Top class experience. Highly recommended. The Portal works very well and is very comprehensive and clear. Never any problem making prompt phone contact. Every person is easy to talk to with c... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
An exemplary conveyancing service based on dedication, speed, efficiency, excellent communications and professionalism. JS Law is one of the country’s largest independent property law firms with unparalleled market knowledge delivering residential conveyancing across England and Wales.
Frances Way, Enderby,, LE19 1SH, Leicester, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I can't begin to express how appreciative me and my partner are for the work Faizah has done for us. She was supportive throughout the whole process, answering any and all questions I had. She was proactive when providing us updates and would keep us in the loop.
I have been told the worst part of the process when buying a house is the waiting and feeling like you have no updates. This wasn't the case for us because of Faizah.
Thank you for the support and your work. I couldn't have asked for a better person to help me through the process of buying my first home. X

Reply from JS Law
I cannot recommend Joelle Pasala highly enough for anyone looking for an exceptional conveyancer. Joelle handled the sale of my property with absolute professionalism, efficiency, and care.
Throughout the entire process, Joelle kept me informed every step of the way, explaining everything clearly and responding to my questions promptly.
Joelle consistently went above and beyond to ensure everything progressed seamlessly, always acting in my best interests and making me feel confident that my property sale was in safe hands. Her dedication, knowledge, and friendly approach truly set her apart.
Although there were some teething issues at the beginning of the process with other conveyancers from JS Law, once Joelle was assigned to my case it all went smoothly. Therefore this review is specifically based on Joelle’s outstanding service.
I wholeheartedly recommend Joelle Pasala. Thank you for making the sale of my property such a positive and stress-free experience. It was an absolute pleasure working with you!

Reply from JS Law
We are first time buyers and Ruby has been nothing but amazing all the way through, taking her time to explain everything and making sure we understand every step highly recommended

Reply from JS Law
Excellent communication and fast responses from the case workers highly recommended , reasonable prices

Reply from JS Law
Poor communication, difficult to get in contact with our conveyancer, received multiple automated emails saying we haven’t completed documents when we have sent them multiple times. I had rang 6 times today, left two answerphone messages, emailed and still haven’t received any contact. Estate agents involved are also having difficulty contacting JS Law.

Reply from JS Law
I would like to thank Ruby for all her help and support throughout the process. She was always professional, friendly and very helpful whenever I had any questions. She kept me updated and made everything much easier and less stressful. I really appreciate all her hard work and would definitely recommend her to anyone looking for a helpful and reliable conveyancer. Thank you, Ruby!

Reply from JS Law
Ruby was fantastic! Quick responses, friendly, always gave all information when needed. 10/10

Reply from JS Law
My experience with JS Law was incredibly stressful and inefficient. We spent an entire year trying to progress our property transaction with them, and we never even made it to completion. The transaction was significantly delayed due to complex title and restrictions issues, which were allegedly hampered further by the seller's solicitor. While the ultimate failure to complete was not directly the fault of JS Law, the 12 months spent dealing with them were an absolute nightmare due to how they handled the situation.
Communication was virtually non-existent. Emails went unanswered, and trying to get a progress update over the phone was nearly impossible. The firm relies on a single assigned conveyancer system, meaning if that person is busy or overwhelmed by the complications of the case, everything completely grinds to a halt. Their lack of proactivity and failure to drive the process forward against the other side added immense, unnecessary anxiety to an already difficult situation.
I ended up switching to Juno when we switched to a different property for conveyancing - they seem to have different teams who handled various sections which seemed to move things along a lot smoother ( we complete end of month!! )

Reply from JS Law
We are so grateful for the outstanding work from JS Law and in particular Bryony Gunn in the sale of our house. Highly professional and efficient, with excellent clarity, we would highly recommend on all aspects.

Reply from JS Law
I would like to express my sincere gratitude to my solicitors Saima and Ridda.Buying our first home was an incredibly stressful experience, especially with delays and complications further up the chain, but they were outstanding from beginning to finish.

Reply from JS Law
Alistair made our sale process really easy despite lots of hurdles from the Buyers. This is the second time we have used JS law for a purchase/sale and we would use again.

Reply from JS Law
We are first time buyers and Louie was great all the way through, contactable explained things to us in detail and overall because of him the process of buying our first house had minimal stress. Thank you Louie and JS Law we would definitely Recommend you to others. Thank you again Mr and Mrs Johnson

Reply from JS Law
Truly 1st Class service right from start to end. Proper professional case handling with fast and efficient communication. The transparency in their online portal system is very reassuring. I would like say a special thank you to Bryony Gunn for handling my case so well.

Reply from JS Law
I really love the app as we could keep track of progress at every given time.
Our conveyancer Nicole was really great with great attention to details and responding to our questions.
In addition, she showed commitment to finalize purchase quickly as we were pressed for time for our mortgage offer because a new offer would have costed us more. Most delays were third party (Land Registry, Management company) hence nothing could be done to fast track.
One thing I would love to see improve is better communication when assigned convenyancer is off work.
Overall, JS Law got the job done efficiently.

Reply from JS Law
Amy was absolutely on it. Super efficient, responded immediately to all queries and questions and has been a pleasure to deal with. Thank you so much for all your help in selling my house.

Reply from JS Law
Louie was brilliant. He was always patient, sympathetic and understanding during a very long process. I felt that I could ask him anything and I always got a sympathetic and informative reply. He made the process a lot more bearable and for that I will always be grateful.

Reply from JS Law
Thank you for your help with selling our property. Very efficient and straight forward as we had a short time frame.

Reply from JS Law
Holly was very efficient and loved how the documents were loaded onto Eway

Reply from JS Law
Holly was Excellent she drive me through all the process it all went very smoothly she is a true professional.
Thanks a lot Holly
Mr & Mrs Dar

Reply from JS Law
JS LAW have been absolutely brilliant.
There is always someone there if you need to speak to them and they have a lot of patience.
They went above and beyond as they pushed our sale and purchase through to completion for us.
I cant recommend them more.

Reply from JS Law
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.