Joseph James Furniture Outlet Reviews 

485
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 382 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly, knowledgeable staff members who warmly assist them during the selection process both in-store and over the phone without any sales pressure. Additionally, buyers are consistently impressed by the exceptionally fast delivery service and the polite teams who carefully assemble furniture and tidy up afterward. Some reviewers were not happy with the after-sales support, mentioning long delays and difficulties in reaching someone to resolve urgent issues. A small number of consumers also described receiving faulty products or damaged goods that required frustrating repairs and prolonged communication.

What people talk about most

Staff

Customers consistently report satisfaction with the staff, highlighting that sales assistants are... See more

Product

Reviewers mention positive feedback about product quality, expressing delight with their new furniture... See more

Service

Users describe positive interactions with service, highlighting exceptional support from knowledgeable store... See more

Delivery service

Consumers find delivery service to be positive, highlighting fast turnaround times and helpful drivers.... See more

Customer service

Reviewers highlight positive aspects of customer service, describing the staff as friendly, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’m always dubious when ordering online as obviously you can’t see/feel the item/material. After exchanging some messages with the very helpful staff, I decided to risk purchasing the sofa! It... See more

Rated 5 out of 5 stars

Excellent service from Joseph James. Found a table we liked in Furniture Village + delivery. Looked around on the internet and found the identical item £200 cheaper with Joseph James and free delivery... See more

Rated 5 out of 5 stars

I have ordered a sofa and a king size bed from this outlet store and I would definetly buy again. I purchased a sofa from here back in May and two months on they patiently stored the sofa sealed up i... See more

Rated 5 out of 5 stars

Beautiful large showroom - we went on a monday morning and had the showroom almost to ourselves. The staff left us to have a good look around before asking if we needed help. We chose our sofa - and f... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Living Room Furniture Store
  4. Sofa Store

Written by the company

We are not a typical furniture store. In fact, we do virtually everything differently. We receive and process clearance stock from traditional retailers. Retailers send us clearance stock for many reasons. We receive photography samples, end-of-line stock, cancelled orders. This stock is sorted, quality checked, photographed and uploaded to our website. As our name suggests, we were founded in 2019 by Joseph and James. After leaving school at 18, they launched the company from a dilapidated basement unit in a Stockport mill with just 5 sofas. The popularity of their discounted branded sofas and rapid delivery model facilitated strong growth. Joseph and James have always sought to do things differently from the incumbent outlets. This began by being the first furniture outlet to host a website which showed their live stock and was available to be ordered immediately by customers. Joseph and James don't wish to be just another furniture outlet, they want to be the biggest furniture outlet. They want to have a nationwide presence of large showrooms which offer a unique furniture shopping experience.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

485 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 20% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(485)

358 reviews in the last 12 months

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Rated 5 out of 5 stars

Professional and polite service

Professional and polite service. I would recommend Joseph James to anyone who is looking to buy great quality furniture at a far better price than from original retailer. I received such helpful service from the beginning to end. I am elated with the item I bought, a leather winged arm chair. They helped from reassurances on condition, price and delivery. There was no messing about with delivery slots or failures in turning up on the day, everything went to plan. Very happy with service provided.

15 June 2026
Unprompted review
Rated 5 out of 5 stars

Lovely staff

The staff was very patient in the the process as there was some delays with Klarna and network. They guided us through it all. They were very kind.

4 June 2026
Rated 5 out of 5 stars

Matt from Stockport is amazing

Matt from Stockport is amazing, I bought my first sofa from this company, my family and friends have purchased furniture from here and amazing service / great prices and storing it free of charge until I have completed on my property!

10 June 2026
Unprompted review
Rated 5 out of 5 stars

Dealt with a very helpful staff member…

Dealt with a very helpful staff member named Gary,listened to our requirements and offered suitable options across the whole price range. Purchase made,I would definitely use their services again and thoroughly recommend them to anyone.

7 June 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with Matthew

Great experience with Matthew - helped put critical pieces of furniture together for our new house and helped us save money where we could. Not pushy and super helpful, will be back!

7 June 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic place!…

Absolutely incredible store with amazing staff.
Gary our sales assistant was a great help and made everything so easy.
Thank you so much we will be back again without a doubt!

7 June 2026
Unprompted review
Rated 5 out of 5 stars

Beside the colour of the chairs which…

Beside the colour of the chairs which in pictures looks more an green over all colour and what we received is more a grey based coloured, very professional service, very unique client focused approach, very helpful and supportive delivering team. The products are outstanding so far, very liked. Very recommended!

18 May 2026

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