Johnsons Garden Buildings Reviews 587

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, friendliness, and professionalism throughout the entire process, from initial visits to installation. People frequently highlight the excellent service received, noting the team's knowledge and willingness to guide them through options. The product itself, particularly the garden rooms and summer houses, is often described as well-constructed and of high quality, leading to great satisfaction with the finished result. Consumers also appreciate the smooth user experience, from sales to efficient installation. However, some customers also noted issues with the quality of the wood, reporting problems like rotting timbers and leaks developing after a few years. A few other people also felt that the installation process was not always up to professional standards, citing issues with unfinished work, incorrect materials, or damage occurring during the build.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being helpful,... See more

Service

Clients share positive opinions on service, highlighting the helpfulness and professionalism of the staff.... See more

Product

Customers had positive experiences with product quality. Many reviewers praised the high quality of the... See more

Quality

Customers consistently note ambiguous experiences with quality. Many reviewers praise the high quality of... See more

User experience

Consumers find the overall user experience to be positive. Many reviewers describe it as a great experience... See more

Based on these reviews

Rated 5 out of 5 stars

Nice and easy ordering Jenny explain everything before hand, head office kept us informed . Summer house turned up on due date, Matt B and Dom S did the construction all very neat and tidy after th... See more

Rated 5 out of 5 stars

I’ve had a great experience so far with the Thurrock branch while arranging my garden room. Jon and Michelle have both been really helpful, friendly, and professional throughout the sales process. The... See more

Rated 5 out of 5 stars

Excellent service from Johnsons from first visit to order then construction, an extremely professional and courteous team, we are extremely happy with our new gardem room, the Vista model. Thanks... See more

Company replied

Rated 5 out of 5 stars

From the outset Zac at the Gosport site was really great with a very positive attitude and claimed me down when he visited. The communication. Throughout was exceptional from him to. The lads that ere... See more

Rated 5 out of 5 stars

We have a awkward shape and size garden and Martin James of Johnstone Maidstone branch came out to survey and although he could not supply a garden building due to our garden shape and requirements,... See more

Rated 5 out of 5 stars

In essence it was an easy decision to chose Johnsons as their product stood out from others we looked at. Very substantial in terms of its construction and build quality too. The team at Polhill Gar... See more

Rated 5 out of 5 stars

Visited the Thurrock show room today and the help and advice you received from the 2 lovely ladies in the office Michelle & Natalie has really helped to decide which cabin would best suit the space i... See more

Rated 5 out of 5 stars

We’ve been really impressed with the whole process so far. Natalie has been incredibly helpful and endlessly patient — especially while my husband and I debated every last detail! Henry came out for a... See more

Rated 1 out of 5 stars

Started off okay after a few teething problems, but things went downhill fast. The door wouldn't close properly and the timbers are already rotting — and it’s only four years old! Totally unacceptab... See more

Company replied

Rated 5 out of 5 stars

My daughter and I were at Hilliers Garden centre at the weekend looking for some sort of summer house. We popped into the office and was greeted by Kurt who was just so helpful and polite. He... See more

Company replied

Rated 5 out of 5 stars

We took a while deciding and the sales team were great and helped us over our indecision. Michelle and team walked us through all the options pointing us in the right direction. All the sales team wer... See more

Rated 5 out of 5 stars

Great experience and the team were very keen to let us make decisions to n what we needed. As we changed on our minds on colours and decorations the team adjusted everything g and talked us through a... See more

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Rated 5 out of 5 stars

Staff are very friendly and welcoming, was greeted by a woman named Michelle she was very helpful, friendly and knowledgeable. Natalie explained the process very thoroughly and we are looking forw... See more

Rated 5 out of 5 stars

Our recent experience when purchasing a new garden home was truly exceptional. Mandy was so helpful yesterday when we settled the balance and nothing was too much trouble for her even when changing t... See more

Company replied

Rated 5 out of 5 stars

We recently purchased our garden building from Johnsons garden buildings at Thurrock, we are in love with our summer house and decking. The service we received was excellent from Michelle she's a c... See more

Rated 5 out of 5 stars

I recently purchased a garden office and had the pleasure of dealing with Michelle, Polly and Natalie throughout the process. From the initial quotes to two separate site surveys over the course of... See more

Rated 1 out of 5 stars

Visited Maidstone showroom this morning as we wanted to work out the best layout and model for a garden office with a £20k budget. All garden buildings were locked and chap in the sales office couldn'... See more

Company replied

Rated 5 out of 5 stars

It was a great experience from start to finish. John, Marc and Megan gave good advice, explained what my options were, helped me through the ordering process, and were available to answer any question... See more

