Junkwize Reviews 1,713

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 165 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being smooth, efficient, and professional, often highlighting the quick response times and easy booking process. Many people appreciate the staff for their helpfulness, friendliness, and respectful attitude, noting that they work quickly and leave areas tidy. The pricing is frequently mentioned as fair and transparent, with no hidden fees. However, some people were dissatisfied with the booking process, finding it difficult to plan due to full-day window requirements. A few other people also felt that they were charged for excess waste despite being told they were within the agreed amount, and some reported issues with communication regarding pricing clarifications.

What people talk about most

Service

Customers had positive experiences with service. Many reviewers praised the efficiency and professionalism of... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, professionalism, and... See more

Price

Users describe positive interactions with price, finding it fair, competitive, and reasonable. Many reviewers... See more

Response time

Reviewers mention positive feedback about response times. Customers consistently praise the quick and clear... See more

Booking process

People report positive experiences with the booking process. Customers found it easy to book slots, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The smoothest service ever. Incredibly professional. No cowboys here. Kenny and Bruno worked flat out to make sure I could get everything I need to clear gone and did a brilliant job cleaning u... See more

Company replied

Rated 5 out of 5 stars

I was completing on a flat sale in Angel and realised a day before completion that it was 'vacant possesion'. I called at 16:00 on Thu to book a job for guarenteed completion by 1pm Fri the next day.... See more

Company replied

Rated 5 out of 5 stars

Very prompt and helpful, both in booking and at collection. My only suggestion would be to ensure the map link actually shows arrival timing--mine seemed to show the van stationary at Brockwell Park... See more

Company replied

Rated 5 out of 5 stars

Very easy booking online. Reasonably priced. Updated on the day of collection regarding the drivers arrival . A driver with a can do attitude is always a bonus. Very pleased with the service. Will def... See more

Company replied


Company details

  1. Waste Management Service
  2. Garbage Collection Service
  3. House Clearance Service
  4. Junk Dealer
  5. Junkyard
  6. Property Maintenance

Written by the company

Junkwize is a sustainable and carbon-neutral waste management company changing the waste industry. We are ISO9001, ISO14001, SafeContractor, and SSiP Certified. We provide quality service, with the safety and the environment in mind


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Your staff are always courteous and…

Your staff are always courteous and helpful

Many thanks

22 May 2025
Junkwize logo

Reply from Junkwize

Dear Mrs Bailey,

Thanks so much for the 5-star review! We’re thrilled to hear you had a great experience. At Junkwize, we’re committed to sustainable, eco-friendly waste solutions, and it’s always a pleasure helping our customers recycle responsibly. We look forward to working with you again soon!

All the best,
The Junkwize team

Rated 5 out of 5 stars

Reliable, Efficient, and Hassle-Free Service

We were fully satisfied with Junkwize’s rubbish collection service from our storage unit. They arrived on time, worked efficiently, and handled everything without any hassle. The pricing was exactly as quoted, with no surprises. A smooth and professional experience from start to finish—I can fully recommend them.

19 May 2025
Junkwize logo

Reply from Junkwize

Dear Sven,

Thanks so much for the 5-star review! We’re thrilled to hear you had a great experience. At Junkwize, we’re committed to sustainable, eco-friendly waste solutions, and it’s always a pleasure helping our customers recycle responsibly. We look forward to working with you again soon!

All the best,
The Junkwize team

Rated 5 out of 5 stars

Super efficient

Super efficient, polite and responsive service. Very impressive!

19 May 2025
Unprompted review
Junkwize logo

Reply from Junkwize

Dear Nick,

Thanks so much for the 5-star review! We’re thrilled to hear you had a great experience. At Junkwize, we’re committed to sustainable, eco-friendly waste solutions, and it’s always a pleasure helping our customers recycle responsibly. We look forward to working with you again soon!

All the best,
The Junkwize team

Rated 5 out of 5 stars

Amazing customer service

The team arrived on time and communicated very well to ensure efficiency throughout their service.

30 April 2025
Junkwize logo

Reply from Junkwize

Thank you so much for the 5-star review!
We truly appreciate your continued support and are delighted to hear you had another great experience with us.

