Good communication, fast delivery and the product is good quality. This company gave the best discount currently available. I bought the super comfort version to replace my 10 year old Dunlopillo... See more
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Review summary
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Reviews shaping this summary
Product quality is excellent. Probably the best duvet sets I've ever purchased and will be my first port of call for any new ones in future. I also liked the prompt delivery of my items, another reas... See more
My goods arrived very quickly. They were very high quality . Unfortunately, my fault, I hadn't realised that green colour with white damask pattern would look more grey than green. So had to return g... See more
Bought lovely duvet set and stay cool deep sheets and pillowcase for our grandson and partner who are moving into their new home. They are beautiful and I'm sure they both will love this lovely gift.
Company details
Written by the company
The Heart Of Your Home Since 1947. Over this time, we have evolved from a small Lancashire business manufacturing ready-made curtains to a multi-channel retailer. We offer a wide range of beautifully made soft furnishings, including quality bedding, ready-made curtains, luxury duvets and home accessories. Today we have over 80 stores and concessions right across the UK, from standalone Julian Charles stores in Llandudno and Livingston to concessions in outlets such as Boundary Mill and leading garden centres.
Contact info
United Kingdom
- cs@juliancharles.co.uk
- www.juliancharles.co.uk
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4.5
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
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Sent 3 emails and despite the 24/48…
Sent 3 emails and despite the 24/48 reply time I’m still waiting 2 weeks later. No other method of contact. I won’t shop again and would recommend that others go elsewhere where they value their customers
4 August 2026
Reply from Julian Charles Home
Hello, we are sorry to hear there was an issue with your order. I can see we have replied to your emails a replacement parcel has now been delivered. If you need any further assistance please do not hesitate to let us know. Julian Charles Customer Care
Charges for delivery
I was more than happy with the items purchased every time. In my opinion i feel that the ammont of money that needed to be spent before a the delivery service was given is a bit wrong and a better offer could be provided.
28 July 2026
Reply from Julian Charles Home
Hello, we appreciate your feedback and will make sure this is passed on to our web team. If you need any further assistance please do not hesitate to let us know. Julian Charles Customer Care
Not as good of quality as I exped flat…
Not as good of quality as I exped flat sheet very big.
3 August 2026
Reply from Julian Charles Home
Hello, we are very sorry to hear you are not happy with your recent purchase. We appreciate your feedback and will make sure this is passed on to our quality team. If you need any further assistance please do not hesitate to let us know. Julian Charles Customer Care
Lovely quality bedding
Lovely quality bedding, arrived quickly, really happy with my purchase.
4 August 2026
Product lovely and great value for money
4 August 2026
Purchased two pretty duvet covers but…
Purchased two pretty duvet covers but they were awful polyester I thought ok till I pre washed before use I did complain I've bought before from this company but not online they won't be used so awful i wrote to them offered me my £4-99 postage in not very helpful..shan't be buying from them again Quality not fit for Bedding like something from China....
4 August 2026
Reply from Julian Charles Home
Hello, we are very sorry to hear you are not happy with your recent purchase. We appreciate your feedback and will make sure this is passed on to our quality team. If you need any further assistance please do not hesitate to let us know. Julian Charles Customer Care
Quality curtains
Gorgeous looking curtains absolutely fantastic quality and design good packaging and delivery
3 August 2026
Customer service skills none existent…
Customer service skills none existent try contacting left email not one reply to or a phone call back don’t think I would use this service again
4 August 2026
Reply from Julian Charles Home
Hello, we are really sorry to hear of your recent issues with your order. We can see this has now been delivered. If you need any further assistance please do not hesitate to let us know. Julian Charles Customer Care
Excellent Goods Service
This is my second time buying from Julian Charles Home. Their bedding is excellent quality. Great value and prompt delivery service.
3 August 2026
Good quick service and quality goods
27 July 2026
Very poor quality bedding
Very poor quality bedding - very flimsy and difficult iron....very disappointed.
3 August 2026
Reply from Julian Charles Home
Hello, we are very sorry to hear you are not happy with your recent purchase. We appreciate your feedback and will make sure this is passed on to our quality team. If you need any further assistance please do not hesitate to let us know. Julian Charles Customer Care
God quality material
3 August 2026
Bedding
I was given duvet set as a gift, I liked it so much I went on the website and order more bedding, pillows, pillow protectors etc., They are good quality and reasonably priced. Fast delivery and packaged well. I would definitely recommend.
3 August 2026
My duvet cover/pillowcase order was…
My duvet cover/pillowcase order was received in specified time and in perfect condition. This is my second set, as I am so pleased with the first one. It washes well and looks very good.
3 August 2026
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