Jollyroom is always best in all product. I noticed, their online products are more cheap than store one which they may need to think to offer the same price or should has possibility to pick from stor... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
It was a truly wonderful experience ordering these amazing products at your fabulous online wonderstore. From start to a most climactic finish imaginable, it was genuinely one of the best things I eve... See more
Company replied
Trust worthy online shopping experience where too many scams are prevalent. Giving customer option of paying later and even in installments raise their trust. Item recieved is exactly same and f... See more
Company replied
The order was simple to make, i received fast all confirmations: order accepted, package on route, package arrived. I like that there are a lot of transport choices (even sustainable ones). Packages a... See more
Company replied
Company details
Written by the company
Det är inte för inte som Jollyroom.se är störst i Norden inom barn- och babyprodukter! Vi erbjuder allt du behöver för barn mellan 0 till 12 år samt ett heltäckande sortiment för gravida och mammor - och vi får in nya produkter varje dag! Vårt mål är att erbjuda dig som kund bästa tänkbara service, och därför levererar vi inom 2–4 dagar och har fri frakt vid köp över 1000 kr. Vi har prisgaranti samt erbjuder öppet köp i 365 dagar.
Nordens största utbud för barnfamiljen!
Written by the company
Contact info
Sörredsvägen 111, 41729, Göteborg, Sweden
- 031-310 00 00
- kundservice@jollyroom.se
- www.jollyroom.se
4.2
Great
30K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bad material and broken from first time
Bad material and broken from first time
30 December 2025
Unprompted review
Reply from Jollyroom.se
Hi Hanadi!
Thank you for your review!
I am sorry to hear you are experiencing issues with our product! 😔
I have sent you an email so we can start a claim on your product. Please return to us with needed documentation and we will help you as soon as possible.
Best regards,
Lovisa, Jollyroom 🌻
Best regards,
Lovisa, Jollyroom 🌻
The fabric is good but the motion is…
The fabric is good but the motion is slow and the remote doesn't work etc
2 January 2026
Unprompted review
Reply from Jollyroom.se
Hi Samya!
Thank you for your review!
I am sorry to hear you are experiencing issues with our product! 😔
Can you please contact our customer service on our website: https://www.jollyroom.se/kundservice so we can start and handle a claim for you. You can refer the case to "Trustpilot Lovisa" and we will look into your claim as soon as possible.
Best regards,
Lovisa, Jollyroom 🌻
They send me the wrong product.
They send me the wrong product, after i send an email to tried to fixed that, they treat me as i did buy the wrong item, so overall not the best experience.
4 December 2025
Unprompted review
Reply from Jollyroom.se
Hej Danilo,
Tack för att du berättar din upplevelse!
Vi beklagar verkligen att du fått fel produkt och att ärendet inte hanterades på ett tillfredsställande sätt initialt. Vi förstår att detta kan vara frustrerande. Vänligen kontakta vår facebook messenger igen med ditt ordernummer så att vi kan rätta till misstaget och se till att du får rätt produkt.
Ditt ärende är viktigt för oss.
Ha en fin dag!
Sama Jollyroom 🌺
Reply from Jollyroom.se
Hej Hager,
Tack så mycket för ditt omdöme!
Vad roligt att höra att du är nöjd och att kvaliteten på produkten motsvarade dina förväntningar. Det uppskattar vi verkligen!
Varma hälsningar,
Sama Jollyroom🌺
Multiple purchases over many years
Multiple purchases over many years. No issues.
6 December 2025
Unprompted review
Reply from Jollyroom.se
Hello Adrian,
Thank you so much for your continued trust and loyalty over the years!
We’re thrilled to hear that your experiences have always been smooth. We look forward to help you again in the future!
Best regards,
Sarah Jollyroom🌺
Will never buy here again The metal water bottle I recieved has 3…
The metal water bottle I recieved has 3 dents in it and for me to send it back costs 99sek!!!
6 December 2025
Unprompted review
Reply from Jollyroom.se
Hello Emma,
We´re very sorry to hear about this.
It´s disappointing that your water bottle arrived damaged, and we completely understand how frustrating it must be, especially with the return cost. Please contact our customer service on facebook messenger so we can find a solution for you. We want to make this right.
Thank you for bringing this to our attention.
Best regards,
Sarah Jollyroom🌺
Beaurocratic and very poor handling of own mistake
They sent the wrong product, okay can happen. But then it was very beaurocratic: A) Not contactable by email, just web form (and not even sending me the text I wrote in the confirmation email!) B) I should send many more pictures of the wrong product, the box, etc, despite it was clearly visible on the first picture that the product was wrong. C) After sending back the wrong product, there was still the delivery fee on my invoice plus a return fee (sic!). But to complain I couldn't reply to the email thread anymore but had again to fill in a web form. In the end they removed the fees and apologized, so two stars for that. But overall it feels as if Jollyroom doesn't want like having customer.
