JS Law Reviews 

5,908
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 852 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally professional, very polite, and consistently helpful throughout the entire property buying and selling journey. People also deeply appreciate the clear automated notifications, smooth online portals, and prompt communication, which help make the entire experience much less stressful. Some reviewers were not happy with the overall communication, specifically mentioning that emails were completely ignored and phone calls went unanswered for weeks. A few customers felt completely left in the dark and experienced frustrating delays when desperately trying to get progress updates on their property cases.

What people talk about most

Staff

People report positive experiences with staff, praising them for being professional, helpful, and attentive... See more

Service

Users describe positive interactions with service, highlighting efficient handling and helpful communication... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that staff members are helpful,... See more

Response time

Customers consistently note positive experiences with response_time, praising the fast and efficient... See more

User experience

Customers report positive experiences with user experience, highlighting smooth and straightforward digital... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Top class experience. Highly recommended. The Portal works very well and is very comprehensive and clear. Never any problem making prompt phone contact. Every person is easy to talk to with c... See more

Company replied

Rated 5 out of 5 stars

Nicole went above and beyond to get our contract over the line, handling every hiccup swiftly and effectively. At times it felt like there was always one last hurdle, and I had nearly given up. Nico... See more

Company replied

Rated 5 out of 5 stars

Highly recommended. They say moving house is one of the most stressful experiences you encounter... NOT with JS Law!! We sold & found our new home May BH. We exchanged today. Move in end of July... See more

Company replied

Rated 5 out of 5 stars

First class experience from start to finish. My wife and I dealt with Luvjit Kaur who was the consummate professional. Nothing was to much trouble and she was always able to answer any queries that... See more

Company replied


Company details

  1. Conveyancer
  2. Lawyer

Written by the company

An exemplary conveyancing service based on dedication, speed, efficiency, excellent communications and professionalism. JS Law is one of the country’s largest independent property law firms with unparalleled market knowledge delivering residential conveyancing across England and Wales.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(5,908)

831 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ridda and Halima were both helpful and…

Ridda and Halima were both helpful and efficient in seeing the sale of my property to completion. I was pleased to have used the services of JS Law and would recommend them without hesitation.

10 June 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi,

Thank you for reviewing the service and taking the time to leave your feedback. It is great to hear and we appreciate you sharing your recommendation with others.

Kind regards,
JS Law

Rated 5 out of 5 stars

Cannot recommend JS Law highly enough

Cannot recommend JS Law highly enough. Ruby has been amazing from start to finish with the sale of my late mums' house. She's been extremely patient due to the lack of my understanding of everything. Always kept me updated, explained the process and replied to emails straight away. Very happy with the service and would thoroughly recommend

11 June 2026
Unprompted review
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Reply from JS Law

Hi Carole,

Thank you for reviewing the service and taking the time to leave such a glowing review. It is great to hear and we appreciate you sharing your recommendation with others.

Kind regards,
JS Law

Rated 5 out of 5 stars

Great experience. Super helpful!

Our solicitor Kelly was really helpful. Thanks!

11 June 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi,

Thank you for reviewing the service and taking the time to leave your feedback, we really do appreciate it.

Kind regards,
JS Law

Rated 5 out of 5 stars

Alistair Powell was very helpful…

Alistair Powell was very helpful efficient and informative

24 April 2026
Unprompted review
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Reply from JS Law

Hi Oliver,

Thank you so much for sharing your experience with others, we really do appreciate it.

Kind regards,
JS Law

Rated 5 out of 5 stars

Professional and efficient service

Chloe Bromley at JS Law has been professional and communicative throughout the process of sale and purchase, and has always worked in our best interests.

9 June 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Helen,

Thank you for taking the time to leave your review. We’re delighted to hear that you had a positive experience with JS Law and we will be sure to pass the feedback on to Chloe.

Kind regards,
JS Law

Rated 5 out of 5 stars

Sale of House Remotely

I was able to conduct almost all the business online, meaning that I never had to go into a solicitors office, I could do everything at my own pace at a time convenient for for me. Always courteous, answered my questions with a prompt reply.
Would use again an recommend their services.

29 May 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi,

Thank you for reviewing the service and taking the time to leave your feedback. It is great to hear and we appreciate you sharing your recommendation with others.