Company replied

Rated 5 out of 5 stars

I have recently purchased a garden cabin from the Thurrock Display Village. Natalie, Michelle and Polly have provided an incredible friendly service, helping with every step of our purchase from our... See more

Rated 1 out of 5 stars

I have written a view on Johnson’s Garden Buildings before, first time happy customer with the purchase and the construction. We were told to paint the protection on to the wood asap which we did with... See more

Company replied

Rated 4 out of 5 stars

Really pleased with the garden room. The installers Joe, Graeme and Aidan were brilliant. The reason not 5 stars is because we had a delay in the delivery date which was not shared by the logistics... See more

Rated 5 out of 5 stars

John has been really helpful on visits to the show room and over the phone answering our many questions with patience and professionalism. We’ve spoken to a couple of different companies but been impr... See more

Rated 5 out of 5 stars

Really happy with the garden room from Johnson’s Leisure ! Dom S and Matt B turned up and just cracked on and got the garden room up in day, and the follow up electrical contractor was equally excelle... See more

Company replied

Rated 2 out of 5 stars

In response to Johnson’s comments. 1) I did not agree with Johnson’s view of the fault as the problem of the rotting timbers was not at base level but four timbers above the gr... See more

Company replied

Rated 5 out of 5 stars

The installation team, Graeme, Joe & Aidan, were friendly, polite and efficient. The work was completed quickly and no mess was left behind. Max, the sales representative was friendly and profession... See more

Rated 1 out of 5 stars

Unfortunately, my experience with Johnson’s Garden Building Services has been extremely disappointing. Customer service and communication were poor throughout. Despite clearly advising that I w... See more

Company replied

Rated 1 out of 5 stars

I've just been messed around from the beginning. They boast about 2 day installation - mine took 4 days with 3 different builders telling me different things - if ANYTHING about the bloody a... See more

Company replied

Rated 5 out of 5 stars

Graeme, Joe, Matt and Troy did an excellent job putting our garden office up. They were helpful, friendly and polite throughout and six months on we remain really pleased with the finished product.

Company replied

Rated 5 out of 5 stars

We went to visit Johnsons Garden Centre in Chestfield on the Thanet Way. It was very interesting, they had everything except plants. Not one anywhere. The cafe was excellent. Food lovely and disabl... See more

Rated 5 out of 5 stars

Great Customer Service! All members of the Johnson team and their partnering companies were great. Very polite, professional and accommodating to ensure the install went as smooth as possible. Especi... See more

Rated 1 out of 5 stars

The staff at the local office have been lovely and as helpful as possible within their remit. However, our experience with customer service has been disappointing. Communication is inconsis... See more

Company replied

Rated 5 out of 5 stars

My experience was really good. Megan was really well informed and knew what she was talking about when she was showing us around the hot tubs. Will definately be requesting Megan again for any follow... See more

Company replied

Rated 5 out of 5 stars

Just had a great chat with Ian from Royston show room, explained everything to the finest detail . We will return in a few weeks once we have our move date to secure our cabin install . Welcoming frie... See more

Company replied

Rated 5 out of 5 stars

Visited the Turrock showroom a couple of times before ordering and spoke with Michelle. She was extremely helpfull and knowledgeable abouth the products. I explained what i wanted and what it would be... See more

Rated 5 out of 5 stars

We recently purchased a garden room from Johnsons Thurrock branch. I’ve got to say this was a pleasant experience from the staff Michelle and Natalie! Their customer service was brilliant. The showro... See more

Company replied

Rated 5 out of 5 stars

Our garden room is complete and we love it! We’ve had a top class service from Michelle, Polly & Natalie from the start till the finish. Henry was very helpful when he came to visit our home. Thurro... See more

Rated 1 out of 5 stars

My order a Hub garden room, executive package. I was informed it took 2 to 3 days to complete. I repeatedly asked if that was all my add ons as well. Yes they said. First untruth. 2 or 3 days was just... See more

Company replied

Rated 5 out of 5 stars

had an absolutely brilliant experience with Johnsons Garden Buildings at Woodcote. From the moment I arrived, I felt well looked after. A special mention has to go to John Farren, who went above... See more

Company replied

Rated 5 out of 5 stars

We have just ordered our garden building. Michelle and the team at Thurrock have been really helpful. Henry was really good with advice on the site survey and other choices. Looking forward to the... See more

Rated 5 out of 5 stars

Very happy with the work carried out today by Dominic and Lewis. They were very professional and hard working. Great work and very pleased with our garden studio. Definitely recommend Johnson’... See more

Rated 5 out of 5 stars

We bought our New Pavilion from your Whitstable (Kent) branch and found the service excellent. The team who erected the building worked so hard and the finished product looks excellent.

