Jones Bootmaker Reviews 30,668

Reply from Jones Bootmaker

A day ago

Dear Paula,

Thank you for reaching out and sharing your concerns. I sincerely apologise for the inconvenience caused by the unavailability of the shoes you ordered online and the delay in processing your refund.

We understand how frustrating it must be to have paid in good faith and then experience this delay through no fault of your own. Please be assured that we are doing everything we can to expedite the refund process. While our standard timeframe is up to 10 working days, we will prioritise your case to ensure it is completed as swiftly as possible.

If you have any further questions or require assistance in the meantime, please do not hesitate to contact us.

Thank you for your patience and understanding.

Kind regards,
Nadine

Reply from Jones Bootmaker

1 days ago

Dear Paula,

Thank you for reaching out and letting us know about the sizing issue with your loafers. We're sorry to hear that the left shoe was larger than the right and caused discomfort.

We appreciate your feedback about the model itself and are glad you liked the design. Please rest assured that we will process your return promptly once returned to wh.
Thank you for choosing Jones . If you have any further questions or need assistance, please feel free to contact us.

Best regards,
Nadine

Reply from Jones Bootmaker

1 days ago

Dear Claudia,

I am so sorry to hear about the issue with your recent order JBM967994. It must be very disappointing to receive a brand new pair of shoes with worn-out soles, and I completely understand how frustrating this is.

Please accept our sincere apologies for the inconvenience caused. We take the quality of our products very seriously, and this is certainly not the experience we want for our customers.

To resolve this for you as quickly as possible, I kindly ask that you return the shoes to us for a full refund. We will cover any return shipping costs to make this as easy and hassle-free for you as possible. Once we receive the returned item, we will process your refund promptly.

If you need any assistance with the return process or if there is anything else we can do to help, please do not hesitate to reach out to me directly. Your satisfaction is very important to us, and we want to ensure this matter is resolved to your satisfaction.

Thank you very much for your understanding, Claudia, and again, I apologise for the inconvenience.

Best regards,
Nadine

Reply from Jones Bootmaker

1 days ago

Dear Steve,

I am very sorry to hear that you received the wrong size and that the item was not in its original box. This is certainly not the standard of service we aim to provide at Jones , and I sincerely apologise for any inconvenience this has caused you.

Please know that we want to make this right as quickly and smoothly as possible. To resolve this, we kindly ask that you return the item to us. Once we have received the return, we will promptly issue a full refund to you.

If you need any assistance with the return process or have any other concerns, please do not hesitate to contact me directly. We appreciate your understanding and patience, and thank you for giving us the opportunity to rectify this situation.

Best regards,
Nadine

Reply from Jones Bootmaker

1 days ago

Dear James,

I am truly sorry to hear about the delay and the frustration you’re experiencing with the delivery of your order JBM967928. I completely understand how disappointing it must be to have your shoes held up at the local EVRI depot with no clear update, especially when you’ve been eagerly waiting to receive and try the product.

Please accept our sincerest apologies for this inconvenience. At Jones , we strive to ensure that our customers receive their orders promptly and in excellent condition, and it’s disheartening to learn that your delivery experience has not met those standards.

To address this as quickly as possible, I have already submitted a web form to EVRI to request an urgent update on the status of your delivery. They will investigate the delay and should send you a direct email with further information shortly. I encourage you to keep an eye on your inbox for their response.

We also appreciate your feedback regarding EVRI as a delivery partner.
Thank you for your patience and understanding while we work to resolve this issue. If you have any further questions or concerns, please don’t hesitate to get in touch with us again. We want to ensure you eventually receive your shoes and have a positive shopping experience with Jones.

Warm regards,
Nadine