Excellent! First, the air con availability at Joybuy is brilliant especially when everywhere else is out of stock. I have bought these for my whole family. Secondly, delivery was very efficient every... See more
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Delivered within 12 hours of ordering!! Driver courteous and cheerful. Item exactly as described and perfect for my requirements. This item available at number of outlets but almost half price of next... See more
Fantastic service ! After being a little doubtful over ordering from JoyBuy (as I’d never heard of them) a friend recommended them and they had a good experience so thought I’d take a chance. Joy... See more
Bought samsung neo qled QE65QN70F. Next day delivery and cheaper than anywhere else. Will only use Joybuy from now on for my electrical equipment. I was sceptical at first as id never heard of them.... See more
Company details
Written by the company
At Joybuy, we provide joyful shopping built on quality products, speedy and reliable delivery, great prices, and friendly customer service support when you need it. We partner with trusted brands, deliver purchases directly from our UK and EU locations, and use smart systems to get orders to customers quickly. Joybuy is currently available in a test phase across the United Kingdom, Netherlands, Germany, France, Belgium and Luxembourg – preparing for a full UK and European launch. -- Don’t just buy, Joybuy.
Contact info
United Kingdom
- support@joybuy.com
- www.joybuy.co.uk
4.6
Excellent
16K reviews
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Great service.
Very good service; arrived on time, well packaged. All-round very good experience. Will use again.
25 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I paid for all my items
I paid for all my items , then you cancelled them all and I’ve not received a thing !!!!! Very very very disappointing
26 August 2026
Reply from Joybuy
Hi there,
Thank you for reaching out. We understand how frustrating it can be when an order doesn’t go as expected, and we sincerely apologise for the inconvenience caused.
After verification, your order has been canceled, and the amount should be refunded to your original payment account within 3‑5 business days. We have also added a coupon to your Joybuy account as a gesture of goodwill.
Should you have any further questions, please do not hesitate to contact us at support@joybuy.com.
Sincerely,
Claire
Joybuy Support Team 🌟
A great shopping experience
A great shopping experience. Good payment options excellent price and delivered quickly.
25 August 2026
Impressed
Very happy with my order. Arrived next day after ordering which was much quicker than I expected! Price cheaper than other sites. Product was well packaged and arrived in perfect condition. Would definitely recommend.
25 August 2026
Great service and great prices
25 August 2026
Quick and easy to order and arrived on…
Quick and easy to order and arrived on time would recommend
25 August 2026
Ordered what i thought was on photo
Ordered what i thought was on photo . Quick delivery but wrong item sent out tried to contact them aftersales no joy.. item is average make. Kids have played on it but dont look as good compared to what i bought from smyths toystore.
1 August 2026
Reply from Joybuy
Hi there,
Thank you for letting us know about this. We understand how disappointing it can be to receive an item that doesn’t match the description, and we truly appreciate you taking the time to share your experience.
You can submit an after-sales request through the Joybuy app — including photos of the item will help us review your case more quickly.
We’re here to help and will act promptly once we hear from you. Thank you for your patience and for giving us the chance to make things right.
Warm regards,
Claire
Joybuy Support Team 🌟
First purchase and one of the items I…
First purchase and one of the items I messed up with. Went to return it and was refunded without a return being needed. My mistake, but they took it on the chin. Fair play, and have secured my loyalty!
25 August 2026
Terrible customer service, Frequent order issues
They have terrible customer service on top of frequent technical issues on their app. I placed order today and got two order placed confirmation emails 8 minutes apart. I used their call back service, a lady called Giulia called me back, she was very curt and rude. She didn't answer my questions, she hung up on me intentionally while I was speaking to her. The issue didn't get solved.
28 August 2026
Unprompted review
Reply from Joybuy
Dear valued customer,
Thank you for taking the time to share your detailed feedback with us. We are truly sorry to hear about the frustration and inconvenience you experienced with your order — this is certainly not the level of service we aim to provide.
After reviewing your case, we were unfortunately unable to locate your order based on the information provided. To help us investigate and address your situation properly, we kindly invite you to contact us directly at support@joybuy.com with your order details.
We understand how frustrating it must have been to follow up so many times before reaching a resolution. We're sorry our communication fell short, and we're taking your experience seriously to improve how we listen and respond. We truly hope you’ll give us another chance to show you the kind of service you deserve.
Thank you again for your honest feedback — it helps us grow and improve.
Sincerely,
Claire
Joybuy Support Team 🌟
The first order was delivered the next…
The first order was delivered the next day. When I ordered the second order, it took 2 -3 days to receive it.
25 August 2026
Reply from Joybuy
Hi there,
Thank you for your feedback. Our records show that your order was delivered within the scheduled timeframe.
If you require further assistance, please let us know by contacting us at support@joybuy.com.
We have shared your feedback with our delivery partners and will continue to communicate closely with them to improve tracking accuracy and service reliability.
We truly appreciate your patience and understanding as we work to resolve this for you.
Warm regards,
Claire
Joybuy Support Team 🌟
Very good comunication and handling
25 August 2026
As Expected
Everything was as expected, just that my washing machine wash dented on one of the stands but didn't want to go through the hustle of returning.
25 August 2026
Very quick delivery and parcels are…
Very quick delivery and parcels are delivered at the beginning of delivery time slot. And great the customer services ie receiving notification each step of my purchase before and after sell service.
25 August 2026
Excellent delivery by two very…
Excellent delivery by two very professional delivery guys. ordering was easy and could pick delivery date to suit my needs.
25 August 2026
First ever purchase for joybuy 3 cat…
First ever purchase from joybuy 3 cat litter trays delivery was prompt the very next day. There was a problem with 2 of the cat tray rims they were broken.spoke with customer services the very same day,they promptly sorted out the minor problem ,by sending 2 new trays the very next day.thats what I call great service.
25 August 2026
Quick delivery and a seamless order
Quick delivery and a seamless order.
They have things I normally can't get my hands on.
Had never heard of them and will continue to use 👌
24 August 2026
Timings pride,and customer service from…
Timings pride,and customer service from the delivery drivers absolutely first class gelp for a disabled person thankyou would recommend to everyone.
25 August 2026
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