JS Law Reviews 

5,908
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 852 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally professional, very polite, and consistently helpful throughout the entire property buying and selling journey. People also deeply appreciate the clear automated notifications, smooth online portals, and prompt communication, which help make the entire experience much less stressful. Some reviewers were not happy with the overall communication, specifically mentioning that emails were completely ignored and phone calls went unanswered for weeks. A few customers felt completely left in the dark and experienced frustrating delays when desperately trying to get progress updates on their property cases.

What people talk about most

Staff

People report positive experiences with staff, praising them for being professional, helpful, and attentive... See more

Service

Users describe positive interactions with service, highlighting efficient handling and helpful communication... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that staff members are helpful,... See more

Response time

Customers consistently note positive experiences with response_time, praising the fast and efficient... See more

User experience

Customers report positive experiences with user experience, highlighting smooth and straightforward digital... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Top class experience. Highly recommended. The Portal works very well and is very comprehensive and clear. Never any problem making prompt phone contact. Every person is easy to talk to with c... See more

Company replied

Rated 5 out of 5 stars

Nicole went above and beyond to get our contract over the line, handling every hiccup swiftly and effectively. At times it felt like there was always one last hurdle, and I had nearly given up. Nico... See more

Company replied

Rated 5 out of 5 stars

Highly recommended. They say moving house is one of the most stressful experiences you encounter... NOT with JS Law!! We sold & found our new home May BH. We exchanged today. Move in end of July... See more

Company replied

Rated 5 out of 5 stars

First class experience from start to finish. My wife and I dealt with Luvjit Kaur who was the consummate professional. Nothing was to much trouble and she was always able to answer any queries that... See more

Company replied


Company details

  1. Conveyancer
  2. Lawyer

Written by the company

An exemplary conveyancing service based on dedication, speed, efficiency, excellent communications and professionalism. JS Law is one of the country’s largest independent property law firms with unparalleled market knowledge delivering residential conveyancing across England and Wales.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(5,908)

831 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Highly professional

We were referred to JS Law through our estate agents. Chloe was our contact through the sale of our house and the purchase of our new home. She called to introduce herself and replied to our queries in a timely manner. She was very professional on all of our calls and was extremely helpful in dealing with a very late exchange and completion of contracts caused by others in our chain. We would highly recommend them and her.

16 July 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi,

Thank you for reviewing the service and taking the time to leave your feedback. It is great to hear, and we appreciate you sharing your recommendation with others.

Kind regards,
JS Law

Rated 5 out of 5 stars

JS Law were fantastic

JS Law were fantastic, I've never experienced such speed and efficiency with an organisation, especially a law firm. We dealt mostly with Bryony Gunn who was especially brilliant, instantly responsive in her email and telephone communications throughout the entire conveyancing process. If only our buyers solicitor had possessed the same quality, I'm sure we would have broken the all time record for completing on the sale of a property. I would absolutely recommended JS Law for all your property conveyancing needs.

17 July 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Gary,

Thank you for reviewing the service and taking the time to leave your feedback. It is great to hear, and we appreciate you sharing your recommendation with others.

Kind regards,
JS Law

Rated 5 out of 5 stars

Today (17th July) we exchanged…

Today (17th July) we exchanged contracts, and as first-time buyers we didn't really know what to expect. We began our house-buying journey in the middle of March, and throughout the process Irfaan Hafejee at JS Law was our main point of contact.

I had plenty of conversations with Irfaan via email, and he was always helpful and responsive. We were also provided with an online portal containing all the relevant information and documents we needed, which I found extremely useful and made it easy to keep track of the progress.

I would like to thank Irfaan for all his help, professionalism, and support throughout the process. He made what could have been a stressful experience much easier to navigate, and I would happily recommend both him and JS Law to other first-time buyers.

17 July 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Jason,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with JS Law, and we will be sure to pass the feedback on to Irfaan.

Kind regards,
JS Law

Rated 5 out of 5 stars

FTB Experience

As first-time buyers, we couldn’t have asked for a better experience. Chloe Finch at JS Law made the whole process stress-free, straightforward, and easy from start to finish. She was always professional, helpful, and kept us informed every step of the way. We genuinely couldn’t fault the service and would highly recommend Chloe and JS Law to anyone buying a home. Thank you!

16 July 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Joey,

Thank you for taking the time to leave your review. We’re delighted to hear that you had a positive experience with JS Law and we will be sure to pass the feedback on to Chloe.

