The smoothest service ever. Incredibly professional. No cowboys here. Kenny and Bruno worked flat out to make sure I could get everything I need to clear gone and did a brilliant job cleaning u... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was completing on a flat sale in Angel and realised a day before completion that it was 'vacant possesion'. I called at 16:00 on Thu to book a job for guarenteed completion by 1pm Fri the next day.... See more
Company replied
Very prompt and helpful, both in booking and at collection. My only suggestion would be to ensure the map link actually shows arrival timing--mine seemed to show the van stationary at Brockwell Park... See more
Company replied
Very easy booking online. Reasonably priced. Updated on the day of collection regarding the drivers arrival . A driver with a can do attitude is always a bonus. Very pleased with the service. Will def... See more
Company replied
Company details
- Waste Management Service
- Garbage Collection Service
- House Clearance Service
- Junk Dealer
- Junkyard
- Property Maintenance
Written by the company
Junkwize is a sustainable and carbon-neutral waste management company changing the waste industry. We are ISO9001, ISO14001, SafeContractor, and SSiP Certified. We provide quality service, with the safety and the environment in mind
Contact info
Unit 5, Windsor Park Industrial Estate, 50 Windsor Avenue, SW19 2TJ, London, United Kingdom
- 020 3393 3354
- enquiries@junkwize.com
- www.junkwize.com
4.9
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing Job!
Right on time and finished the job within the quoted time frame. Super efficient and great communication!
8 April 2025
Reply from Junkwize
Hi,
Thanks so much for the 5-star review! We’re thrilled to hear you had a great experience. At Junkwize, we’re committed to sustainable, eco-friendly waste solutions, and it’s always a pleasure helping our customers recycle responsibly. We look forward to working with you again soon!
All the best,
The Junkwize team
Junkwize are wise
I have the pleasure of working closely with the Junkwize team, especially Alex and Nushra, who have been incredibly supportive.
The office staff and drivers are always approachable, courteous, friendly, and professional.
I highly recommend them!
1 April 2025
Reply from Junkwize
Hi Rachid,
Thanks so much for the 5-star review! We’re thrilled to hear you had a great experience. At Junkwize, we’re committed to sustainable, eco-friendly waste solutions, and it’s always a pleasure helping our customers recycle responsibly. We look forward to working with you again soon!
All the best,
Alex & The Junkwize team
Misleading prices on website
Their website gives a price for a load of a certain size, I asked for a quote and it was 50% more. When queried I was told 'we decide the price when we see the load.' In other words, the price on the website is to get you in and after that you've no idea what you'll pay.
17 March 2025
Unprompted review
Reply from Junkwize
Dear Sarah,
Thank you for sharing your experience. We take transparency very seriously, and we want to address your concerns directly.
Our website clearly outlines that pricing is based on both volume and weight of the waste. When you provided us with two images, our team estimated the volume to be approximately 1 cubic yard; however, the weight was estimated to exceed 50 kg, which is the maximum limit for that size category. Because of this, you were quoted for the next price range. This is not a case of changing prices arbitrarily—it is a reflection of the actual weight of the items as assessed from the images you supplied.
We do not “decide the price when we see the load” to increase costs, but rather to ensure quotes are fair and aligned with the actual waste collected. Our goal is always to provide accurate estimates based on the information we receive, and this is why weight and material type are considered during assessment.
If there was any misunderstanding regarding our pricing structure, we would be happy to explain it further and ensure it is fully understood. Our commitment remains to be transparent and fair with all our customers.
Kind regards,
Junkwize
Easy, Efficient and Helpful
Easy to book, efficient and friendly removals team. They helped assess the situation on site and quickly adjusted to accommodate some extra junk. Very good
25 March 2025
Reply from Junkwize
Hi James,
Thanks so much for the 5-star review! We’re thrilled to hear you had a great experience. At Junkwize, we’re committed to sustainable, eco-friendly waste solutions, and it’s always a pleasure helping our customers recycle responsibly. We look forward to working with you again soon!
All the best,
The Junkwize team
Reply from Junkwize
Hi John,
Thanks so much for the 5-star review! We’re thrilled to hear you had a great experience. At Junkwize, we’re committed to sustainable, eco-friendly waste solutions, and it’s always a pleasure helping our customers recycle responsibly. We look forward to working with you again soon!
All the best,
The Junkwize team
Quick polite on time and good price
28 March 2025
Reply from Junkwize
Hi,
Thanks so much for the 5-star review! We’re thrilled to hear you had a great experience. At Junkwize, we’re committed to sustainable, eco-friendly waste solutions, and it’s always a pleasure helping our customers recycle responsibly. We look forward to working with you again soon!
All the best,
The Junkwize team
Happy customer
Professional, quick and well priced. I'm very happy to recommend their services.
