JS Law Reviews 

5,912
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 852 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally professional, very polite, and consistently helpful throughout the entire property buying and selling journey. People also deeply appreciate the clear automated notifications, smooth online portals, and prompt communication, which help make the entire experience much less stressful. Some reviewers were not happy with the overall communication, specifically mentioning that emails were completely ignored and phone calls went unanswered for weeks. A few customers felt completely left in the dark and experienced frustrating delays when desperately trying to get progress updates on their property cases.

What people talk about most

Staff

People report positive experiences with staff, praising them for being professional, helpful, and attentive... See more

Service

Users describe positive interactions with service, highlighting efficient handling and helpful communication... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that staff members are helpful,... See more

Response time

Customers consistently note positive experiences with response_time, praising the fast and efficient... See more

User experience

Customers report positive experiences with user experience, highlighting smooth and straightforward digital... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Top class experience. Highly recommended. The Portal works very well and is very comprehensive and clear. Never any problem making prompt phone contact. Every person is easy to talk to with c... See more

Company replied

Rated 5 out of 5 stars

Nicole went above and beyond to get our contract over the line, handling every hiccup swiftly and effectively. At times it felt like there was always one last hurdle, and I had nearly given up. Nico... See more

Company replied

Rated 5 out of 5 stars

Highly recommended. They say moving house is one of the most stressful experiences you encounter... NOT with JS Law!! We sold & found our new home May BH. We exchanged today. Move in end of July... See more

Company replied

Rated 5 out of 5 stars

First class experience from start to finish. My wife and I dealt with Luvjit Kaur who was the consummate professional. Nothing was to much trouble and she was always able to answer any queries that... See more

Company replied


Company details

  1. Conveyancer
  2. Lawyer

Written by the company

An exemplary conveyancing service based on dedication, speed, efficiency, excellent communications and professionalism. JS Law is one of the country’s largest independent property law firms with unparalleled market knowledge delivering residential conveyancing across England and Wales.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(5,912)

830 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The help

The help, support and patience that we have received has been amazing. So grateful for all the hardwork.

3 June 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Kerri,

Thank you so much for sharing your experience with others, we really do appreciate it.

Kind regards
JS Law

Rated 1 out of 5 stars

Impossible to contact anyone there

Impossible to contact anyone there. I purchased a house with JS Law acting as my conveyancer in August 2025. Today in June 2026 I still have outstanding documentation and I can't get anyone on either phone or email to even talk to me, let alone answer questions.
I have tried emailing and calling my conveyancer directly, I have tried calling the team phone line, I have tried emailing the general enquiries line and have even filed a formal complaint as recommended by the person on the switchboard in the hope that that would prompt someone to acknowledge my emails.
Basically once you have completed and paid your money they will want nothing more to do with you, even if there is still outstanding work to do.
Avoid these cowboys like the plague.
Edit to say that I have now been contacted by my conveyancer, and while the response to my query is appreciated, is it really necessary to word you email in such a way as to make your paying customer feel like a massive inconvenience?

3 June 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Laura,

Thank you for bringing this to our attention. We are always disappointed when customers are not satisfied with our service and we would like to investigate this further for you. Trustpilot have contacted you on our behalf to request further details. Please could you respond to Trustpilot with your full name, address and case-reference number, we can then look into this matter for you.

Thank you
JS Law

Rated 5 out of 5 stars

Thank you to Luvjit Kaur

We want to express our sincere and heartfelt thanks to Luvjit Kaur at JS Law who has been amazing throughout our recent conveyancing process. She was always very professional, helpful, explained everything very clearly and concisely to us, was happy to answer our questions, never made us feel pressured to make a decision and was always prompt to respond to us and the other parties involved.

We especially appreciated her extreme patience and calm manner even in very challenging times when the goal posts were constantly changing and at a very rapid rate. Her constant efficiency and knowing that she was always “on it” made us feel very comfortable and that we were in very good hands.

Thank you very much Luvjit for all of your help and support, it was and still is greatly appreciated. Julie and Mike

1 June 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Julie,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with Premier Property Lawyers, and we will be sure to pass the feedback on to Luvjit.