At Junkwize, we’re proud to work with clients like you who value sustainable, eco-friendly waste solutions. It’s always a pleasure supporting your team, and we look forward to continuing our work together.

All the best,
The Junkwize Team

Rated 5 out of 5 stars
Junkwize logo

Reply from Junkwize

Thanks so much for the 5-star review! We’re thrilled to hear you had a great experience. At Junkwize, we’re committed to sustainable, eco-friendly waste solutions, and it’s always a pleasure helping our customers recycle responsibly. We look forward to working with you again soon!

All the best,
The Junkwize team

Rated 5 out of 5 stars

I have used Junkwise before and they…

I have used Junkwise before and they are brilliant. The "eco warriors" who remove the rubbish are polite, helpful and they never leave any mess. Highly recommended.

12 May 2025
Junkwize logo

Reply from Junkwize

Dear Jan,
Thank you so much for the 5-star review!
We truly appreciate your continued support and are delighted to hear you had another great experience with us.

At Junkwize, we’re proud to work with clients like you who value sustainable, eco-friendly waste solutions. It’s always a pleasure supporting your team, and we look forward to continuing our work together.

All the best,
The Junkwize Team

Rated 5 out of 5 stars

unwanted items gone

They took every unwanted item, making my life easy to manage

9 May 2025
Junkwize logo

Reply from Junkwize

Hi Sheva,

Thanks so much for the 5-star review! We’re thrilled to hear you had a great experience. At Junkwize, we’re committed to sustainable, eco-friendly waste solutions, and it’s always a pleasure helping our customers recycle responsibly. We look forward to working with you again soon!

All the best,
The Junkwize team

Rated 5 out of 5 stars

good job

good fast job - easy to book

8 May 2025
Junkwize logo

Reply from Junkwize

Hi,

Thanks so much for the 5-star review! We’re thrilled to hear you had a great experience. At Junkwize, we’re committed to sustainable, eco-friendly waste solutions, and it’s always a pleasure helping our customers recycle responsibly. We look forward to working with you again soon!

All the best,
The Junkwize team

Rated 5 out of 5 stars

Great company to deal with

I've used them twice now and they have been great! Replying promptly and have been able to fit in with the dates that suit me. Always very efficient and genuinely nice

6 May 2025
Junkwize logo

Reply from Junkwize

Hi Julia,

Thanks so much for the 5-star review! We’re thrilled to hear you had a great experience. At Junkwize, we’re committed to sustainable, eco-friendly waste solutions, and it’s always a pleasure helping our customers recycle responsibly. We look forward to working with you again soon!

All the best,
The Junkwize team

Rated 5 out of 5 stars

Junk quickly Gone

Quick and to the point. Junk gone in moments.

6 May 2025
Junkwize logo

Reply from Junkwize

Hi Dan,

Thanks so much for the 5-star review! We’re thrilled to hear you had a great experience. At Junkwize, we’re committed to sustainable, eco-friendly waste solutions, and it’s always a pleasure helping our customers recycle responsibly. We look forward to working with you again soon!

All the best,
The Junkwize team

Rated 5 out of 5 stars

Great Service

Good, responsive customer service; quick collection and collection guys were helpful. Invoicing after collection worked well, as we ended up finding more stuff on the day and it would have been a hassle if they had refused to take it

25 April 2025
Junkwize logo

Reply from Junkwize

Hi Natalie,

Thanks so much for the 5-star review! We’re thrilled to hear you had a great experience. At Junkwize, we’re committed to sustainable, eco-friendly waste solutions, and it’s always a pleasure helping our customers recycle responsibly. We look forward to working with you again soon!

All the best,
The Junkwize team

Rated 5 out of 5 stars

Junk wise were great

Junk wise were great , really impressed with them . They had to dismantle the sofa a bit in order to get it out of the door . But worked quickly and got the sofa out successfully. I would thoroughly recommend them

2 May 2025
Junkwize logo

Reply from Junkwize

Hi,

Thanks so much for the 5-star review! We’re thrilled to hear you had a great experience. At Junkwize, we’re committed to sustainable, eco-friendly waste solutions, and it’s always a pleasure helping our customers recycle responsibly. We look forward to working with you again soon!