14 November 2025
Unprompted review
Reply from Jollyroom.se
Hi Dani,
Thank you for your review and for taking the time to share your experience.
We are truly sorry that you received the wrong product and for how frustrating the entire process was for you. We understand that it must have been both stressful and annoying to have to send multiple pictures and fill out our form again, especially when the mistake was clear from the start.
We are glad that the situation was eventually resolved and that the fees were removed, but we truly want it to feel simple and secure to shop with us. Your feedback is very important and helps us improve.
We hope you will give us another chance to provide you with a better experience next time.
If you would like to discuss your case further or need help with anything else, you are always welcome to contact us again. We are here for you!
Warm regards,
Elin Jollyroom🌺
Reply from Jollyroom.se
Hi Patience,
Thank you for your nice review! 🌷💫
How nice that you and your son are so happy with your order from us!
With kind regards,
Natalia Jollyroom 🌷
Poor return policy
12 October 2025
Unprompted review
Reply from Jollyroom.se
Hi Sara,
Thank you for your review!
We’re sorry that our return policy didn’t meet your expectations. We take feedback on our processes very seriously and are always looking for ways to make them easier and smoother for our customers.
If you’d like to discuss a specific case, you’re very welcome to contact our customer service. We’ll be happy to help!
Wishing you a great day!
Warm regards,
Elin Jollyroom🌺
Warning to Parents: Unkind Employee
Gothenburg
We drove 35 minutes to your store because my 4-year-old was so excited to see one of your electric cars. A few cars were on the floor, so he happily sat in one of them that has no "do not touch" sign.
A salesperson immediately came over and was very sharp with him, telling him to get off. Her tone was completely unnecessary and made him cry. When I tried to explain, she was rude to me as well.
Someone with so little patience shouldn't work in a kids' store. We won't be coming back.
31 October 2025
Unprompted review
Reply from Jollyroom.se
Hi Karim,
Thank you for your review and for taking the time to share your experience!
We are truly sorry to hear about the situation in our store and that your visit did not turn out as you had hoped. It is, of course, never acceptable for anyone to feel mistreated, especially children who are curious and excited.
We take your feedback very seriously and will review the situation with our staff to ensure this does not happen again.
We hope that despite this, you will give us the opportunity to provide the safe and enjoyable experience we want all our customers to have in the future.
If you would like further assistance, please feel free to contact us via Facebook Messenger (Jollyroom.se), and we will be more than happy to help you.
Warm regards,
Elin Jollyroom 🌸
There's no issues with jollyroom
There's no issues with jollyroom. They sent out your order pretty fast and there's just no issues.
10 September 2025
Unprompted review
Reply from Jollyroom.se
Hej Isa!
Stort tack för ditt omdöme🤩
Vad roligt att höra att du är nöjd med snabb leverans och att allt fungerade smidigt. Vi hoppas att du är lika nöjd med produkten som du beställde.
Du är varmt välkommen åter, önskar dig en fin dag!
Varma hälsningar,
Leia Jollyroom🌷
Reply from Jollyroom.se
Hello Toluwanimi!
Than you so much for your nice review.
We’re happy to hear it’s perfect for your little one, and we really appreciate your recommendation.💌
Have a great day!
Varma hälsningar,
Beata Jollyroom 🌸
I like to shop here for my kids :)
9 August 2025
Unprompted review
Reply from Jollyroom.se
Hello Emma,
Thank you for your lovely review.
We are very grateful for your kind words. We are delighted to hear that you enjoy shopping with us for your children!
Have a nice day!
Warm regards,
Sama Jollyroom 🌸
Reply from Jollyroom.se
Hi Samar,
Thank you so much for your kind review!
We are glad that you are happy for the products that you bought 😊
Best regards,
Daniel Jollyroom 🌷
Reply from Jollyroom.se
Hej Rodica,
Tack så mycket för din fina feedback! Det gläder oss att du alltid har en bra upplevelse hos oss ☺️.
Önskar dig en underbar dag!
Vänliga hälsningar,
Saga Jollyroom 🌸
Bad Service, Chaotic Handling of wrong deliveries
Unfortunately Jollyroom’s service has gotten so bad, it’s sad but had me writing this since it’s not what it used to be.
I ordered 1 Aug, I got a message it got delivered on the 5th. Went to pick-up the package & I’m thinking it’s phisically impossible to fit the items of my original order in such a box, eventhough it did have my name/address on top of it.