Kind regards,
JS Law

Rated 5 out of 5 stars

Great Service

We are first time buyers and so naturally we didn't know how the conveyancing process works. Luckily we got paired with Joelle Pasala at JS Law who was so patient and friendly. She was always available if we had any questions and would throughly explain everything we needed to know. Joelle really made the process smooth sailing. She is efficient and professional. We’re so grateful for Joelle helping us throughout the process. We would highly recommend her to anyone who requires a conveyancer.

Only downside is that their billing/statements are very confusing. Before you clear your final payment, please check your statement thoroughly. As part of my feedback, I would suggest JS Law to improve their statement by presenting them in a more simple way.

29 May 2026
Unprompted review
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Reply from JS Law

Hi Riri,

Thank you so much for sharing your experience with others, we really do appreciate it.

Kind regards
JS Law

Rated 5 out of 5 stars

My house sale experience with Irfaan…

My house sale experience with Irfaan was very smooth. An efficient process, would definitely use JS Law again.

1 June 2026
Unprompted review
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Reply from JS Law

Hi Seán,

Thank you for taking the time to share your review, it is much appreciated.

Kind regards
JS Law

Rated 5 out of 5 stars

As a first-time buyer

As a first-time buyer, I couldn't have asked for a better conveyancer than Lailah at JS Law. She was fantastic throughout the entire process, keeping me informed every step of the way and always taking the time to explain things clearly whenever I had questions.

My purchase wasn't straightforward, and Lailah handled an extremely difficult estate agent professionally and efficiently, helping to keep everything moving forward. Her communication was excellent, and she was always available when I needed advice or reassurance.

Buying a first home can be overwhelming, but Lailah made the process much easier to navigate. I would highly recommend her to anyone looking for a knowledgeable, responsive, and supportive conveyancer, and I would definitely use her again in the future.

14 May 2026
Unprompted review
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Reply from JS Law

Hi Becca,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with JS Law, and we will be sure to pass the feedback on to Lailah.

Kind regards
JS Law

Rated 5 out of 5 stars

My partner and I have just bought our…

My partner and I have just bought our first home together, at first we thought this process would cause a great deal of stress but thankfully we had Kelly Hulley at our side that stream lined our process stress free, we had a few bumps along the way but she made sure that our needs were put first a foremost and was just a delight, would definitely use her again as she made it all look way too easy :)

5 June 2026
Unprompted review
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Reply from JS Law

Hi,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with JS Law, and we will be sure to pass the feedback on to Kelly.

Kind regards
JS Law

Rated 1 out of 5 stars

Cannot get contact

Had to come on here as the phone is never answered, we urgently need a TP1 form and a name change to be done, we have tried for about a year now, when we ring no answer ever, we have a cracked wall...NHBC form cannot be done until I have this form from you...so please address this review that we can get this sorted.Also I was never given a form telling us we would be slap bang next to the worst social housing neighbours (set of 4 houses) you will ever get....I would never have bought the house if I knew that.kG...you have a lot to answer for!

9 June 2026
Unprompted review
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Reply from JS Law

Hi,

We appreciate you taking the time to leave a review and are disappointed to hear you were unsatisfied with the service provided. We would like to investigate the issues that you have raised and Trustpilot have contacted you on our behalf to request further details. Please could you respond to Trustpilot with your full name, address and case-reference number and we will escalate for you.

Many thanks
JS Law

Rated 5 out of 5 stars

Great service

I recently used JS Law for a property purchase and was very pleased with the service. My conveyancer Ruby Allen was very professional and prompt. This is my second time using JS Law and I would definitely use them in the future.

1 May 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi,

Thank you for taking the time to share your review, it is much appreciated.

Kind regards
JS Law

Rated 5 out of 5 stars

Complex purchase

Due to problems with the seller’s solicitor we had a very difficult three months however Halima Daud was always available on the end of the phone and made matters bearable.
When progress appeared to be slow, Halima would expedite the issue quickly and efficiently. Issues around planning and exchange were an example of this.
We don’t feel that we would have coped as well without Halima’s support.

26 February 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Valerie,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with JS Law, and we will be sure to pass the feedback on to Halima.

Kind regards
JS Law

Rated 5 out of 5 stars

Irfaan has been very helpful with the…

Irfaan has been very helpful with the purchase of our house. He answered any queries I had via email. Although he doesn’t answer the phone very often, but always had same day replies to the emails.

It has taken us 3 months start to finish. The online platform is also very helpful.

4 June 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi James,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with JS Law, and we will be sure to pass the feedback on to Irfaan.

