I have been postponing to created an Album since 2 years. I found it very difficult to organize photos. But Journi is exactly what I was looking for !! It does all the organizing according to your cri... See more
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We just received our holiday photo book and we are impressed!!! The quality of the book itself is better than we expected. The book and printing quality very good and the colour management of the phot... See more
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So thrilled with the photo book of our trip to Peru. Journi Print made it so easy, the AI assistant took the pictures in order of date and organized it perfectly. Loved the ability to be able to add t... See more
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My order appears to be lost in transit somewhere. I have been requesting follow ups and having tickets created for over 2 weeks. Minimal help and response. Now the books I ordered as gifts will not ar... See more
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Company details
Written by the company
With Journi photo printing has never been quicker or easier. Designing beautiful photo books or personalized photo calendars is now as easy as taking the photos themselves. Treasure all your special moments in something you can hold in your hand and turn to forever!
Journi Customer Happiness Team
Written by the company
- Contact Us
- Tell us what's on your heart. If you have any problems, we always give our best to help you. Helpcenter - http://journiapp.com/faq Email - support@journiapp.com Facebook - http://facebook.com/journiapp https://www.journiapp.com/contact
Contact info
Goldschlagstraße 172/4/2/2+3, 1140, Wien, Austria
- +43720883638
- support@journiapp.com
- www.journiapp.com
4.5
Excellent
38K reviews
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Reply from Journi Print
Hello, thank you so much for your great feedback! It means a lot to us that you took the time to share your experience.
Feel free to send us an email at support@journiapp.com with your Journi email address and a screenshot of your review.
We’d love to thank you with a small gift! 🎁
Easy to do Photobook
The process was fairly easy. All my photos were arranged in chronological order which made it simple to organize the photobook. I liked that I was able to change the layout of the pages, add text and I liked the maps too. I found it a little cumbersome trying to upload photos at a later stage but that might just be my technical inexperience. It was great that your project is saved and you can come back to it at a later stage. Fantastic turnaround time from creating to delivery - it was all done within a week! Great quality book. I love the hard cover and the thickness of the pages. Will definitely be using Journi again!
14 July 2026
Reply from Journi Print
Hello, thank you so much for your great feedback! It means a lot to us that you took the time to share your experience.
Feel free to send us an email at support@journiapp.com with your Journi email address and a screenshot of your review.
We’d love to thank you with a small gift! 🎁
Great quality but lacking ability to modify picture sizes and fonts
We have used Journi for 3 books in the past but now find that there is a couple of features lacking. Firstly, being unable to change the font size of lettering means that we have to use 'titles' instead of 'text' as the text is too small. This leads us to the next problem, using titles means that quite a lot of space is used on each page and there is a lot of wasted space that cannot be fixed by using a different layout. On the other hand, the quality is exceptional.
20 July 2026
Reply from Journi Print
Hello,
thank you for taking the time to share feedback with us.
We truly appreciate you choosing Journi for your previous photo books, and we're happy to hear that you were impressed with the quality of the final result.
We're sorry to hear that some aspects of the creation process, especially the text options and layout flexibility, did not meet your expectations.
Your feedback is very valuable and helps us understand where we can improve the experience for our customers. Thank you again for your continued support, and f you have any questions or need assistance with your order, please feel free to contact us at support@journiapp.com. Our team will be happy to help.
Easy to navigate sight
17 July 2026
Reply from Journi Print
Hello, thank you so much for your great feedback! It means a lot to us that you took the time to share your experience.
Feel free to send us an email at support@journiapp.com with your Journi email address and a screenshot of your review.
We’d love to thank you with a small gift! 🎁
It was very easy to upload photos
It was very easy to upload photos. Additionally, the site made it easy to arrange photos and to add titles and different backdrops. Glad I found the app.
13 July 2026
Reply from Journi Print
Hello, thank you so much for your great feedback! It means a lot to us that you took the time to share your experience.
Feel free to send us an email at support@journiapp.com with your Journi email address and a screenshot of your review.
We’d love to thank you with a small gift! 🎁
Great way to save memories!
Was great to have photos placed in order and was fairly easy to use. There doesn't seem to be much space to add more detailed information without taking up a whole page. Couldn't figure that part out.
19 July 2026
Reply from Journi Print
Hello, thank you so much for your great feedback! It means a lot to us that you took the time to share your experience.
Feel free to send us an email at support@journiapp.com with your Journi email address and a screenshot of your review.
We’d love to thank you with a small gift! 🎁
Love the quality.
16 July 2026
Reply from Journi Print
Hello, thank you so much for your great feedback! It means a lot to us that you took the time to share your experience.
Feel free to send us an email at support@journiapp.com with your Journi email address and a screenshot of your review.
We’d love to thank you with a small gift! 🎁
Very easy to use, I’m not savvy with computers
I’m someone that is not computer savvy. A Journi book was easy ( very easy) to compile my pictures, edit, change pictures around, add new pictures and pause my book when I felt I’d done enough for one evening. I especially liked the “ pins” on the maps and the ability to inset date and weather. One difficulty I had was moving one days of pictures to a page before. I wanted exact chronology of my vacation. My books arrived 3 days ahead of schedule. I wished the title would have been centered above the graphics (my cover was perfect for my Poland vacation). I also missed the window for using my 30% off coupon. I guess I could have waited for another coupon event, but I’m anxious to share my book with others interested in going to Poland. I will use Journi again.