Opened it, made a claim submitted photos and all that, and they apologized and followed saying it’s all good, we “made” the new order & is settled to arrive with the correct items, but we’ll get back to you for if you are to return the “goods” of the wrong package! (I said okay, it’s not my duty but I will do it if you pay)
2 days later, I just wanted to call to check the status of what do I do with incorrectly received good and also ask about the “order”. Turns out there, there has not been any re-initalization of an order so I get the correct package and the support gal has a hard time finding what has happened. She offers me to make one but now… one of the stock items is out of stock, and I am asking she could check were my original package is hence another Jollyroom must have picked up, so they can instruct them to send the package and fix the problem. They also have no idea of how to check the system to see & fix.
Who is reimburse me for the lost time, prolonged order?
Don’t they think it’s good to apologize & offer a coupon?!
I had to ask, “so when is my order arriving on today’s call explicitly”, so I can switch to express opt. deliviery for you.
No madam, that should be the default opption. One should not have to ask for it!
Seems like a very chaotic handling, bad culture & system without good processes.
Or maybe, they just don’t care to pay attention to improve their services, as long as it’s not a matter it’s losing them money.
8 August 2025
Unprompted review
Reply from Jollyroom.se
Hi Harram,
Thank you for your review and for your explanation of how we handled your case.
First of all, I want to say that I’m very sorry for what happened. It’s not okay that you first received the wrong products and then also had a bad experience with our Customer Service.
I tried to find your case but without success, so I would appreciate it if you could send us a message on Facebook Messenger so that I or one of my colleagues can help you resolve everything and review what we could have done differently.
Best regards,
Daniel 🌸
order arrived, but a little late
The suitcase arrived, but it took a long time and the delivery service was not very helpful overall arrived and worked.
28 July 2025
Unprompted review
Reply from Jollyroom.se
Hi David,
We’re sorry to hear about the issues you’ve experienced with your order. We want to help you resolve this as quickly as possible.
If a package hasn’t arrived, please contact us either by phone or by submitting a case through the form on our website. You can find the form here: https://www.jollyroom.se/kundservice. As soon as we have your details, we’ll do our best to sort this out for you.
Thank you for your understanding.
Best regards,
Saga Jollyroom 🌸
Horrible service, AVOID at all costs
This has been one of the worst customer service experiences I’ve ever had. I ordered a stroller and car seat bundle, but only received the bassinet. After waiting two weeks, I reached out, only to be told—without any proper explanation—that they couldn’t send the rest of my order. Their “solution”? I should return the bassinet and place a new order if I still wanted the bundle, even though it was still available on their site in a different colour. The only difference? The price had gone up. It felt like a tactic to get me to pay more.
I explained I’m 8 months pregnant and physically can’t carry large items to a drop-off point, and requested a home pickup. They sent me a faulty return label that didn’t work. After chasing them and managing to return the item on my own, they issued a partial refund—less than what I paid—and are now completely unresponsive.
It’s unacceptable. Not only was the whole situation stressful and time-consuming, but it felt deliberately dismissive. As a heavily pregnant customer trying to prepare for my baby’s arrival, this is not the kind of stress or treatment anyone should have to deal with.
1 July 2025
Unprompted review
Reply from Jollyroom.se
Hello Margarita!
Thank you for your review!
I am so sorry that you had problems with your order and are dissatisfied with our help.
Of course it shouldn't be like this!
Since I can't find your case or order with the information you provided here, I can't investigate this.
If you would like us to look into it again, you can come back to your case or send us a message on Messenger.
I wish you a nice day!
Best regards,
Natalia Jollyroom🌷
John Hayes
I purchased these Brio toys for my granddaughter in Sweden. It was a pleasure dealing with Jollyroom. Great service and fast delivery. Thanks so much.
2 June 2025
Unprompted review
Reply from Jollyroom.se
Dear John,
Thank you for the nice stars!
We are glad to hear that you are happy with your purchase and we look forward to continue to have you as a customer in the future.
Have a wonderful day!
Best regards, Sanja Jollyroom 🌺
Delivered later than promissed despite…
Delivered later than promissed despite express delivery selected and paid. Return process is not smooth. Still havent gotten my money back meanwhile the item is returned as we were already on vacation and i was not able to collect the order..
5 June 2025
Unprompted review
Reply from Jollyroom.se
Hej Anna,
Tack för ditt omdöme!
Vi beklagar verkligen att leveransen dröjde och att returprocessen har upplevts som krånglig. Det är inte så vi vill att det ska vara.
Jag hade gärna velat ta en titt på din leverans och retur men jag kunde tyvärr inte hitta ditt ordernummer. Du får gärna ta kontakt med oss på messenger "Jollyroom.se" så ska vi hjälpa dig med detta💌
Önskar dig en fin vecka!
Varma hälsningar,
Leia Jollyroom🌷
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.