Kind regards,
JS Law

Rated 5 out of 5 stars

Excellent Service from Kelly Hulley at…

Excellent Service from Kelly Hulley at JS Law! We recently completed the sale of our property and our onward move, and I wanted to express how grateful we are for the outstanding support provided by Kelly Hulley at JS Law throughout the entire process.

Thank you, Kelly, for your hard work and patience throughout this whole process (its been a tough few months).

We would not hesitate to recommend both Kelly and JS Law to anyone buying or selling a property

16 July 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with JS Law and we will be sure to pass the feedback on to Kelly.

Kind regards,
JS Law

Rated 1 out of 5 stars

Communication bad. Unable to trust responses anymore

Unfortunately I’ve had to take to writing here as I’m not getting responses to my emails or calls regarding our purchase and sale. We’ve had issues outstanding for over a month and keep being advised it’s resolved to then find out it’s not actually been actioned. Communication is so bad and we made it well known to our estate agent and solicitor that this needed to be completed by mid July due to work and potential of surgery however we’re obviously still waiting and at risk of one of us being out of action when this actually completes. I’ve had to take to gaining updates from our buyers as they’re family members. It started so well too however from the moment enquiries started and delays happened and queries ignored we’ve lost total trust in the responses we’re receiving advising things have been actioned. Considering how expensive conveyancing is we are paying to essentially chase stuff and get information from external parties ourselves

16 July 2026
Unprompted review
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Reply from JS Law

Hi Emily,

Thank you for bringing this to our attention. At JS Law we take all feedback very seriously and would like to investigate this further for you. Trustpilot have contacted you on our behalf to request further details.
Please could you respond to Trustpilot with your full name, address and case-reference number and we can look into this matter for you.

Kind regards,
JS Law

Rated 5 out of 5 stars

I recently used Kelly Hulley for the…

I recently used Kelly Hulley for the conveyancing of my property sale, and I couldn’t be happier with the service I received.

Kelly was clear, polite, and professional throughout the entire process. She kept me informed, explained everything in a way that was easy to understand, and was always responsive to any questions I had. Her efficiency and attention to detail helped make what can often be a stressful process feel straightforward.

I would highly recommend Kelly to anyone looking for a reliable and professional conveyancing solicitor. Thank you for all your hard work!

16 July 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi,

Thank you for reviewing the service and taking the time to leave such a glowing review. It is great to hear and we appreciate you sharing your recommendation with others.

Kind regards,
JS Law

Rated 1 out of 5 stars

Lapse

I would never use this company again and will certainly not recommend them. They made many mistakes which they admitted to, these mistakes caused many problems, a great deal of stress and frustration throughout the chain.

15 July 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi,

Thank you for bringing this to our attention.At JS Law we take all feedback very seriously and would like to investigate this further for you. Trustpilot have contacted you on our behalf to request further details. Please could you respond to Trustpilot with your full name, address and case-reference number and we can look into this matter for you.

Kind regards,
JS Law

Rated 1 out of 5 stars

Extremely slow

Extremely slow. Theyve had all information for 3 months but keep relentlessly coming back with more & more & more queries. Could have asked them in April, but waited until July. Nearly 4 months so far.
Absolute shambles.

15 July 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi,

Thank you for bringing this to our attention. We strive to deliver the best experience possible and are disappointed that you feel that this has not been the case. We would like to investigate the issues that you have raised and Trustpilot have contacted you on our behalf to request further details.
If you could please respond to Trustpilot with your full name, address and case-reference number we will ensure that you are contacted with an update.

Kin dregards,
JS Law

Rated 5 out of 5 stars

I was kept informed throughout

I was kept informed throughout, problems were dealt with quickly in a friendly professional manner. Conveyancing can be a stressful and frustrating experience but Louie always remained calm whilst taking my concerns serioulsy.

15 July 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Pippa,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with JS Law, and we will be sure to pass the feedback on to Louie.

Kind regards,
JS Law

Rated 5 out of 5 stars

I've been using JS Law to procced with…

I've been using JS Law to procced with my property purchase and is been a pleasure to choose them, as all the process was explained in detail to understand (being my first property, I was a bit lost) and quick enough from starting the process to get the keys in my hand (less than 3 months)
I'm highly recommend their services!!!
Thank you JS Law for your support and advice!

3 July 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi,

Thank you for reviewing the service and taking the time to leave your feedback, we really do appreciate it.

