I want to say a massive thank you to Michael Almond and staff at Disbury Road branch in Heaton Mersey Stockport. He gave invaluable support throughout a very prolonged and stressful purchase. He was... See more
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Review summary
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Reviews shaping this summary
We went Joules at Trentham Gardens on Friday 3rd April, the assistants Liz and Elsa could not have been more helpful, they were polite, courteous, professional and both had a lovely happy dispositio... See more
Company replied
My parcel was delivered to the wrong address, contacted Joules and Evri and between managed to resolve the problem. My parcel was re-delivered, new coat is fabulous, always love Joules coats especia... See more
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I would like to thank Renee, Stacy and Tasha for all their help today when I stupidly put the wrong address on my order yesterday. They couldn't have been kinder or more efficient. Although I buy fr... See more
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Company details
Written by the company
Joules is a British, premium lifestyle brand. The Company designs and sells Joules branded clothing, footwear, accessories and homeware and operates a multi-channel proposition which encompasses retail (stores and e-commerce), wholesale and other smaller channels such as country shows and events and licensing. Joules was founded in 1989 by Tom Joule, who identified a gap in the market for colourful country clothing. The company currently* has 100 stores in the UK and ROI, alongside an established e-commerce platform and a fast growing international presence. Joules is also a top selling wholesale brand in major UK retailers such as John Lewis and Next Label and, in 2015, won “Fashion Retail Business of the Year” in the £30-£100m turnover category at the Drapers Awards.
Contact info
Market Harborough, United States
- 0333 777 4560
- Enquiries@mailto.joules.com
- www.joules.com
4.6
Excellent
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Ask Jody! - great support
Great support 😊 Jody was very helpful, sorted out queried and explained things well. Most appreciated and thank you Jody 😊👏👏
5 February 2026
Unprompted review
Reply from Joules
Hi JKS
Thank you so much for your lovely review! We’re thrilled to hear that Jody was able to help and explain everything clearly. We’ll be sure to pass on your kind words, she’ll be delighted.
The Joules Team
I had a faulty coat and Jody instantly…
I had a faulty coat and Jody instantly sorted it out by sending me a new one out and arranging the return of the other
5 February 2026
Unprompted review
Reply from Joules
Hi Linda
Thank you for your review. We’re sorry to hear about the faulty coat, but we’re really pleased that Jody was able to resolve it quickly by arranging a replacement and return. We’ll be sure to pass on your thanks to her.
The Joules Team
Michelle sorted out my query
Michelle sorted out my query
Thank you
4 February 2026
Unprompted review
Reply from Joules
Hi Damian
Thank you for your review. We’re pleased to hear that Michelle was able to sort out your query, and we’ll be sure to pass on your thanks to her. We really appreciate you taking the time to share your feedback!
The Joules Team
Love shopping with Joules
Love shopping with Joules. Always an easy to use website. Today I had to call customer services. What a joy it was. I lovely lady Michelle handled my question. Helpful, efficient, friendly this lady is a great asset to Joules her customer service was excellent.
5 February 2026
Unprompted review
Reply from Joules
Hi Deborah
Thank you so much for your lovely review!
We’re delighted to hear you enjoy shopping with us and that our website is easy to use. It’s especially great to know that Michelle provided such helpful, efficient, and friendly service she really is a fantastic asset to the team. We’ll be sure to share your kind words with her.
The Joules Team
My parcel didn't arrive so I called Joules
I was told that my parcel had arrived at the local Parcel Shop in the High St. Post Office. Despite a 20 minute search the PO clerk couldn't find it. I rang Joules and Jody handled my call with politeness, understanding and efficiency. After a few minutes all was sorted to my satisfaction. Amazing service. TVM Jody!
4 February 2026
Unprompted review
Reply from Joules
Hi Tony
Thank you for taking the time to share your experience. We’re sorry for the confusion at the Parcel Shop, but we’re so pleased to hear that Jody was able to resolve everything quickly and efficiently for you. We’ll be sure to pass on your kind words to her.
The Joules Team
Jody was very helpful
Jody was very helpful. A technical glitch lost my order and she re-ordered what she could that was in Stock. Very friendly. Thank you
4 February 2026
Unprompted review
Reply from Joules
Hi Jemma
Thank you so much for your kind review! We’re really sorry about the technical glitch and the inconvenience it caused, but we’re glad Jody was able to help get things sorted and reorder what was available. We’ll be sure to pass along your lovely feedback to her.