Kind regards
JS Law

Rated 5 out of 5 stars

Amazing service from Ruby Allen

We had the pleasure of working with Ruby Allen at JS Law for both the sale of our old home and the purchase of our new one, and we couldn’t recommend her highly enough. From start to finish, she was incredibly responsive, knowledgeable, and supportive.
The process was stressful at times—especially when we had to change buyers and experienced delays—but Ruby guided us through every twist and turn with patience and professionalism. Her prompt communication and proactive approach made an overwhelming experience much more manageable.
If you’re looking for a conveyancing solicitor who genuinely cares and keeps things moving smoothly, Ruby is the one to go to.

1 June 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Alice,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with JS Law, and we will be sure to pass the feedback on to Ruby.

Kind regards,
JS Law

Rated 5 out of 5 stars

Alistair Powell has been great…

Alistair Powell has been great throughout our sale and purchase.
Really helpful talking me through parts of the sale I was unsure of and pushing back on the buyers solicitor
Thank you for making the process a bit easier.

31 May 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Nastassja,

Thank you for reviewing the service and taking the time to leave your feedback. It is great to hear and we appreciate you sharing your recommendation with others.

Kind regards,
JS Law

Rated 5 out of 5 stars

Bryony Gunn

Bryony Gunn has been an absolute pleasure to deal with. She assisted professionally and patiently. She has made the whole process of selling our property with JS Law go smoothly.Highly recommended.

29 May 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Diana,

Thank you for reviewing the service and taking the time to leave your feedback. It is great to hear and we appreciate you sharing your recommendation with others.

Kind regards,
JS Law

Rated 5 out of 5 stars

Thank you Nick

Very happy with the service provided by Nick at JS Law for the sale of our property (which was a complicated one), he was very responsive and helpful from start to finish, would highly recommend his services.

29 May 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Helen,

Thank you for reviewing the service and taking the time to leave your feedback. It is great to hear and we appreciate you sharing your recommendation with others.

Kind regards,
JS Law

Rated 5 out of 5 stars

Kelly at JS Law has been absolutely…

Kelly at JS Law has been absolutely amazing throughout our new home journey. She is very helpful, well-coordinated, and always takes action promptly and professionally. She responds quickly and keeps everything moving smoothly, often faster than we expected.

We truly appreciate all her hard work, dedication, and support during this important process. Kelly made everything much less stressful, and we are very grateful for her excellent service at JS Law. Highly recommended!

29 May 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with JS Law, and we will be sure to pass the feedback on to Kelly.

Kind regards,
JS Law

Rated 5 out of 5 stars

Once again we have had amazing service…

Once again we have had amazing service from Kelly. Always very efficient and friendly. Highly recommend!

28 May 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi,

Thank you for reviewing the service and taking the time to leave your feedback. It is great to hear and we appreciate you sharing your recommendation with others.

Kind regards,
JS Law

Rated 5 out of 5 stars

Friendly and Professional Conveyancer

We have had a really positive experience with JS Law - Ruby Allen, our conveyancer for our sale and purchase has been absolutely faultless. Communication has been clear and prompt and Ruby answered every question we had, no matter how silly! Buying/Selling property can be stressful but the process was made smooth and straightforward. Highly recommend Ruby to anyone looking for a reliable, friendly and professional conveyancer!

27 May 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Emily,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with JS Law, and we will be sure to pass the feedback on to Ruby.

Kind regards,
JS Law

Rated 5 out of 5 stars

Excellent service provided by JS LAW

I had the pleasure of dealing with Kelly Hulley and JS LAW .Kelly was professional from day one she took care of everything for me as I was selling my property. She made me feel at ease with the whole process. She explained everything and guided me everystep of the way. I would recommend her without hesitation to all for her excellent service and her committment to her client

26 May 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Amira,

Thank you for taking the time to leave your review. We’re delighted to hear that you had a positive experience with JS Law and we will be sure to pass the feedback on to Kelly.