Rated 5 out of 5 stars

Fantastic product and the installation teams for the building itself, electrics and climate control unit were first rate, professional and explained everything clearly. The local Templepatrick office... See more

Company replied

Rated 2 out of 5 stars

We purchased a Vancouver Compact, back in October 2024. We delayed the build of the structure to be sure of better weather in Spring 2025. We visited the dealership several times from the time... See more

Company replied

Rated 5 out of 5 stars

Our experience with Johnson’s Garden Buildings has been outstanding from the outset. From the initial first visit to the showroom @Harlow and the team there ,the planning stages, and the inst... See more

Rated 5 out of 5 stars

³Brilliant experience at Johnsons Garden Buildings, Woodcote. John Farren made everything simple and stress-free with his expert advice and friendly approach. Couldn’t be happier – highly recommend!

Company replied

Rated 5 out of 5 stars

So far so good. Michelle has been such a brilliant help! Henry came out to access the space and I placed my order today. I am really looking forward to having a lovely additional room at the end of my... See more

Company replied

Rated 5 out of 5 stars

Joe, Aidan, Graham and Brandon were fantastic. Professional, friendly and extremely skilled. I could not recommend the team more highly. Our studio looks fantastic. A very big thank you.

Company replied

Rated 5 out of 5 stars

Lee and Kadan worked hard to build my garden office. They updated me on progress and took into account my requirements during the build to ensure that everything was built where it should be. I was im... See more

Rated 5 out of 5 stars

The whole experience has been made joyful and easy from the help we experienced in choosing the most appropriate room for us to the building of it. It was assembled beautifully by Ryan and Terry- who... See more

Company replied

Rated 5 out of 5 stars

From the first visit to the Thurrock showroom, to the survey and placing an order has just been such a pleasurable experience working with the team. Can't wait for it to be installed.

Rated 5 out of 5 stars

All good right from the start. Paul and Jackie in Enfield, and Vicky in head office were really helpful and on the day Dom and Lewis did a great job. I would certainly recommend Johnsons. The garden r... See more

Company replied

Rated 5 out of 5 stars

Mark on site in Woodcote Wallington was really helpful and knowledgeable and helped up pick the perfect garden room. It's been great and a couple years in still very happy


Company details

  1. Garden Building Supplier

Information provided by various external sources

Garden rooms, garden buildings & offices specialist Johnsons, based across Kent, Surrey, Essex, Hampshire & London installing garden buildings for 50 years.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

587 reviews

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Replied to 100% of negative reviews

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Rated 1 out of 5 stars

I have written a view on Johnson’s…

I have written a view on Johnson’s Garden Buildings before, first time happy customer with the purchase and the construction. We were told to paint the protection on to the wood asap which we did with their sealant and paint. Then the leaks started I posted a comment and I was told to spend more money with them to put the problem right, I posted the experience and they did repair with no charge. Each year we have painted but still the leaks are there and today we had a professional painter and decorator in and told us the wood is only good for inside use NOT outside and all the bottom panels are rotten. I am left deeply upset and I really don’t want anyone else to have this experience, total waste of our hard earned cash, appalling quality.

30 March 2026
Unprompted review
Johnsons Garden Buildings logo

Reply from Johnsons Garden Buildings

Dear Linda,

We’re sorry to read this, however we’ve been unable to identify your order or previous correspondence from the details provided. We would genuinely welcome the opportunity to investigate this for you, so please contact us directly with your order information.

We would also like to clarify that our buildings are specifically designed and manufactured for outdoor use, provided that the recommended treatment and ongoing maintenance guidelines are followed.

We take concerns like this seriously and are always happy to help resolve any issues once we’re able to locate the relevant project.

Kind regards

The Team at Johnsons

Rated 5 out of 5 stars

Brilliant customer service ⭐️⭐️⭐️⭐️⭐️

If you’re looking for a company to buy your garden cabin from - look no further! Johnsons offer high quality products with first class customer service, this is my second experience having purchased a cabin for a previous property, it’s no wonder they are still going strong 8 years later, the Thurrock show room is well stocked and the help I received from Michelle in the office went beyond my expectations, thank you! Looking forward to using my new space 🏡

14 March 2026
Unprompted review
Rated 5 out of 5 stars

Totally amazing garden room and great service

From the outset Zac at the Gosport site was really great with a very positive attitude and claimed me down when he visited. The communication. Throughout was exceptional from him to. The lads that erected the building were brilliant and worked so fast as did the electrician. The eye for detail was amazing. The final painting took some time due to bad weather but over a week we had painted it to the required standard. We love our new chill out room now it is full of furniture etc.

