JS Law Reviews 

5,908
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 852 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally professional, very polite, and consistently helpful throughout the entire property buying and selling journey. People also deeply appreciate the clear automated notifications, smooth online portals, and prompt communication, which help make the entire experience much less stressful. Some reviewers were not happy with the overall communication, specifically mentioning that emails were completely ignored and phone calls went unanswered for weeks. A few customers felt completely left in the dark and experienced frustrating delays when desperately trying to get progress updates on their property cases.

What people talk about most

Staff

People report positive experiences with staff, praising them for being professional, helpful, and attentive... See more

Service

Users describe positive interactions with service, highlighting efficient handling and helpful communication... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that staff members are helpful,... See more

Response time

Customers consistently note positive experiences with response_time, praising the fast and efficient... See more

User experience

Customers report positive experiences with user experience, highlighting smooth and straightforward digital... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Top class experience. Highly recommended. The Portal works very well and is very comprehensive and clear. Never any problem making prompt phone contact. Every person is easy to talk to with c... See more

Company replied

Rated 5 out of 5 stars

Nicole went above and beyond to get our contract over the line, handling every hiccup swiftly and effectively. At times it felt like there was always one last hurdle, and I had nearly given up. Nico... See more

Company replied

Rated 5 out of 5 stars

Highly recommended. They say moving house is one of the most stressful experiences you encounter... NOT with JS Law!! We sold & found our new home May BH. We exchanged today. Move in end of July... See more

Company replied

Rated 5 out of 5 stars

First class experience from start to finish. My wife and I dealt with Luvjit Kaur who was the consummate professional. Nothing was to much trouble and she was always able to answer any queries that... See more

Company replied


Company details

  1. Conveyancer
  2. Lawyer

Written by the company

An exemplary conveyancing service based on dedication, speed, efficiency, excellent communications and professionalism. JS Law is one of the country’s largest independent property law firms with unparalleled market knowledge delivering residential conveyancing across England and Wales.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(5,908)

829 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank you Faizah!

I can't begin to express how appreciative me and my partner are for the work Faizah has done for us. She was supportive throughout the whole process, answering any and all questions I had. She was proactive when providing us updates and would keep us in the loop.

I have been told the worst part of the process when buying a house is the waiting and feeling like you have no updates. This wasn't the case for us because of Faizah.

Thank you for the support and your work. I couldn't have asked for a better person to help me through the process of buying my first home. X

1 March 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Taylor,

Thank you for taking the time to leave your review. We’re delighted to hear that you had a positive experience with JS Law and we will be sure to pass the feedback on to Faizah.

Kind regards,
JS Law

Rated 5 out of 5 stars

I wholeheartedly recommend Joelle Pasala

I cannot recommend Joelle Pasala highly enough for anyone looking for an exceptional conveyancer. Joelle handled the sale of my property with absolute professionalism, efficiency, and care.

Throughout the entire process, Joelle kept me informed every step of the way, explaining everything clearly and responding to my questions promptly.

Joelle consistently went above and beyond to ensure everything progressed seamlessly, always acting in my best interests and making me feel confident that my property sale was in safe hands. Her dedication, knowledge, and friendly approach truly set her apart.

Although there were some teething issues at the beginning of the process with other conveyancers from JS Law, once Joelle was assigned to my case it all went smoothly. Therefore this review is specifically based on Joelle’s outstanding service.

I wholeheartedly recommend Joelle Pasala. Thank you for making the sale of my property such a positive and stress-free experience. It was an absolute pleasure working with you!

28 July 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with JS Law, and we will be sure to pass the feedback on to your conveyancer.

Kind regards,
DC Law

Rated 5 out of 5 stars

We are first time buyers and Ruby has…

We are first time buyers and Ruby has been nothing but amazing all the way through, taking her time to explain everything and making sure we understand every step highly recommended

28 July 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Bethany,

Thank you for taking the time to leave your review. We’re delighted to hear that you had a positive experience with JS Law and we will be sure to pass the feedback on to Ruby.

Kind regards,
JS Law

Rated 5 out of 5 stars

Excellent communication and professional services

Excellent communication and fast responses from the case workers highly recommended , reasonable prices

28 July 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi,

Thank you for reviewing the service and taking the time to leave your feedback. It is great to hear, and we appreciate you sharing your recommendation with others.

Kind regards,
JS Law

Rated 1 out of 5 stars

Poor communication

Poor communication, difficult to get in contact with our conveyancer, received multiple automated emails saying we haven’t completed documents when we have sent them multiple times. I had rang 6 times today, left two answerphone messages, emailed and still haven’t received any contact. Estate agents involved are also having difficulty contacting JS Law.

27 July 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi,

Thank you for bringing this to our attention. We strive to deliver the best experience possible and are disappointed that you feel that this has not been the case. We would like to investigate the issues that you have raised and Trustpilot have contacted you on our behalf to request further details.
If you could please respond to Trustpilot with your full name, address and case-reference number we will ensure that you are contacted with an update.

Kind regards,
JS Law

Rated 5 out of 5 stars

I would like to thank Ruby for all her…

I would like to thank Ruby for all her help and support throughout the process. She was always professional, friendly and very helpful whenever I had any questions. She kept me updated and made everything much easier and less stressful. I really appreciate all her hard work and would definitely recommend her to anyone looking for a helpful and reliable conveyancer. Thank you, Ruby!

27 July 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with JS Law, and we will be sure to pass the feedback on to Ruby.

Kind regards,
JS Law

Rated 5 out of 5 stars

Ruby was fantastic

Ruby was fantastic! Quick responses, friendly, always gave all information when needed. 10/10

27 July 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Amy,

Thank you for reviewing the service and taking the time to leave your feedback, we really do appreciate it.