The Joules Team
I had a problem with a code
I had a problem with a code and contacted them over the live chat functionality. Lola could not have been more helpful & resolved the issue quickly. In a time where the customer always has a choice outstanding customer service makes that choice easy! Thank you
1 February 2026
Unprompted review
Reply from Joules
Hi Julie,
Thank you so much for your wonderful feedback! We’re delighted to hear that Lola was able to help and resolve your issue quickly. Providing great service is very important to us, and we’ll be sure to pass your kind words on to her.
The Joules Team.
Very helpful customer service
Very helpful customer service. Chat function is very responsive - Lola was excellent
3 February 2026
Unprompted review
Reply from Joules
Hi Josh,
Thank you so much for your lovely feedback! We’re really pleased to hear you had a great experience with our chat service, and we’ll be sure to pass your kind words on to Lola, she’ll be delighted. Thanks again for taking the time to leave a review.
The Joules Team.
Poor Quality
Ordered some Oakfield Chocolate Leopard Ankle Wellies and after the first use, the sole detached from the wellie completely!
Considering the price you pay for items from Joules, you’d expect better quality
28 January 2026
Unprompted review
Reply from Joules
Hi Maisie,
We’re really sorry to hear this and appreciate you letting us know. This isn’t the quality we’d expect from our wellies, especially after just one wear. We’ll be reaching out to you directly to discuss your experience in detail.
The Joules Team.
do not shop at joules
Quite simply do not shop at joules. I bought a top in a joules concession. Wire once, washed as per instructions, and the colour has faded a lot, and extra on every crease.
I rang joules online number and was told they only deal with online purchases and to return it to my nearest shop. Where I bought it from was 250 miles away and my nearest shop is 40 miles.
Do I took it to the shop in Keswick. Immediately I could tell they did not want to deal with it . The assistant handles the item as though it was unclean. Them told me it was something I had done. Then told me I had to return it from where I had purchased it.
I then found out that all joules shops are franchises so clearly this woman did not want to give me money out of her takings when I had given it to another franchise. So let’s take Keswick as an example- a busy, busy tourist town. If you buy from there you have to return an item, if it is faulty to them- so basically do not buy from Keswick joules- are you going to return there from afar? Then to be met by awful customer service.
31 January 2026
Unprompted review
Reply from Joules
Hi Gill,
Thank you for taking the time to share your experience, we’re really sorry to read this. What you’ve described is not the level of quality or service we expect for our customers.
We’ll be reaching out to you directly to discuss your experience in detail.
The Joules Team.
Lauren was very helpful and quickly…
Lauren was very helpful and quickly resolved my query - thank you!
29 January 2026
Unprompted review
Reply from Joules
Hi Martin and Abi,
Thanks for your great review! It’s wonderful to hear Lauren provided such helpful and speedy service, we’ll make sure she knows you appreciated it.
The Joules Team.
Good customer service
Always good support. Very patient, kind and supportive. I’m a happy customer. Thanks
28 January 2026
Unprompted review
Reply from Joules
Hi
Thank you so much for your kind words! We’re thrilled to hear you had a positive experience and appreciate your support. It means a lot to us that you feel happy as our customer.
The Joules Team
Brilliant Customer Service
Ordered a lovely jacket on a Tuesday night and delivered to store the following day! I had a query about my order so phone the customer service line and spoke to the very lovely Omolola. She promised me that my parcel was going to arrive on time and true to her word it did. Omolola said that she would personally track it for me and when it arrived she rang me to tell me it was in store ready to be collected, even before I had recieved the email. Fab customer service.
27 January 2026
Unprompted review
Reply from Joules
Hi Heidi
Thank you so much for taking the time to share this lovely review! We’re thrilled to hear that you’re happy with your jacket and that it arrived so quickly. It’s especially great to know that Omolola was able to help, keep you updated, and go the extra mile to personally track your order. We’ll be sure to pass on your kind words to her.