15 March 2026
Unprompted review
Rated 1 out of 5 stars

I would never shop at Johnson’s Garden Rooms

I was passing by and the so called owner of ‘Johnson’s Garden Rooms’ on the premises of Alver Valley Garden Centre in Gosport, was very rude and condescending over a personal conversation that he’d overheard, so there’s no way I’m shopping there.

11 March 2026
Unprompted review
Johnsons Garden Buildings logo

Reply from Johnsons Garden Buildings

Hello,

Thank you for taking the time to leave a review. We are concerned to hear about your experience. However, we would like to clarify that the owner has not been on site at Alver Valley Garden Centre recently, and we are a concessionaire at the site rather than proprietors, so it seems there may be a misunderstanding regarding who you interacted with.

We take all customer feedback seriously and would be happy to discuss your visit in more detail to address any concerns. Please feel free to contact us directly.

Kind regards
The Team at Johnsons

Rated 5 out of 5 stars

From start to finish the service

From start to finish the service, product and build was excellent, thoroughly impressed with Zak (who couldn’t do enough to help) and the build crew were superb, would highly recommend a 1st class product from a first class company.

9 February 2026
Unprompted review
Rated 2 out of 5 stars

Vancouver Compact

We purchased a Vancouver Compact, back in October 2024. We delayed the build of the structure to be sure of better weather in Spring 2025. We visited the dealership several times from the time of purchase to delivery, to ask questions as we didn’t feel that we were given all the information we needed. The information we were given, is that the whole process will take 2 days, but his is not the case. The build took more than two weeks to be completed.
There were three other trades involved, in addition to the initial build: plasterers, electricians and climate control. All on different dates, with a need to allow gaps between them (3 days between plasterer and electrician). We knew nothing of this prior to the start of the build. We had three different companies phoning for dates, all lof which had to be in a specific order.
We had a painter pre-booked to paint the structure, but had to re-book him for a week later, due to the additional trades we knew nothing about.
We also had issues over the quality of the build. After a few weeks, a gap appeared at the back of the structure, so sunlight was shining through where the joists meet the roof. We complained and although this was fixed (apparently temporarily) a bigger gap appeared a few months later which required a more permanent fixing, with additional wood being added to close the gap that had appeared. We have also had problems with the doors not closing. We received instruction on how to adjust the doors but this was not easy, and we ended up paying an independent carpenter to adjust the doors, so we could close them fully.
In summary; the information given by the sales team was incorrect. Regardless of how many times questions were asked, we still received the same information, that the build would be completed in two days. We would not recommend Johnsons to friends or family.

26 April 2025
Unprompted review
Johnsons Garden Buildings logo

Reply from Johnsons Garden Buildings

Thank you for sharing your feedback. We’re very sorry that aspects of your experience did not meet expectations.

While the structural build of a Vancouver Compact typically takes two days, projects with additional trades—such as plastering, electrics and climate control—require a specific sequence with intervals to ensure quality. We apologise if this was not made clear at the point of sale and understand the frustration it caused when coordinating your own arrangements.

Regarding the roof joint, timber buildings naturally move and settle over time. When you raised the issue, we carried out remedial works, and we would always address such matters under the comprehensive structural warranty provided with all our buildings.

For the doors, adjustment guidance is included in the handover documentation, as minor realignments can occasionally be needed as the building settles. These instructions are intended to allow straightforward correction as part of normal homeowner maintenance but we would have been happy to offer further detail had you informed us that you were finding the adjustment difficult.

We take your feedback seriously and have shared it internally to ensure clearer communication around timelines and specifications in the future.

Kind regards
The Team at Johnsons

Rated 5 out of 5 stars

Great service

We have just ordered our garden building. Michelle and the team at Thurrock have been really helpful. Henry was really good with advice on the site survey and other choices. Looking forward to the project completion.

18 February 2026
Unprompted review
Rated 5 out of 5 stars

We’ve been really impressed with the…

We’ve been really impressed with the whole process so far. Natalie has been incredibly helpful and endlessly patient — especially while my husband and I debated every last detail! Henry came out for a site visit in very wet conditions, was knowledgeable, practical, and helped us focus on the decisions that really mattered. We’re very happy with how everything’s been handled by the Thurrock branch and are really looking forward to the installation.