Kind regards,
JS Law

Rated 5 out of 5 stars

I cant thank Faizah enough this was a…

I cant thank Faizah enough this was a complicated sale and purchase dealing with 3 different solictors. She was always at the end of the phone when i needed things explaining and listening to my frustration with other parties.

Thank you Faizah for your proffesionalisn and kindness througout

26 June 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Jane,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with JS Law, and we will be sure to pass the feedback on to Faizah.

Kind regards,
JS Law

Rated 5 out of 5 stars

Top class experience

Top class experience. Highly recommended.
The Portal works very well and is very comprehensive and clear.
Never any problem making prompt phone contact.
Every person is easy to talk to with clear language, and acts promptly (except for just one issue of requesting info that had already been provided).
No sense that calls requesting update or clarification are a nuisance.
Very polite, pleasant, helpful service.
Holiday/absence cover is provided and works seamlessly.
Can't think of any negative (apart from small one above).

10 July 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi,

Thank you for reviewing the service and taking the time to leave your feedback. It is great to hear, and we appreciate you sharing your recommendation with others.

Kind regards,
JS Law

Rated 5 out of 5 stars

Alistair and team were great

Alistair and team were great, would highly recommend! Thanks guys

8 July 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi,

Thank you so much for sharing your experience with others, we really do appreciate it.

Kind regards,
JS Law

Rated 5 out of 5 stars

Thank you Irfaan!

Buying a house is one of the most stressful things that you could ever do, Irfaan eased a lot of that stress and made our home buying process smooth and simple. He constantly kept us updated, his communication was great and he always had the time to listen to us and answer our questions. Throughout he process, Irfaan always explained to us what was happening and what we could expect so we was never out of the loop and any bumps in the road were dealt with swiftly. We are grateful to Irfaan for his help!

10 December 2025
Unprompted review
JS Law logo

Reply from JS Law

Hi Eleanor,

Thank you for taking the time to leave your review. We’re delighted to hear that you had a positive experience with JS Law and we will be sure to pass the feedback on to Irfaan.

Kind regards,
JS Law

Rated 5 out of 5 stars

No nonsense service

No nonsense service. Efficient and easy. No issues making contact with Alina who was always able to help with any queries

11 July 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Jamie,

Thank you so much for sharing your experience with others, we really do appreciate it.

Kind regards,
JS Law

Rated 5 out of 5 stars

Overall a good company to deal with

Overall a good company to deal with. Some aspects were a bit daunting but this was not a straightforward sale. Things were held up because this was an lpa sale so a lot of verification of documents needed.

10 July 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi,

Thank you for reviewing the service and taking the time to leave your feedback, we really do appreciate it.

Kind regards,
JS Law

Rated 3 out of 5 stars

Conveyancer changed Mid Process

Unfortunately our conveyancer changed in the middle of the process, and there were things that should have been completed before the handover that weren't. This led to some very frustrating catching up to ensure we could exchange and complete in a timely fashion.

9 July 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Alan,

Thank you for taking the time to leave a review. We strive to deliver the best experience possible and are disappointed that you feel that this has not been the case.
Trustpilot have contacted you on our behalf to request further details. Please could you respond to Trustpilot with your full name, address and case-reference number and we can look into this matter for you.

Kind regards
JS Law

Rated 1 out of 5 stars

About to pull out from my purchase due to this company

I am currently buying a property and it has dragged on and on and on - I put the offer in back in Feb - the property is empty and I have no chain as I sold mine in March and moved out. They have been overly fastidious it seems with details that are not important and as a result I feel so distraught by the process I am considering pulling out - i have sent multiple emails asking them to drop certain enquiries as they are quite frankly petty (this has been checked over by the agents and a lawyer friend) - and certainly NOT a risk to me or the bank.
I do believe I can legally request some points to be dropped if they are not a serious risk to anyone but these emails have so far been ignored. So they may well loose the money from this case as I can't cope any more and might simply withdraw from the whole circus and rent for a year.
Do not use this firm if you are looking to have a smooth journey and move into your new home in less than half a year. The process is not fit for purpose.

8 July 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi,

Thank you for bringing this to our attention.We strive to deliver the best experience possible and are disappointed that you feel that this has not been the case. We would like to investigate the issues that you have raised and Trustpilot have contacted you on our behalf to request further details.
If you could please respond to Trustpilot with your full name, address and case-reference number we will ensure that you are contacted with an update.

Kind regards,
JS Law

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