I’m always dubious when ordering online as obviously you can’t see/feel the item/material. After exchanging some messages with the very helpful staff, I decided to risk purchasing the sofa! It... See more
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Review summary
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Excellent service from Joseph James. Found a table we liked in Furniture Village + delivery. Looked around on the internet and found the identical item £200 cheaper with Joseph James and free delivery... See more
I have ordered a sofa and a king size bed from this outlet store and I would definetly buy again. I purchased a sofa from here back in May and two months on they patiently stored the sofa sealed up i... See more
Beautiful large showroom - we went on a monday morning and had the showroom almost to ourselves. The staff left us to have a good look around before asking if we needed help. We chose our sofa - and f... See more
Company details
Written by the company
We are not a typical furniture store. In fact, we do virtually everything differently. We receive and process clearance stock from traditional retailers. Retailers send us clearance stock for many reasons. We receive photography samples, end-of-line stock, cancelled orders. This stock is sorted, quality checked, photographed and uploaded to our website. As our name suggests, we were founded in 2019 by Joseph and James. After leaving school at 18, they launched the company from a dilapidated basement unit in a Stockport mill with just 5 sofas. The popularity of their discounted branded sofas and rapid delivery model facilitated strong growth. Joseph and James have always sought to do things differently from the incumbent outlets. This began by being the first furniture outlet to host a website which showed their live stock and was available to be ordered immediately by customers. Joseph and James don't wish to be just another furniture outlet, they want to be the biggest furniture outlet. They want to have a nationwide presence of large showrooms which offer a unique furniture shopping experience.
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4.7
Excellent
485 reviews
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Replied to 20% of negative reviews
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Great product but a couple of scratches…
Great product but a couple of scratches on the legs of the table. Not perfect but close😊
18 May 2026
Gary was great from start to finish so…
Gary was great from start to finish so helpfully and polite and tendered for our every need highly reccomend
David lyon
25 May 2026
Unprompted review
Maybe the best customer service I’ve…
Maybe the best customer service I’ve ever had?
I went to furniture village, found the table we want, and by luck stumbled upon Joseph James, who had the exact table in stock. The photos looked different to what I had seen in person, so within the hour they sent me pictures and videos.
After a helpful WhatsApp chat, I ordered. The service after that is also top notch. Fast delivery, a full video for quality control BEFORE sending.
Cannot fault it, this will be my go to for furniture for a long time. I’ve recommended to tonnes of people already.
18 May 2026
Brilliant service
Khan was very helpful and helped us decide between several different good sofas with good knowledge of which sofa would offer us what we needed
25 May 2026
Unprompted review
EXCELLENT CUSTOMER SERVICE
Beautiful large showroom - we went on a monday morning and had the showroom almost to ourselves. The staff left us to have a good look around before asking if we needed help. We chose our sofa - and found some dining chairs to add to our order. We later added a new table by telephone and all were delivered on time by polite and helpful staff. We really appreciated the messages keeping us informed about our order. Brilliant service all round!
18 May 2026
Great company went over and above to…
Great company went over and above to ensure all was well.
18 May 2026
Adam is a great gent.
Adam is a great gent.
He helped us when we needed it without being the usual pushy salesman
It’s nice to have a positive experience!
I would certainly recommend
Also, they scheduled delivery in three days from the purchase!
Thank You!
24 May 2026
Unprompted review
Superb furniture at seriously…
Superb furniture at seriously competitive prices, underpinned by fantastic service.
A special thank you to Sarah in store and Steve and the delivery team for providing amazing service 👏.
24 May 2026
Unprompted review
Great place
Staff were very helpful and we found what we needed at a good price. 5* service all round. Staff member Khan was fantastic.
24 May 2026
Unprompted review
Khan was really helpful
Khan was really helpful. Great service in Stockport.
23 May 2026
Unprompted review
What a great welcome
What a great welcome by Gary, extremely helpful & cheery, went out of his way together with the owner making this a pleasant experience, assisting us in making the right choice The store layout was spectacular.
Thank you to you both , certainly a 5 star experience. Highly recommended.
23 May 2026
Unprompted review
Wow 👏🏻
Wow , best service ever, in any shop we’ve been . Gary , outstanding service . Thank you . Thank you to the owner for all your kindness too . Excellent 🙌
23 May 2026
Unprompted review
Friendly and helpful gary
23 May 2026
Unprompted review
Great Customer Service
From the moment we walked in Sarah made us feel welcome and let us browse for a short time before expertly showing us around the mattresses and explained all the details.
We instantly decided on what we wanted from the advice she provided and then swiftly arranged the delivery etc.
23 May 2026
Unprompted review
Sarah was amazing helping us…
Sarah was amazing helping us to work out which sofa would be best suited for us and talking us through the options, as well as giving us plenty of time to try out different options and discuss as a couple. Great service and left with exactly what we need at a great price!
23 May 2026
Unprompted review
Matt (wedge) was a great help
Matt (wedge) was a great help , spent time with us and explained everything as we have never been in joseph James before . We then left with a lot to think about and we decided to come back to matt and maKe a purchase which we are very happy with . Now we cant wait for delivery of our lovely new sofas .
such a credit and a great assist to Joseph James .
22 May 2026
Unprompted review
Absolutely brilliant from start to…
Absolutely brilliant from start to finish, I dealt with Rob and his team from start to finish and they managed the process with old fashioned standards.
I would recommend them with total confidence
22 May 2026
Unprompted review
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