17 February 2026
Unprompted review
Rated 5 out of 5 stars

Matt at the Whitstable branch

Matt at the Whitstable branch, very helpful. Not pushy on our first visit, but very informative. Friendly attitude and answered all our questions on the site visit. Made us confident of the product

3 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent sales process.

Michelle was very friendly, professional and helpful. She was very patient and helpful as we made our decisions and later as we added to our plan. We were not able to use the new payment process as we did not have online banking on our phone and later we struggled as we had a limit on our account, however, Michelle spent a long time making sure everything went through safely and correctly. We were very pleased with the way we were dealt with, nothing was too much trouble. Thank you.

5 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Our garden room is complete and we love it! We’ve had a top class service from Michelle, Polly & Natalie from the start till the finish.
Henry was very helpful when he came to visit our home.
Thurrock showroom is a lovely site and we highly recommend visiting.

4 February 2026
Unprompted review
Rated 5 out of 5 stars

Staff at Thurrock very friendly and welcoming

Staff are very friendly and welcoming, was greeted by a woman named Michelle she was very helpful, friendly and knowledgeable.
Natalie explained the process very thoroughly and we are looking forward to purchasing our garden room soon.
I have already highly recommended to my friends and family.

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Jon and Michelle were very helpful

I’ve had a great experience so far with the Thurrock branch while arranging my garden room. Jon and Michelle have both been really helpful, friendly, and professional throughout the sales process. They answered all my questions clearly and made everything feel straightforward and well organised. Communication has been excellent, and I feel confident I chose the right company. Really lovely team to deal with!

6 February 2026
Unprompted review
Rated 5 out of 5 stars

We went to visit Johnsons Garden Centre…

We went to visit Johnsons Garden Centre in Chestfield on the Thanet Way.
It was very interesting, they had everything except plants. Not one anywhere.
The cafe was excellent. Food lovely and disabled toilets very clean. One or two rusty hand rails could do with repainting otherwise I would give it a 8 out of 10.

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Very Helpful

Visited the Thurrock show room today and the help and advice you received from the 2 lovely ladies in the office Michelle & Natalie has really helped to decide which cabin would best suit the space i have. So I am going home with my free bag brochure they gave me to discuss with my better half.

4 February 2026
Unprompted review
Rated 5 out of 5 stars

Great Service @ Thurrock Display Village

I have recently purchased a garden cabin from the Thurrock Display Village. Natalie, Michelle and Polly have provided an incredible friendly service, helping with every step of our purchase from our initial visit to The Village to the home site visit which was carried out by the manager Henry (who was very informative and helpful) I am looking forward to the installation and our summer events in the garden. Brilliant service, lovely team to work with and highly recommend. Thank you

4 February 2026
Unprompted review
Rated 1 out of 5 stars

Very Disappointing Experience

Unfortunately, my experience with Johnson’s Garden Building Services has been extremely disappointing. Customer service and communication were poor throughout. Despite clearly advising that I was on holiday and happy to deal with matters on my return, I was repeatedly contacted and chased for payment and installation date confirmation, which unnecessarily disturbed my time away.

The quality of the building materials used was well below what was promised during initial discussions. As a result, I have had to repair and resolve several issues myself—problems that should not have occurred had the materials been of a better quality.

The finished work failed to meet the standard and quality that were discussed and expected. Overall, the service did not reflect what was advertised or agreed.

The only positive part of this experience was the two builders on site, who worked hard and were very polite and professional throughout the project. Unfortunately, this does not outweigh the overall poor experience, and I would not recommend this company based on my experience.

1 July 2025
Unprompted review
Johnsons Garden Buildings logo

Reply from Johnsons Garden Buildings

Hi Shannon,

We seem to be having trouble matching your name with a customer record but the closest match we have seems to indicate that you had a faulty door which was replaced and that you raised a concern that the door hooks were left unfitted, to which you were advised that this is so that doors can be painted prior to their installation but, as a goodwill gesture, we offered to send a technician to fit them once you had applied the treatment paint. We can only apologise for any inconvenience caused.
In respect of the contact regarding installation dates etc., we can see that you were away but did advise you were happy to be contacted, albeit via your husband's phone as yours was not receiving calls. However, we also apologise if this caused you any inconvenience but, whilst we are always keen to provide our valued customers with the soonest possible installation date, we would have happily deferred had we been aware that contact at that time was inconvenient.

Kind regards

The Team at Johnsons

Rated 5 out of 5 stars

First Class Service

From the first visit to the Thurrock showroom, to the survey and placing an order has just been such a pleasurable experience working with the team. Can't wait for it to be installed.

9 December 2025
Unprompted review

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