Jtspas Reviews 

One of the boxes containing part of the shower enclosure was torn and open in one small place. Had to check items to make sure they were ok - they were fine. The wrong door handles and rollers were sent but managed to find the correct items. The shower looks great thanks to JJ Plumbing. The tiles set it off beautifully. The shower tray and shower are lovely. The shower arrived when we were told it would.

The whole experience with JT Spas has been a breeze. From talking to someone on the phone, having it delivered on time and as arranged could not have gone smoother.
Thanks, will not hesitate to use again.
I am telling everyone to give you a go!

We had a positive holiday experience of the advantages of a pod style shower unit and it seemed the natural way to go when replacing our en-suite shower. It's worked out really well and our installer had no difficulty following the straightforward instruction leaflet. The look is fabulous. The variety of jets gives a great range of showering options. Love the fact it's going to be so easy to maintain and looking as good as new. We now have an en-suite shower unit that is classy, contemporary and that we are proud of. We love the look and functionality. Prompt delivery and well packaged. Can't fault the product or the company.

Absolute pleasure to deal with, spent over 30 minutes on the phone with Stephen going through the different baths and showers. I cannot praise them enough, will buy from them again.

Very pleased with all aspects of this purchase. Excellent shower at a good price; speedy delivery; helpful and courteous salesman.
Would highly recommend.

My plumber dropped the shower head he was fitting and it broke. Georgia at JTSpas located and sent me a replacement by return of post. They didn't even charge for the replacement, just the for the postage.

Brilliant customer service, thank you JTSpas.

Great product and great service provided by JT Spas.

Disgusting company, bunch of sharks! images from the website look nothing like what was received. My order wasn't as shown, what they sent was a cheap plastic shower tray I could have picked up from B&Q for £100 but this was nearly £1000 they tried and tried to refuse a return, you need to be persistent! Fortunately I'm a tenacious soul and when I'm being taken advantage of, I will not rest!

Following a 6 week battle I finally got a return accepted and 3 weeks later a refund

Avoid at all cost!

Even the collection guy said "this a shower tray for JT Spa?" That's how common this issue is!

Kenny & Georgia at JT Spas we're excellent, although the delivery of our downstairs toilet items took a little longer than first thought, this wasn't their fault and taking the current pandemic into account, all was good 😊 The items were in perfect condition and a big shout out to the delivery man, James, who very patiently waited and helped whilst I checked the items. Doing our main bathroom later in the year and will not hesitate to go back to JT Spas again. Many thanks.

The worst company ever is an understatement! Total cowboys ,Aposolute joke from the get go,worst costumer service ever,we have had to contact trading standards who are now investigating them and we are having to take them to court,! That should say it all, avoid avoid avoid

Needed a replacement part, the sales team responded to my email enquiry straight away, and got my part as soon as they could. Kept me informed by email and phone, very happy customer.

I ordered my bath in December and arranged delivery so it would come before Christmas. I booked a day off work to take the delivery but nobody turned up, when I questioned this the following day they said the bath had been damaged in transit (not that anyone thought to let me know.) Almost the end of the February and I still haven’t received my bath despite paying a premium for quick delivery. Shocking customer service with poor attitude. Would highly recommend to anyone reading this to look elsewhere!

Outstanding service! Cannot understand why there are so many 1 star reviews on here.
We were let down by our supplier mid-job and urgently needed a small bath that was available immediately. Rang to confirm stock levels, got a call back as promised after half an hour. Said we could have bath delivered next day if we ordered before 12 noon and paid a small supplement (£27.99) for this. It was a few minutes after 12 that we ordered yet the bath was still delivered next day at 9.15am. You can’t get better than that! Very impressed all round with JT Spas.

Few little problem with the order. This was sorted as soon as it was reported. The customer service team were very helpful. Wouldn’t hesitate to use them again

This is a joke of a company and would never advise you purchase anything from them at all. The bath arrived in a horrible state and the taps all corroded. Since having the bath fitted only weeks ago we now have water leaks from the air system and the control panel doesn’t work at all so therefore not fit for purpose. We are being fobbed off about the factory in China and they can send us parts. Really after spending all this money now I have to pay again to have parts fitted. Not nearly good enough customer service getting hung up on by the so called manager. Had no idea about case history insisting he knew more. How rude indeed. Think long and hard before parting with your cash as you most certainly will be let down.

I rang 4 different whirlpool bath providers to secure a whirlpool bath in a tight time window and JT Spas were by far the most forward leaning and helpful. Excellent customer service.

It was a very fast service of delivery and the product was in good condition when it arrived
Regards

5 orders, 5 errors. Customer service is non existent unless you threaten legal action or let credit card company take them on. They wouldn’t believe me when I told them they sent the wrong product even with pictures. Leaking bath. No update on delivery status after 3 months. Just poor. But range is good.

Waited nearly 3 months for a cabinet that they took the money for on day 1. Cabinet arrived damaged so the promised to send another one. That never arrived and now they are not replying to my emails!
Disputing the entire transaction with Barclaycard now

I placed an order for a cloakroom vanity unit because their website said 'Healthy Stock Levels'. Just got an email 2 days later saying they won't have the item in stock for just over another month. Checked their website and the item is still showing as 'Healthy Stock Levels'. This is extremely disappointing, especially since I just got played for 2.5 months by another supplier.
I would not buy from these people on the basis of the the incorrect or even potentially dishonest information provided via their website.