Kind regards
JS Law

Rated 1 out of 5 stars

Instructed to sell my mother’s house as…

Instructed to sell my mother’s house as her health Is failing. Very poor communication from the beginning but as soon as the conveyancer found out my mother was severely sight restricted they said they could not deal with the sale. And the conveyancer was rude as well just Now my mother may be old but has full capacity and heard every word she said and was very upset after this. No compassion at all was demonstrated.
Discrimination rings a bell.. then the fun started..we had paid a initial fee to this firm.. and apparently it will be refunded.. numerous emails have gone unanswered.. telephone is not answered..

Eventually got someone who asked for her bank details..theses have been sent 8 times now with various different pictures..to two different people as requested.. still waiting for funds to be returned. Ombudsman is now being contacted.

Would have given zero stars if able too.

15 May 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Catrin,

We appreciate you taking the time to leave a review and are disappointed to hear you were unsatisfied with the service provided. We would like to investigate the issues that you have raised and Trustpilot have contacted you on our behalf to request further details. Please could you respond to Trustpilot with your full name, address and case-reference number and we will escalate for you.

Many thanks
JS Law

Rated 5 out of 5 stars

Aisha made the journey of selling my…

Aisha made the journey of selling my house very stres free. She always replied to any questions I had on the same day, she was very helpful and friendly Aisha made me feel at ease. Aisha's communication skills are 100% which goes a long way when selling a house. I would definitely recommend JS Law and 100% ask for Aisha 😀 keep up your good work 😀

29 May 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Nina,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with JS Law, and we will be sure to pass the feedback on to Aisha.

Kind regards
JS Law

Rated 5 out of 5 stars

The help

The help, support and patience that we have received has been amazing. So grateful for all the hardwork.

3 June 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Kerri,

Thank you so much for sharing your experience with others, we really do appreciate it.

Kind regards
JS Law

Rated 1 out of 5 stars

Impossible to contact anyone there

Impossible to contact anyone there. I purchased a house with JS Law acting as my conveyancer in August 2025. Today in June 2026 I still have outstanding documentation and I can't get anyone on either phone or email to even talk to me, let alone answer questions.
I have tried emailing and calling my conveyancer directly, I have tried calling the team phone line, I have tried emailing the general enquiries line and have even filed a formal complaint as recommended by the person on the switchboard in the hope that that would prompt someone to acknowledge my emails.
Basically once you have completed and paid your money they will want nothing more to do with you, even if there is still outstanding work to do.
Avoid these cowboys like the plague.
Edit to say that I have now been contacted by my conveyancer, and while the response to my query is appreciated, is it really necessary to word you email in such a way as to make your paying customer feel like a massive inconvenience?

3 June 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Laura,

Thank you for bringing this to our attention. We are always disappointed when customers are not satisfied with our service and we would like to investigate this further for you. Trustpilot have contacted you on our behalf to request further details. Please could you respond to Trustpilot with your full name, address and case-reference number, we can then look into this matter for you.

Thank you
JS Law

Rated 5 out of 5 stars

Thank you to Luvjit Kaur

We want to express our sincere and heartfelt thanks to Luvjit Kaur at JS Law who has been amazing throughout our recent conveyancing process. She was always very professional, helpful, explained everything very clearly and concisely to us, was happy to answer our questions, never made us feel pressured to make a decision and was always prompt to respond to us and the other parties involved.

We especially appreciated her extreme patience and calm manner even in very challenging times when the goal posts were constantly changing and at a very rapid rate. Her constant efficiency and knowing that she was always “on it” made us feel very comfortable and that we were in very good hands.

Thank you very much Luvjit for all of your help and support, it was and still is greatly appreciated. Julie and Mike

1 June 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Julie,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with Premier Property Lawyers, and we will be sure to pass the feedback on to Luvjit.

Kind regards
JS Law

Rated 5 out of 5 stars

Amazing service from Ruby Allen

We had the pleasure of working with Ruby Allen at JS Law for both the sale of our old home and the purchase of our new one, and we couldn’t recommend her highly enough. From start to finish, she was incredibly responsive, knowledgeable, and supportive.
The process was stressful at times—especially when we had to change buyers and experienced delays—but Ruby guided us through every twist and turn with patience and professionalism. Her prompt communication and proactive approach made an overwhelming experience much more manageable.
If you’re looking for a conveyancing solicitor who genuinely cares and keeps things moving smoothly, Ruby is the one to go to.

1 June 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Alice,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with JS Law, and we will be sure to pass the feedback on to Ruby.

Kind regards,
JS Law

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