quick and simple easy from ordering to receiving order
14 June 2026
Always very fast and efficient service
12 June 2026
Using Royal Mail instead of other delivery companies.
Packing was great,price was competitive and using royal mail instead of other delivery services made the difference.
14 June 2026
As a regular Juno customer
As a regular Juno customer, I find their service is top notch...
13 June 2026
perfect!
perfect! my first time buying from juno records so was worried but everything went perfect, arrived just as expected and super fast. will definitely be using juno in the future
13 June 2026
As always Juno are my go to for vinyl
As always Juno are my go to for vinyl, unmatched for service. The delivery is by Royal Mail and is super fast . Just brilliant.
12 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Horrible site, failed to oblige by "contract"
So I pre-ordered 2 items a couple of months ago. I chose Canadian currency because I'm in Canada. My total was in Canadian funds.
When both items were shipped [separately], I was finally billed to my credit card. I noticed I was paying roughly 33% more than my original order and was billed in GBP.
By this time, the GBP was strong than the CAD.
When asked why was I billed in GBP, they say it is a law in the UK. And yet I have shopped online elsewhere in the UK and you can choose between GBP, USD and the Euro to be charged at.
In effect, they broke a contact between me and them. If I had any outstanding orders I would of cancelled them.
They bill shipping by the item even if you order 2 or more items together.
As for the web site, you search for something and it seems to search everywhere.
10 June 2026
Unprompted review
Reply from juno.co.uk
Dear Ed, I am sorry you are unhappy with your purchase experience. Our Pre Order terms and conditions are clear in that each order is created and sent independently when the stock is received. Whist you paid in Canadian currency, this is converted to GBP at the current exchange rate as we are a company in the UK and bill in that currency. Unfortunately the exchange rate had increased which is out of our control, and it is unfortunate that this did not go in your favor on this occasion, but if it was the other way around and the exchange rate had gone down, the charge would have gone down. Best Regards Juno
Ilet you know after I play them a lot…
Ilet you know after I play them a lot to listen to.
13 June 2026
Excellent Service.....
Website very easy to use and order the item, very good price and p&p, good service all round and excellent dispatch and delivered next day. Very happy and would use again.
Thank you.
13 June 2026
Reply from juno.co.uk
Hi Keith, thank you for your purchase and taking the time to leave a review about your experience. Best Regards Juno
3rd time using and once again delivered…
3rd time using and once again delivered with flying colours 😊😊
9 June 2026
quick delivery and great products
12 June 2026
Juno’s service is the gold standard for…
Juno’s service is the gold standard for an online retailer. Delivery is super fast and on the one occasion I had an issue it was resolved within an hour or two. I would highly recommend them to anyone.
12 June 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.