We went Joules at Trentham Gardens on Friday 3rd April, the assistants Liz and Elsa could not have been more helpful, they were polite, courteous, professional and both had a lovely happy dispositio... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I would like to thank Renee, Stacy and Tasha for all their help today when I stupidly put the wrong address on my order yesterday. They couldn't have been kinder or more efficient. Although I buy fr... See more
Company replied
My parcel was delivered to the wrong address, contacted Joules and Evri and between managed to resolve the problem. My parcel was re-delivered, new coat is fabulous, always love Joules coats especia... See more
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I want to say a massive thank you to Michael Almond and staff at Disbury Road branch in Heaton Mersey Stockport. He gave invaluable support throughout a very prolonged and stressful purchase. He was... See more
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Company details
Written by the company
Joules is a British, premium lifestyle brand. The Company designs and sells Joules branded clothing, footwear, accessories and homeware and operates a multi-channel proposition which encompasses retail (stores and e-commerce), wholesale and other smaller channels such as country shows and events and licensing. Joules was founded in 1989 by Tom Joule, who identified a gap in the market for colourful country clothing. The company currently* has 100 stores in the UK and ROI, alongside an established e-commerce platform and a fast growing international presence. Joules is also a top selling wholesale brand in major UK retailers such as John Lewis and Next Label and, in 2015, won “Fashion Retail Business of the Year” in the £30-£100m turnover category at the Drapers Awards.
Contact info
Market Harborough, United States
- 0333 777 4560
- Enquiries@mailto.joules.com
- www.joules.com
4.6
Excellent
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was brought a Christmas gift
I was brought a Christmas gift, which was purchased in November, but given to me in December. I didn't know there was a short time to return it as it didn't fit me, but being as I dont live near the store it took me a while to be able to get there, a week over the date. The store refused to help ,and the customer services were absolutely disgusting. Now I'm left with an item I can't use ,and no matter who I spoke to emailed called, nobody would do a thing
17 January 2026
Unprompted review
Reply from Joules
Hi Debbie,
Thank you for taking the time to leave a review. We are very sorry to hear about your experience and understand how frustrating this must have been, especially with a Christmas gift that did not fit.
To help us look into this for further you, we've reached out to you to ask for more information - we’ll be happy to help once we receive your reply.
The Joules Team.
Exceptional service
Exceptional service. I ordered a coat quite late last night and it was delivered today. I’m pleased I managed to get it as it was sold out. Really good quality and stylish coat. Thank you. I must say though. Your sizing is way off. I’m a 12. 16 fitted. Probably why you’ve had so many returns. Turns out to be a good thing or I wouldn’t have got my coat.
16 January 2026
Unprompted review
Reply from Joules
Hello,
Thank you so much for your kind words! We’re thrilled to hear that your coat arrived quickly and that you love the quality and style. We really appreciate you choosing Joules.
The Joules Team
Great help from Jody from The Joules…
Great help from Jody from The Joules Team. She guided me through the difficult proces of ordering from Denmark
15 January 2026
Unprompted review
Reply from Joules
Hi Rie,
Thank you for sharing your experience! We’re delighted to hear that Jody from The Joules Team was able to help you with your query. We’ll be sure to pass on your kind words.
The Joules Team.
Late delivery of an order
I called Joules to chase up an overdue delivery of an order. I got through to Jody, who was very pleasant and apologetic for the order being late. She refunded the delivery costs and put through a new order for me, for the same item. I cannot fault her customer service, all carried out in a friendly and courteous manner .
7 January 2026
Unprompted review
Reply from Joules
Hi Polly,
Thank you so much for taking the time to share your experience. We’re really pleased to hear that Jody was able to help resolve the issue for you and that her friendly and courteous service made a difference. We’ll be sure to pass on your kind feedback to her.
The Joules Team
Excellent customer service
Excellent customer service with sorting a lost delivery and replacing it for me to ensure I still receive my order. Particularly Jody and Lola who both dealt with my enquiries today so thank you to both of them for your help.