Then Joules Team
Problem with a Harbour cardigan which…
Problem with a Harbour cardigan which arrived with no spare button, not what you expect from a premium product. Contacted Joules chat and was assured this would be investigated and an email would be sent, nothing was received so I telephone and spoke to Jody who is part of customer service, she has arranged a partial refund of £5 for the inconvenience and is trying to source a spare button. I shouldn't have had to contact Joules twice but at least Jody took my concern/complaint seriously and tried to find a solution for me.
26 January 2026
Unprompted review
Reply from Joules
Hello,
Thank you for sharing your experience.
We’re very sorry that your Harbour cardigan arrived without a spare button and that it took multiple contacts to get the issue addressed – this is not the standard we aim to provide.
We’re glad to hear that Jody was able to take your concern seriously, arrange a partial refund, and assist in sourcing a replacement button. Your feedback is really valuable and will help us improve our service.
The Joules Team.
Had issues with delivery but customer…
Had issues with delivery but customer service on live chat is immaculate which is rare! Thanks Michelle & Alesha
26 January 2026
Unprompted review
Reply from Joules
Hello,
Thank you for your feedback! We’re sorry to hear there were issues with your delivery, but we’re thrilled that Michelle and Alesha were able to provide such excellent support on live chat. We’ll be sure to pass your kind words on to them – they’ll be delighted to hear it. We really appreciate you taking the time to share your experience!
The Joules Team.
Email error enquiry
A customer service representative Michelle, was really helpful when trying to resolve an email domain error on a guest order. Promising to alert me by the correct email address as unable to change it due to be in a guest order. Efficiently and politely managed. Thanks Michelle
26 January 2026
Unprompted review
Reply from Joules
Hello,
Thank you so much for sharing your experience. We’re delighted to hear that Michelle was able to assist you efficiently and politely with your guest order issue. We’ll be sure to pass on your kind words to her – it’s always wonderful for our team to receive recognition. We really appreciate your feedback and hope you continue to enjoy shopping with Joules!
The Joules Team.
Issue quickly resolved
Issue quickly resolved. Great customer er service.
25 January 2026
Unprompted review
Reply from Joules
Hi Candy,
Thanks so much for taking the time to leave a review! We’re really pleased to hear your issue was resolved quickly and that you had a great experience with our customer service. We’ll be sure to pass your kind feedback on to the team.
The Joules Team.
Had a problem with a faulty cost
Had a problem with a faulty coat. Spoke to Carl at Joules who was excellent. Polite, knowledgable and friendly he sorted out the problem which included a call late in the day. First class service.
24 January 2026
Unprompted review
Reply from Joules
Hi Mr Kersley,
Thank you for sharing your experience with us. We’re sorry to hear about the issue with your coat, but we’re delighted that Carl was able to resolve it for you. We’ll be sure to pass on your kind words - he’ll be pleased to know his polite, knowledgeable and friendly service made such a difference.
The Joules Team.
Refund Query - Sorted!
I hadn’t received a refund after 3 weeks. Live chat with Lola and it was sorted straight away. 😊
24 January 2026
Unprompted review
Reply from Joules
Hi Donna,
Thanks so much for taking the time to leave a review. We’re really sorry for the delay with your refund, but we’re glad Lola was able to get it sorted for you straight away. We’ll be sure to pass your kind feedback on to her.
The Joules Team.
The most exceptional customer service I’ve ever had
I made contact with Joules a couple of weeks ago as the strap on my Edie weekender bag broke.
Jody picked up my email and we discovered that unfortunately Joules had sold out of my bag and didn’t have another in stock the same size.
Jody took the time and effort to source me a replacement strap from the supplier. I cannot even articulate how blow away I’ve been by her relentless efforts to resolve this for me. Not only was she the most resourceful and dedicated customer service rep I’ve ever dealt with, her communication stills were perfection, keeping me updated throughout.
I am so impressed with Joules, but I suspect that this level of service is exceptional even for them. It far exceeded any of my expectations and I’m very grateful to Jody for her time and care. What an experience!
I hope someone senior in Joules reads this and gives Jody a very well earned bonus, because she certainly deserves it tenfold. Thank you!
23 January 2026
Unprompted review
Reply from Joules
Hi Claire
Thank you so much for taking the time for a lovely review!!
We’re absolutely delighted to hear about your experience with Jody.
We’re so pleased she was able to source a replacement strap for you and keep you updated throughout. Your kind words about her dedication and communication mean a great deal, and we’ll be sure to pass this feedback to her
The Joules Team
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