27 March 2025
Reply from Junkwize
Hi Nim,
Thanks so much for the 5-star review! We’re thrilled to hear you had a great experience. At Junkwize, we’re committed to sustainable, eco-friendly waste solutions, and it’s always a pleasure helping our customers recycle responsibly. We look forward to working with you again soon!
All the best,
The Junkwize team
Great hassle free and cheap
19 March 2025
Reply from Junkwize
Hi Jo,
Thanks so much for the 5-star review! We’re thrilled to hear you had a great experience. At Junkwize, we’re committed to sustainable, eco-friendly waste solutions, and it’s always a pleasure helping our customers recycle responsibly. We look forward to working with you again soon!
All the best,
The Junkwize team
Excellent service
I found Junkwise to be a really good company. They responded very quickly to all my queries, their communications were clear and reliable, and the guys that picked up the computer were friendly and professional.
25 March 2025
Reply from Junkwize
Hi,
Thanks so much for the 5-star review! We’re thrilled to hear you had a great experience. At Junkwize, we’re committed to sustainable, eco-friendly waste solutions, and it’s always a pleasure helping our customers recycle responsibly. We look forward to working with you again soon!
All the best,
The Junkwize team
This is the first time I have used…
This is the first time I have used Junkwize and I will be using them again. Efficient, great price, polite service, really such an easy experience.
thank you so much.
25 March 2025
Reply from Junkwize
Hi Lynda,
Thanks so much for the 5-star review! We’re thrilled to hear you had a great experience. At Junkwize, we’re committed to sustainable, eco-friendly waste solutions, and it’s always a pleasure helping our customers recycle responsibly. We look forward to working with you again soon!
All the best,
The Junkwize team
Good service
It was quick, good value and very professional. I appreciate the tracker to see in real time the collection time plus the advance call/notice
21 March 2025
Reply from Junkwize
Hi Joaquin,
Thanks so much for the 5-star review! We’re thrilled to hear you had a great experience. At Junkwize, we’re committed to sustainable, eco-friendly waste solutions, and it’s always a pleasure helping our customers recycle responsibly. We look forward to working with you again soon!
All the best,
The Junkwize team
Great service, easy to organise
So easy to organise, efficient collection & most importantly I felt I could trust them to do the job of disposing of my confidential data properly. I’ll definitely be using them again!
21 March 2025
Reply from Junkwize
Dear Helen,
Thanks so much for the 5-star review! We’re thrilled to hear you had a great experience. At Junkwize, we’re committed to sustainable, eco-friendly waste solutions, and it’s always a pleasure helping our customers recycle responsibly. We look forward to working with you again soon!
All the best,
The Junkwize team
Another seamless pick up
11 March 2025
Reply from Junkwize
Hi David,
Thank you so much for the 5-star review!
We truly appreciate your continued support and are delighted to hear you had another great experience with us.
At Junkwize, we’re proud to work with clients like you who value sustainable, eco-friendly waste solutions. It’s always a pleasure supporting your team, and we look forward to continuing our work together.
All the best,
The Junkwize Team
Excellent service
Excellent service! From first contact with reception to book the job, the clearance and completion of the job.
Highly recommend!
10 March 2025
Reply from Junkwize
Dear Amy,
Thanks so much for the 5-star review! We’re thrilled to hear you had a great experience. At Junkwize, we’re committed to sustainable, eco-friendly waste solutions, and it’s always a pleasure helping our customers recycle responsibly. We look forward to working with you again soon!
All the best,
The Junkwize team
Reply from Junkwize
Thanks so much for the 5-star review! We’re thrilled to hear you had a great experience. At Junkwize, we’re committed to sustainable, eco-friendly waste solutions, and it’s always a pleasure helping our customers recycle responsibly. We look forward to working with you again soon!
All the best,
The Junkwize team
polite and helpful
The person I spoke to was polite and helpful. The men that collected my rubbish were prompt and efficient. They gave a good service.
6 March 2025
Reply from Junkwize
Dear Crawford,
Thanks so much for the lovely review — we’re really glad to hear our team was polite, prompt, and efficient! That’s exactly what we aim for at Junkwize.
We noticed you gave us 4 stars, which is great… but hey, we’re over here aiming for gold stars all around! ⭐️
If there’s anything we can do to earn that 5th star next time, just let us know — we’re always up for a challenge!
Looking forward to helping you again soon.
All the best,
The Junkwize Team
Brilliant Company, Friendly People
They kept us informed of when they were coming, easy to book and pleasant guys too. Good value, 😀 can highly recommend!
27 February 2025
Very efficient
Really good communication and incredibly easy to use. Terrific customer service.
5 March 2025
Using Junkwise again
Using Junkwise again, and as always a smooth transaction from initial email to book collection, through to receipt of paperwork. Always find them to be really professional, helpful and clear with plans and expectations.
27 February 2025
Excellent Service and a great experience.
Everything went smoothly and removal crew were courteous, kind and most helpful.
Thoroughly recommended so keep up the great work Nushra and the gang - bravo!
27 February 2025
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