JSAUX Reviews 743

I'm grateful I was able to get a replacement item, but the support person did require me to go through some troubleshooting steps that were irrelevant to my particular issue.

I had an issue with one of my charger cables I had received from Amazon, I've bought these cables several times before as I love the product. But unfortunately one was faulty, so I Contacted customer support to sort a replacement. This is where I received such great customer service and politeness from a member of staff called Ashley, what an absolute credit she/he is to the company. They had sorted a replacement promptly without hesitation and let me know they would be sending one out straight away. Nothing was too much trouble for Ashley..

Overall first class experience from company and customer service especially. I've always used you, but life long supporter of your products now if they are suitable to my needs.

Thank you again Ashley (a pay rise should be honoured)

Quick and easy response. They sent me a replacement when my item stopped working which was greatly appreciated.

Great communication and took care of my issue with ease!

Cool, fast and knowledgeable support. Can't ask more. 5 star!

I had a piece of a bigger product breqk of, i just wanted information on where or how i could replace it if possible. They just gave me a new one. What's better is that they were super professional, quick and polite.
Keep up the good work.

I bough a usb c hub for my steam deck that for some reason stopped working properly so I reached out to JSAUX for a replacement and they sent me a new one which seems to be working better now. Their response and turnaround time has been very fast and I was able to get a replacement within a few days after showing proof it wasn’t working. All in all, I would definitely recommend JSAUX just for their customer service alone.

I bought a battery upgrade for the ROG Ally, great product, installation guide, accessories. Unfortunately half a year later the battery completely died, no reseating, updating or light sensor fiddling did the trick.

Luckily JSAUX were forthcoming and acknowledge their faulty battery and immediately sent a new, which has been working so far. Great customer support 🙌

Ordered the FlipGo Horizon 144Hz portable monitor set. The item arrived with one of the monitors cracked right in the middle, most likely due to rough handling by the shipping company.

I contacted JSAUX support on the same day, sent the item back, and got a replacement set with no issues. The whole process was very smooth, and the support team was very responsive. I'm impressed!

I ordered a bunch of JSAUX stuff for my steam deck off Amazon, I was so excited when they arrived, I got it all of it except for the kickstand that is supposed to come with the mod case. Luckily their support team was able to send me one free of charge and it was no hassle at all. Thanks Nancy

I bought the JSAUX FlipGo 16" portable monitor from Amazon a few months ago, and I'm really glad I did—once I got a good unit!
Right off the bat, this thing is a game-changer for someone like me who's always on the move. The dual 16" screens in that clever flip/clamshell design give me so much extra real estate without lugging around multiple devices. It's perfect for multitasking—whether I'm working on spreadsheets, coding, browsing with references open, or just extending my laptop screen while traveling or at coffee shops. The build feels solid, the magnetic stand (or whatever mounting options it has) is super convenient, and the overall portability is excellent. Brightness and color look sharp for productivity, and it's a huge productivity boost compared to a single laptop screen.
Unfortunately, the first unit I received developed a blank screen issue after just a couple of months of normal use. When I'd power it on and open it up, both screens would stay completely black—no response at all. It was disappointing after how much I was enjoying it.
But JSAUX (and Amazon) handled the return and replacement perfectly. They approved the return quickly, and I got a brand-new replacement sent out without any hassle. The new one has been working flawlessly ever since, and I'm thrilled with it all over again. That level of customer support turned a potential negative experience into a positive one.
If you're someone who's constantly on the go and needs more screen space, I highly recommend the JSAUX FlipGo 16". Just know that while rare defects can happen (like with any electronics), the company stands behind their product. Five stars for the monitor itself and the great service!
Would buy again (and hopefully won't need to replace this one anytime soon 😄).

I ordered a ModCase for my ROG Ally X, the one I received had a loose kickstand that wouldn't stay on the back. I contacted JSAUX costumer service and they promptly sent me a replacement. The ModCase itself fit perfectly and has no issues and is great for protecting my Ally X.

Awesome customer service. I had a small issue and they jumped at the chance to help. Response time was fast and a resolution was easy.

I wrote to JSAUX support and my issue was handled by Nina. It was a great experience on how it was sorted out. I really appreciate it. Thank you so much.

Had a broken kickstand on my mod case and reached out to support. They were really helpful and sent me a replacement one. Was quick and seamless, really appreciate their support and after care for their products and customer experience.

I ordered a docking station for my steam deck and it unfortunately stopped working a little while after a I bought it. I contacted them hoping I would be able to get a replacement and luckily I was able to. They helped me immediately. Great customer service.

Excellent clear communication. They were able to replace my USB hub the following day, I couldn't have asked for more. Thanks Ashley!

Fast international delivery ,item was exactly as described and overall great experience.

I recently had an issue with two magnetic wireless chargers, and the support from JSAUX was top-notch. I worked with Nancy, who was professional, patient, and quick to find a resolution. After troubleshooting several devices, they immediately offered a replacement or a full refund. As a business owner in the mobile gaming industry, I value companies that stand behind their products. I’ll definitely be coming back to JSAUX for my future console docks and accessories. Highly recommended!

I bought the JSAUX HB0603 dock for use with gaming handhelds, and while the dock itself works perfectly, the adapter I received with it doesn't work. Support was quick to reply and set up to send a replacement.