All the best,
The Junkwize team

Rated 5 out of 5 stars

Very impressed

Very impressed! From ease of booking, to a lovely pair of employees collecting our old queen bed and mattress (taking extra care around our artwork on the stairs) to absolute ease of payment by clicking a link and paying by Apple Pay…no need for BACS/writing down sort codes, account numbers, etc.
Thank you ever so much for making this a stress free job, especially with a 6 month old baby at home; very much appreciated and I won’t hesitate to use again.

29 April 2025
Junkwize logo

Reply from Junkwize

Hi Lucy,

Thanks so much for the 5-star review! We’re thrilled to hear you had a great experience. At Junkwize, we’re committed to sustainable, eco-friendly waste solutions, and it’s always a pleasure helping our customers recycle responsibly. We look forward to working with you again soon!

All the best,
The Junkwize team

Rated 5 out of 5 stars

Will be our go to company for the…

Will be our go to company for the future - great customer service - very reasonable pricing and efficient
Thank you

11 April 2025
Junkwize logo

Reply from Junkwize

Hi Bryan,

Thanks so much for the 5-star review! We’re thrilled to hear you had a great experience. At Junkwize, we’re committed to sustainable, eco-friendly waste solutions, and it’s always a pleasure helping our customers recycle responsibly. We look forward to working with you again soon!

All the best,
The Junkwize team

Rated 5 out of 5 stars

Extremely efficient and helpful

Extremely efficient and helpful. They even arranged to come earlier than planned to accommodate my hectic moving schedule. Very easy and all around good service.

22 April 2025
Junkwize logo

Reply from Junkwize

Hi Claire,

Thanks so much for the 5-star review! We’re thrilled to hear you had a great experience. At Junkwize, we’re committed to sustainable, eco-friendly waste solutions, and it’s always a pleasure helping our customers recycle responsibly. We look forward to working with you again soon!

All the best,
The Junkwize team

Rated 5 out of 5 stars

Quick and efficient

Quick and efficient, the guys always carry out the tasks with a smile. Great service!

22 April 2025
Junkwize logo

Reply from Junkwize

Hi,

Thanks so much for the 5-star review! We’re thrilled to hear you had a great experience. At Junkwize, we’re committed to sustainable, eco-friendly waste solutions, and it’s always a pleasure helping our customers recycle responsibly. We look forward to working with you again soon!

All the best,
The Junkwize team

Rated 5 out of 5 stars

Good service

Good service

11 April 2025
Junkwize logo

Reply from Junkwize

Hi,

Thanks so much for the 5-star review! We’re thrilled to hear you had a great experience. At Junkwize, we’re committed to sustainable, eco-friendly waste solutions, and it’s always a pleasure helping our customers recycle responsibly. We look forward to working with you again soon!

All the best,
The Junkwize team

Rated 5 out of 5 stars

Really efficient

Really efficient, friendly, basically a great job Junkwize. I will contact you again in the future

14 April 2025
Junkwize logo

Reply from Junkwize

Hi,

Thanks so much for the 5-star review! We’re thrilled to hear you had a great experience. At Junkwize, we’re committed to sustainable, eco-friendly waste solutions, and it’s always a pleasure helping our customers recycle responsibly. We look forward to working with you again soon!

All the best,
The Junkwize team

Rated 5 out of 5 stars

Excellent service

Excellent service, very quick loading, very helpful staff.

7 April 2025
Junkwize logo

Reply from Junkwize

Hi,

Thanks so much for the 5-star review! We’re thrilled to hear you had a great experience. At Junkwize, we’re committed to sustainable, eco-friendly waste solutions, and it’s always a pleasure helping our customers recycle responsibly. We look forward to working with you again soon!

All the best,
The Junkwize team

Rated 5 out of 5 stars

Awesome and superb service!

Awesome and superb service!! Highly recommended. Thank you Junkwize.

14 April 2025
Junkwize logo

Reply from Junkwize

Hi Afiq,

Thanks so much for the 5-star review! We’re thrilled to hear you had a great experience. At Junkwize, we’re committed to sustainable, eco-friendly waste solutions, and it’s always a pleasure helping our customers recycle responsibly. We look forward to working with you again soon!

All the best,
The Junkwize team

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