Kind regards,
JS Law

Rated 1 out of 5 stars

I am a profoundly Deaf sign language…

I am a profoundly Deaf sign language user. I was refused service from this firm for my purchase conveyancing needs because I cannot use the voice phone! They obviously haven't heard of the Equality Act 2010. I have found a wonderful caring solicitors since. First time in my 66 years that I've been made to feel rejected and discriminated against. AVOID!

20 May 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi,

Thank you for bringing this to our attention. We are always disappointed when customers are not satisfied with our service and we would like to investigate this further for you.
Thank you for supplying your case-reference number, this will enable us to locate your case and escalate the issues that you have raised.

Kind regards,
JS Law

Rated 5 out of 5 stars

Irfaan has been extremely professional…

Irfaan has been extremely professional and enthusiastic from the start, and I'm pleased Chelsea recommend JS law.

22 May 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Marcus,

Thank you for reviewing the service and taking the time to leave your feedback, we really do appreciate it.

Kind regards,
JS Law

Rated 5 out of 5 stars

Irfaan Hafejee has dealt with my…

Irfaan Hafejee has dealt with my purchase with courtesy and capability with what was a difficult transaction. He explained it all with patience and comprehensive knowledge of all information needed from me. I have no problem with giving him and JS Law a 5* review and will be using them for any other solicitor requirements.

21 May 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Lynn,

Thank you for taking the time to leave your review. We’re delighted to hear that you had a positive experience with JS Law and we will be sure to pass the feedback on to Irfaan.

Kind regards,
JS Law

Rated 5 out of 5 stars

Really pleased with the service from Ruby

I'm really pleased and appreciate all the patience, help and support from Ruby - especially with all the questions I asked and emails I sent. She replied pretty quicker - as I navigate through purchasing my first property. It's been a pleasure working with her.

20 May 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Mohammed,

Thank you so much for sharing your experience with others, we really do appreciate it.

Kind regards,
JS Law

Rated 5 out of 5 stars

Excellent service from Ross throughout…

Excellent service from Ross throughout when selling our property. Always answered questions or emails promptly. App easy to use and far less time consuming than via the traditional route. Also cost effective. Would highly recommend.

20 May 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Carole,

Thank you for reviewing the service and taking the time to leave your feedback. It is great to hear and we appreciate you sharing your recommendation with others.

Kind regards,
JS Law

Rated 5 out of 5 stars

The conveyancing service was online and…

The conveyancing service was online and the portal was clear and easy to use. When I did need to speak to my solicitor she was quick to respond and explained things clearly. I would be happy to recommend JS Law and Aisha Khan particularly as I couldn't fault the service Aisha provided.

19 May 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi,

Thank you for reviewing the service and taking the time to leave your feedback. It is great to hear and we appreciate you sharing your recommendation with others.

Kind regards,
JS Law

Rated 5 out of 5 stars

Irfaan Hafejee is brilliant

Irfaan Hafejee is brilliant, always took the time to answer my many questions as a first time buyer.

19 May 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Nicole,

Thank you so much for sharing your experience with others, we really do appreciate it.

Kind regards,
JS Law

Rated 5 out of 5 stars

Tirelessly professional and helpful

I have used a few conveyancers over the years, and this is the best firm I've used. The sale of my home fell through four times over the course of a year, and the solicitors just reinitiated all the paperwork without complaint every time.

They were also extremely quick to respond to queries, and tirelessly polite and professional. I highly recommend them.

19 May 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Amanda,

Thank you for reviewing the service and taking the time to leave your feedback. It is great to hear and we appreciate you sharing your recommendation with others.

Kind regards,
JS Law

Rated 5 out of 5 stars

I had the pleasure of working with Nadia...

I had the pleasure of working with Nadia Iqbal to release our mutual clients LISA funds ahead of completion.

Nadia's quick, thorough, friendly replies allowed the process run with ease.

Thanks again Nadia!

19 May 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Abi,

Thank you for taking the time to leave your review. We’re delighted to hear that you had a positive experience with JS Law and we will be sure to pass the feedback on to Nadia.

Kind regards,
JS Law

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