Very helpful staff assistants who didn't pester me when trying on the shoes (as often happens with shoe purchases). The cashier actually sprayed the shoes for protection without me even asking. Th... See more
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Review summary
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All staff are extremely helpful and polite , I travel over from Cheltenham and I am never disappointed I always seem to find what I want in this lovely shop . I brought the Padova trainers in a lov... See more
Fantastic service, the product was just what l needed. The staff were so helpful and knowledgeable that l would recommend anyone with a very small sized feet to check out the products. I will definite... See more
I was in a hurry - needed smart black shoes for a black tie event (I’d forgotten to bring a pair with me). Assistant was great getting me several pairs to try (I have odd sized feet). Store wa... See more
Company details
About Jones Bootmaker
Written by the company
Expertly Crafted Footwear Since 1857
When our founders Alfred & Emma Jones first opened the doors to their shop in London over 160 years ago, they unveiled a world of fine craftsmanship for you to discover. Fast-forward to today and we are still crafting beautiful shoes that remain devoted to our fine shoemaking heritage, just updated for the demands of today. As a family-owned, British footwear company we are committed to bringing positive change to the world around us, just like Alfred & Emma once did. We are proud to be a carbon neutral company and since 2018 we have donated over £2.5 million to our charitable Foundation.Jones Bootmaker Est 1857
Written by the company
- We Are Carbon Neutral!
- We’re committed to making radical changes for the future of retail, that’s why we are the first major UK shoe retailer to achieve the Carbon Neutral International Certification. Working in partnership with One Carbon World, a global source partner of the UN Climate Neutral Initiative, we are taking a responsible approach for measuring, reducing, and balancing our carbon footprint, as such we are supporting a 21,298-hectare reforestation project in Uruguay.
FREE Standard UK Delivery £125 & Over | Express Delivery Available | Easy Returns | Free Delivery To Store
Contact info
Northminster Business Park, YO26 6QU, York, United Kingdom
- helpdesk@jonesbootmaker.com
- www.jonesbootmaker.com
4.5
Excellent
31K reviews
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Excellent service
Excellent service. I have a large bunion on my foot and find it difficult to get smart comfortable sandals. However Grace who works in Jonesbootmaker in Tunbridge Wells did an amazing job of finding me some. Thank you so much Grace!!
25 April 2026
Unprompted review
Sales Advisor was very very helpful
Sales Advisor was very very helpful . Top class and WILL ensure I return
24 April 2026
Customer Services are really good
Customer Services are really good. Kept me informed along the way after ordering. Especially as one pair of sandals ordered in their sale were no longer available. So a refund needed to be given. Placed a re-order. No problems and parcel arrived within time limit. Would certainly use again.
20 April 2026
Great Customer Service
A lovely shopping experience when I visited Cirencester. The lady who served was extremely helpful and knowledgeable. Shoe selection was fanatastic.
Will definitely popping in when I'm visiting again.
22 April 2026
Fabulous shopping experience
Fabulous shopping experience
Great advice and sales staff
Happily recommend Jones the Bootmaker Cirencester
24 April 2026
Excellent customer service
the staff (Sienna & Sami) in the Bluewater branch provided excellent customer service; I tried on multiple sizes and different widths. Nothing was too much trouble. I must have been in there for a good 30 minutes with them. Their knowledge of their products (and how they come up) meant that they really could advise me on the best fit.
25 April 2026
Unprompted review
Great customer service
Great customer service, staff very helpful and shoes always great quality
20 April 2026
Blue water Shop
Ladies at the shop in Blue Water were very helpful even when we purchased the wrong shoe size
20 April 2026
QUALITY TRAINERS AND GREAT VALUE FOR MONEY
The two pairs of trainers I bought were discounted, stylish, good quality and comfortable to wear. I'll definitely buy again from Jones Bootmakers.
16 February 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Shoes were much too big despite being…
Shoes were much too big despite being the same size as I have had many times before.
Clearly been worn multiple times in store so returned. Such a shame I liked the colour of the shoes alot.
20 April 2026
Reply from Jones Bootmaker
Hello,
Thank you for reaching out and sharing your experience with the shoes from your recent order.
I’m very sorry to hear that the shoes were much too big and that they appeared to have been worn multiple times in store. I understand how disappointing this must be, especially as you liked the colour a lot.
We take feedback like yours very seriously and will look into this matter to ensure it doesn't happen again.
Please do reach out to us directly if there is anything further we can help you with.
Our apologies once again for any disappointment caused this time.
Kind regards,
Leanne
Jones bootmaker
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