Kind regards,
JS Law

Rated 1 out of 5 stars

A year of frustration and poor communication – avoid JS Law

My experience with JS Law was incredibly stressful and inefficient. We spent an entire year trying to progress our property transaction with them, and we never even made it to completion. The transaction was significantly delayed due to complex title and restrictions issues, which were allegedly hampered further by the seller's solicitor. While the ultimate failure to complete was not directly the fault of JS Law, the 12 months spent dealing with them were an absolute nightmare due to how they handled the situation.

Communication was virtually non-existent. Emails went unanswered, and trying to get a progress update over the phone was nearly impossible. The firm relies on a single assigned conveyancer system, meaning if that person is busy or overwhelmed by the complications of the case, everything completely grinds to a halt. Their lack of proactivity and failure to drive the process forward against the other side added immense, unnecessary anxiety to an already difficult situation.

I ended up switching to Juno when we switched to a different property for conveyancing - they seem to have different teams who handled various sections which seemed to move things along a lot smoother ( we complete end of month!! )

1 May 2026
Unprompted review
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Reply from JS Law

Hi Baz,

Thank you for bringing this to our attention. At JS Law we take all feedback very seriously and would like to investigate this further for you. Trustpilot have contacted you on our behalf to request further details.
Please could you respond to Trustpilot with your full name, address and case-reference number and we can look into this matter for you.

Kind regards,
JS Law

Rated 5 out of 5 stars

We are so grateful for the outstanding…

We are so grateful for the outstanding work from JS Law and in particular Bryony Gunn in the sale of our house. Highly professional and efficient, with excellent clarity, we would highly recommend on all aspects.

24 July 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi,

Thank you for reviewing the service and taking the time to leave your feedback. It is great to hear, and we appreciate you sharing your recommendation with others

Kind regards,
JS Law

Rated 4 out of 5 stars

I would like to express my sincere…

I would like to express my sincere gratitude to my solicitors Saima and Ridda.Buying our first home was an incredibly stressful experience, especially with delays and complications further up the chain, but they were outstanding from beginning to finish.

24 July 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi,

Thank you for reviewing the service and taking the time to leave your feedback, we really do appreciate it.

Kind regards,
JS Law

Rated 5 out of 5 stars

Alistair made our sale process easy

Alistair made our sale process really easy despite lots of hurdles from the Buyers. This is the second time we have used JS law for a purchase/sale and we would use again.

24 July 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi,

Thank you so much for sharing your experience with others, we really do appreciate it.

Kind regards,
JS Law

Rated 5 out of 5 stars

We are first time buyers and Louie was…

We are first time buyers and Louie was great all the way through, contactable explained things to us in detail and overall because of him the process of buying our first house had minimal stress. Thank you Louie and JS Law we would definitely Recommend you to others. Thank you again Mr and Mrs Johnson

17 July 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with JS Law, and we will be sure to pass the feedback on to Louie.

Kind regards,
JS Law

Rated 5 out of 5 stars

Truly 1st Class service right from…

Truly 1st Class service right from start to end. Proper professional case handling with fast and efficient communication. The transparency in their online portal system is very reassuring. I would like say a special thank you to Bryony Gunn for handling my case so well.

22 July 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with JS Law, and we will be sure to pass the feedback on to Bryony.

Kind regards,
JS Law

Rated 5 out of 5 stars

Would recommend

I really love the app as we could keep track of progress at every given time.

Our conveyancer Nicole was really great with great attention to details and responding to our questions.

In addition, she showed commitment to finalize purchase quickly as we were pressed for time for our mortgage offer because a new offer would have costed us more. Most delays were third party (Land Registry, Management company) hence nothing could be done to fast track.

One thing I would love to see improve is better communication when assigned convenyancer is off work.
Overall, JS Law got the job done efficiently.

1 June 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi,

Thank you for reviewing the service and taking the time to leave your feedback. It is great to hear, and we appreciate you sharing your recommendation with others.

Kind regards,
JS Law

Rated 5 out of 5 stars

Great service

Amy was absolutely on it. Super efficient, responded immediately to all queries and questions and has been a pleasure to deal with. Thank you so much for all your help in selling my house.

21 July 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Yasmin,

Thank you for reviewing the service and taking the time to leave your feedback, we really do appreciate it.

Kind regards,
JS Law

Rated 5 out of 5 stars

Louie was brilliant

Louie was brilliant. He was always patient, sympathetic and understanding during a very long process. I felt that I could ask him anything and I always got a sympathetic and informative reply. He made the process a lot more bearable and for that I will always be grateful.

21 July 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Mona,

Thank you for reviewing the service and taking the time to leave your feedback, we really do appreciate it.

Kind regards,
JS Law

Rated 5 out of 5 stars

House sale

Thank you for your help with selling our property. Very efficient and straight forward as we had a short time frame.

21 July 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi,

Thank you so much for sharing your experience with others, we really do appreciate it.

Kind regards,
JS Law

Rated 5 out of 5 stars

Holly was Excellent she drive me…

Holly was Excellent she drive me through all the process it all went very smoothly she is a true professional.
Thanks a lot Holly
Mr & Mrs Dar

30 June 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with JS Law, and we will be sure to pass the feedback on to Holly.

Kind regards,
JS Law

Rated 5 out of 5 stars

JS LAW have been absolutely brilliant.

JS LAW have been absolutely brilliant.
There is always someone there if you need to speak to them and they have a lot of patience.
They went above and beyond as they pushed our sale and purchase through to completion for us.
I cant recommend them more.

2 July 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Alina,

Thank you for reviewing the service and taking the time to leave your feedback. It is great to hear, and we appreciate you sharing your recommendation with others.

Kind regards,
JS Law

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