9 January 2026
Unprompted review
Reply from Joules
Hi Cathryn,
Thank you for your kind words. We’re delighted to hear that Jody and Lola were able to assist and ensure your order reached you. We’ll be sure to pass on your thanks to them.
The Joules Team
Excellent Customer Service
I had to phone Joules today with a query regarding my delivery. I rang the number, got straight through and within no time I was talking to Jody who was courteous and efficient, solving my problem within a few minutes. It made such a pleasant change from the poor service so often received nowadays. A big ‘Thank You’ to Jody.
8 January 2026
Unprompted review
Reply from Joules
Hi Maisie,
Thank you so much for your kind words! We're thrilled to hear that Jody was able to assist you quickly and efficiently. We always aim to provide excellent customer service, and it's great to know we hit the mark for you. We’ll be sure to pass along your thanks to Jody!
The Joules Team
Jody could not have been more helpful
7 January 2026
Unprompted review
Reply from Joules
Hi Vickie,
Thank you so much for your kind words! We're thrilled to hear that Jody was able to assist you so well. We'll be sure to pass along your feedback to her, it's always wonderful to know when our team members have made a positive impact.
The Joules Team
Order cancellation
I wanted to cancel an order and couldn't do it online but Jody kindly dealt with it for me through the chat link. She was fast and efficient and I appreciate her help in this.
7 January 2026
Unprompted review
Reply from Joules
Hi Veronica,
Thank you so much for sharing your experience! We're really glad to hear that Jody was able to assist you in cancelling your order quickly and efficiently. We understand how important it is to resolve these things promptly, and we're so happy she could help. We’ll make sure to pass along your kind words to her.
The Joules Team
Spoke to Samantha and her colleague…
Spoke to Samantha and her colleague Adam both provided with excellent customer service , compassion and understanding. Truly great job Joules please keep it up!
6 January 2026
Unprompted review
Reply from Joules
Hi
Thank you so much for taking the time to leave this lovely review.
We’re really pleased to hear that Samantha and Adam was able to provide you an excellent customer service with compassion and undertanding. . We will pass on your thanks to Adam and Samantha
The Joules Team.
Very disappointing customer experience…
Very disappointing customer experience and support with Joules. Very surprised that this once amazing brand does not put their customers first. Such a shame!!
I look forward to receiving your email/message.
Email received - pointless reaching out unless there is a solution. Your message trying to resolve is clearly just so others can see it and think you are being helpful. Your team are not and for the Joules brand that is less than ideal. I hope your customer service and experience team get some training before you wonder why you sustain customer losses!
2 January 2026
Unprompted review
Reply from Joules
Hi Nick
Thank you for your feedback, and we’re very sorry for the experience you’ve had. This isn’t the level of service we aim to provide.
To help us look into this for further you, we've reached out to you to ask for more information - we’ll be happy to help once we receive your reply.
The Joules Team
I had a query and spoke to Jody at…
I had a query and spoke to Jody at Joules. Her kindness, knowledge and support was something exceptional!
Thank you so very very much and it speaks volumes that not only is Joules an incredible company and I love their products so much but to have such after care is wonderful. Thank you so much xx
2 January 2026
Unprompted review
Reply from Joules
Hi Amanda
Thank you so much for taking the time to leave this lovely review.
We’re really pleased to hear that Jody was able to provide you exceptional support and knowledge and was able to resolve your query. We will pass on your thanks to her.
The Joules Team.
Absolutely Fabulous Customer Service!
Every aspect of dealing with Joules is hassle-free; from the speedy delivery service and straightforward returns system, to the refreshingly helpful customer service staff - and especially Jody!
And on top of all that, the quality and value of Joules products are second to none.
What's not to like? :)
2 January 2026
Unprompted review
Reply from Joules
Hi Julie
Thank you so much for taking the time to leave this lovely review.