11 July 2026
Reply from Journi Print
Hello, thank you so much for your great feedback! It means a lot to us that you took the time to share your experience. If you have any questions, feel free to contact our customer service team at any time; we’ll be happy to help you! Feel free to send us an email at support@journiapp.com with your Journi email address and a screenshot of your review. We’d love to thank you with a small gift! 🎁
No more until I get my book
19 July 2026
Reply from Journi Print
Hi Melissa, we will be waiting for your review once you get your book between July 23 and 28.
If you’d like, feel free to send us an email at support@journiapp.com with your Journi email address and a screenshot of your review.
As a small thank you, we’ve prepared a little gift for you! 🎁
Absolutely love this because being able…
Absolutely love this because being able to customize and specifically make these books is amazing. I take an annual birthday trip alone every year and I’m just starting to use your service services so this will be my first book and I will return every year as long as it It looks amazing
19 July 2026
Reply from Journi Print
Hello, thank you so much for your wonderful review, we truly appreciate the time you took to share your experience!
If you’d like, feel free to send us an email at support@journiapp.com with your Journi email address and a screenshot of your review.
As a small thank you, we’ve prepared a little gift for you! 🎁
It was the 1st time on journi!
It was the 1st time on journi!
Everything was ok, until going to album basket!
Something was stuck on Friday...
Today was really easy! (Next time it would be nicer to warn clients )
And by the way, using MBWAY would much confortable.
Thanks
19 July 2026
Reply from Journi Print
Hi Maria, can you please share with us what was stuck on Friday? We can confirm that your order was placed on July 19, and as a small apology, I am sending 5 € in Journi credits.
Reply from Journi Print
Hello, thank you so much for your wonderful review, we truly appreciate the time you took to share your experience!
If you’d like, feel free to send us an email at support@journiapp.com with your Journi email address and a screenshot of your review.
As a small thank you, we’ve prepared a little gift for you! 🎁
Great value for money
Great value for money! My memories captured in a beautiful book that I can look at whenever I want and the quality is beautiful! Thanks
21 March 2026
Reply from Journi Print
Hello, thank you so much for your wonderful review, we truly appreciate the time you took to share your experience!
If you’d like, feel free to send us an email at support@journiapp.com with your Journi email address and a screenshot of your review.
As a small thank you, we’ve prepared a little gift for you! 🎁
A PLEASURE CREATING MY BOOK
I had been trying to make a photobook of my latest trip with another company and I was finding it very difficult & limiting. I found your method of loading the photos easy and the choices of how to display the pages enjoyable. I am looking forward to receiving my finished book.
19 July 2026
Reply from Journi Print
Hello, thank you so much for your great feedback! It means a lot to us that you took the time to share your experience.
Feel free to send us an email at support@journiapp.com with your Journi email address and a screenshot of your review.
We’d love to thank you with a small gift! 🎁
It was important to us that we had…
It was important to us that we had locally printed, high reproduction quality, with scope to add our personal touches to the journal. It wasn't seconds to put together - but the work I spent for two large books (even though quite expensive even with a discount) was worth it when the product arrived. Not disappointed. It is great quality, not a long wait and very impressive book. Will use again.
9 July 2026
Reply from Journi Print
Hello Kirsten, thank you so much for your great feedback! It means a lot to us that you took the time to share your experience.
Feel free to send us an email at support@journiapp.com with your Journi email address and a screenshot of your review.
We’d love to thank you with a small gift! 🎁
I'm very pleased with the books that I…
I'm very pleased with the books that I have created through the website. Thanks a lot
16 July 2026
Reply from Journi Print
Hello, thank you so much for your wonderful review, we truly appreciate the time you took to share your experience!
If you’d like, feel free to send us an email at support@journiapp.com with your Journi email address and a screenshot of your review.
As a small thank you, we’ve prepared a little gift for you! 🎁
It was easy to use.
18 July 2026
Reply from Journi Print
Hello, thank you so much for your great feedback! It means a lot to us that you took the time to share your experience.
Feel free to send us an email at support@journiapp.com with your Journi email address and a screenshot of your review.
We’d love to thank you with a small gift! 🎁
Easy to select photos
Easy to select photos, quick delivery. Album it’s beautiful..thank you!!
12 July 2026
Reply from Journi Print
Hello, thank you so much for your wonderful review, we truly appreciate the time you took to share your experience!
If you’d like, feel free to send us an email at support@journiapp.com with your Journi email address and a screenshot of your review.
As a small thank you, we’ve prepared a little gift for you! 🎁
I have worked with Journi Print for a…
I have worked with Journi Print for a few years now and I am very disappointed that there is no one to speak to. You have to do everything through email and it’s obviously overseas. I really question if I will continue to use you guys. I make a book every year of all our travel and this time piecing it together was a nightmare.
15 July 2026
Reply from Journi Print
Hi Lore, we are sorry for the late response. Our agent Sophie sent you 40% discount, as you required. We sincerely apologize for any trouble or inconvenience this may have caused.
Reply from Journi Print
Hello, thank you so much for your wonderful review, we truly appreciate the time you took to share your experience!
If you’d like, feel free to send us an email at support@journiapp.com with your Journi email address and a screenshot of your review.
As a small thank you, we’ve prepared a little gift for you! 🎁
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