We’re really pleased to hear that Jody was able to deal with your query in a speedy and hassel free way. , she’ll be delighted to know she made a difference.
The Joules Team.
I emailed Joules today (NY Day) not…
I emailed Joules today (NY Day) not expecting a response but Carl called me a little later and sorted out the query. Amazing customer service. T
1 January 2026
Unprompted review
Reply from Joules
Hi Angela
Thank you so much for taking the time to leave this lovely review.
We’re really pleased to hear that Carl called you and resolved your query,
We’ll be sure to pass on your kind words to him, he will be delighted to know he made a difference.
The Joules Team.
Very good customer service
Very good customer service. Was helped by Jody to solve an issue. Many thanks!
1 January 2026
Unprompted review
Reply from Joules
Hi EAM
Thank you so much for taking the time to leave this lovely review.
We’re really pleased to hear that Jody was able to solve your issue. We’ll be sure to pass on your kind words to her, she’ll be delighted to know she made a difference.
The Joules Team.
Naomi was super helpful when things were feeling chaotic
Naomi was super helpful with my query, made everything really clear and double checked the specific store details for me too! Gave me peace of mind when I was panicking just before Christmas when everything was busy and chaotic, so I’m very grateful!
21 December 2025
Unprompted review
Reply from Joules
Hi Juanita,
Thank you so much for taking the time to leave this lovely review.
We’re really pleased to hear that Naomi was able to support you and give you peace of mind during such a busy time of year. We’ll be sure to pass on your kind words to her, she’ll be delighted to know she made a difference.
The Joules Team.
Reply from Joules
Hi Agnes,
Thank you for taking the time to leave a review.
We’re delighted to hear that Carl provided first-class service while helping with your order amendment. I’ll be sure to pass on your kind feedback to him. Thanks again for choosing Joules, we hope to welcome you back soon!
The Joules Team.
Incredible Customer Services
I am bowled over with the incredible response I received from the Joules team including Jody and Angela. Nothing was too much trouble! Swift and professional responses including follow ups, calling as well as e-mailing, they were polite, friendly and intent on solving my queries. I can't recommend them more highly!
22 December 2025
Unprompted review
Reply from Joules
Hi Linda,
Thank you so much for taking the time to share such a great review.
We’re absolutely delighted to hear about your experience with Jody, Angela, and the wider Joules team. Providing friendly, responsive, and thorough support is something we truly pride ourselves on, so it’s fantastic to know this came across.
Your kind recommendation really means a lot to us, and we’ll be sure to pass on your feedback to the team.
The Joules Team.
Phoned joules about a coat for a…
Phoned joules about a coat for a Christmas present it had been out of stock at the time.excellent service problem resolved in a few minutes by Jada who refunded my delivery charge and reordered the coat to be delivered Monday.great service.
20 December 2025
Unprompted review
Reply from Joules
Hi Stuart
Thank you for the lovely review!!
We are so happy that Jada was able to provide you an excellent service and resolved your query so quickly. We will pass on your thanks to her.
The Joules Team
When I had an issue and rang customer…
When I had an issue and rang customer service Jody was amazing and helped me with my query.
27 November 2025
Unprompted review
Reply from Joules
Hi Josh
Thank you so much for leaving a lovely review!!
We are so happy that Jody was able to help you with you query, we will pass your thanks to Jody.
The Joules Team
Order mix up
I had ordered a Joules jacket (because the store didn't stock the colour I wanted) and I requested to have it delivered to my local Next store. I didn't receive any notification that my order had arrived so I phoned Joules the following day and spoke to a lady called Jody and she found out that there had been a typo when the order was placed in store. She was very helpful and assured me that it had been delivered to my local store and was ready to be collected.
19 December 2025
Unprompted review
Reply from Joules
Hi Maureen
Thank you for leave a great review!!
We’re glad Jody was able to quickly look into the issue, identify the typo, and confirm that your jacket was safely delivered and ready for collection. We’ll be sure to pass on your kind words to her.
The Joules Team
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