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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, patience, and ability to build confidence, often leading to first-time passes. Many highlight the clear, structured, and personalized instruction that makes learning enjoyable and effective. People appreciate the instructors' dedication to not just passing the test, but also to developing safe and confident drivers. However, some people were dissatisfied with the service and booking process. There were instances of instructors being unprofessional, including chronic lateness and inattentiveness. A few customers also experienced issues with instructor availability and communication regarding schedule changes, leading to wasted time and frustration.

What people talk about most

Staff

Customers had positive experiences with staff, particularly praising instructors for their patience,... See more

User experience

Clients share positive opinions on user experience. Many customers highlight the tailored teaching methods,... See more

Instructions

Users describe positive interactions with instructions. Customers consistently praise instructors for their... See more

Service

Customers consistently note ambiguous experiences with service. Many reviewers praise instructors for being... See more

Booking process

People report ambiguous experiences with the booking process. Many customers found the website easy to use... See more

Based on these reviews

Rated 5 out of 5 stars

I cannot recommend BSM and specifically instructor Scott Reynolds highly enough. 🌟 Thanks to his outstanding teaching, calm guidance, and genuine commitment to my progress, I passed my driving test f... See more

Rated 5 out of 5 stars

Fer is an excellent driving instructor. He creates a relaxed atmosphere while still being clear, focused, and assertive when it matters. I learned quickly and gained real confidence behind the wheel.... See more

Rated 5 out of 5 stars

I have used BSM for driving lessons twice and thanks to them have passes my driving test. There was certainly a gap in the learning process and it has been good to see how they have evolved wit... See more

Company replied

Rated 5 out of 5 stars

Lewis Atkins is an excellent driving instructor and I would highly recommend him to anyone. I passed my test first time, and learning with him was a very positive and fun experience. He’s funny, down... See more


Company details

  1. Driving School

Information provided by various external sources

Driving Lessons and Driving Instructor Courses from BSM. Learn to drive with BSM and pass with confidence, book online today!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Highly recommend

I passed the first time thanks to Ljeonora Trnava NW London with only two minors. Ljeonora is a fantastic instructor. Her attention to detail, professionalism and thorough teaching method ensured I had all bases covered and went into the rest fully prepared. I’d highly recommend Ljeonora to anyone looking to pass their driving test in the first attempt!

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Instructor Damir Vujevic

I had Damir Vujevic as my instructor and he was amazing! Explained the structure of the test really well, kept track of my strengths and weaknesses to make sure I was ready for test day. Lessons fit well into my schedule, made sure to do several lessons close to test day as well to help me feel prepared. Would definitely recommend!!

15 April 2026
Unprompted review
BSM logo

Reply from BSM

Love to hear it 💛.

Rated 1 out of 5 stars

I'm truly disappointed.

I'm truly disappointed with my experience with Mike Frovein, one of the driving instructors at BSM. His frequent phone use during lessons, often for extended periods without explanation, made me feel like my learning wasn't a priority. The repetitive driving routes within the same industrial estate for weeks, without ever progressing to proper roads, left me feeling unprepared and doubtful. This continued for 5 lessons. Seeing my friends advance quickly only amplified my frustration and significantly undermined my confidence, making me question my driving abilities. Since switching instructors and progressing to test routes within just four lessons, it's clear that my initial instruction was inadequate, leaving me with the impression that profit was prioritized over my development as a driver.

11 February 2026
Unprompted review
BSM logo

Reply from BSM

Hi Molly, we’re sorry to hear about your experience. We hope you’ve had the chance to raise any concerns with our Customer Service team so they can look into this and pass the feedback on. If there’s anything further you’d like us to review, please feel free to reach out to the team via live chat here: https://www.bsm.co.uk/contact

Rated 5 out of 5 stars

Instructor Marcin

I have contacted Marcin, with 2 weeks notice to my driving test, this guy trusted my ability to drive and corrected a lot of my driving, very accurate and reliable person, he does everything by the book, improved my observations, i have passed my test today with 0 fault, I can’t thank this guy enough and if you are looking for a driving instructor, Marcin is your man.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Great Instructor – Patient, Supportive, and Confidence-Building

I had a great experience learning to drive with Travis Joseph at BSM. He was always calm, patient, and really clear when explaining things, which made a big difference to my confidence behind the wheel. Even when I made mistakes, he stayed encouraging and helped me improve without feeling stressed. His lessons were well structured and focused on exactly what I needed to work on. I’d definitely recommend him to anyone looking for a supportive and reliable driving instructor.

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent driving experience!

Passed my test today with John Bolton, 10/10 driving instructor, would highly recommend, he is patient, professional and explained everything clearly. He gives good feedback, made me feel at ease and fully prepared for my test.

I would highly recommend him to anyone looking for a reliable and supportive driving instructor.

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Scott Reynolds helped me pass first time!

Scott Reynolds is an excellent instructor! From my first lessons with Scott, Scott was able to point out many bad habits I picked up driving previously with another instructor. He taught me the correct way to drive for both the test and for driving after the test, quickly helping me correct these bad habits. Scott was also extremely patient with me and explained things perfectly so I was able to understand. His way of teaching is tailored - if you are struggling to understand through explanation he will aid you through showing you how it is done. Scott is also very reliable, he will always show up on time and never cancels. I must thank Scott Reynolds for my first time pass as I couldn’t have done it without him! I recommend him to anyone who is learning to drive or struggling!

31 March 2026
Unprompted review
Rated 5 out of 5 stars

100% would recommmend the service and instructor

I recently got my licence after learning with BSM. The booking system was really simple and my instructor, Farzam Ashouri, was so patient with me, even at the beginning when i was making a lot of mistakes and was really nervous on the roads. He prepared me very well for my test which i thankfully passed!

9 March 2026
Unprompted review
BSM logo

Reply from BSM

Hey Ryan, this is fabulous 🥰, Farzam will be over the moon to hear your lovely feedback. Congratulations on passing your test, we hope you're enjoying being out and about on the roads 😊🚗.

Rated 5 out of 5 stars

Baqir was my instructor from BSM and I…

Baqir was my instructor from BSM and I have passed test in Uxbridge first attempt. He is very knowledgeable, confidence builder, and clear communicator. I would recommend for Slough and Uxbridge.

30 March 2026
Unprompted review
Rated 5 out of 5 stars

I have used BSM for driving lessons…

I have used BSM for driving lessons twice and thanks to them have passes my driving test.

There was certainly a gap in the learning process and it has been good to see how they have evolved with available technology.

My instructor Daniel Bradley was great, very knowledgable and understanding. I feel i have been prepared not only to pass the test, which as stated above i succeeded on my first attempt, but also to develop as a safe driver beyond the scope of achieving my full licence.

Highly recommended instructor and a business which clearly know their craft. Thank you kindly BSM

25 March 2026
Unprompted review
BSM logo

Reply from BSM

Hi there, thank you for leaving such great feedback for service and about Daniel. Huge congratulations on passing your test — we're delighted for you.

Rated 5 out of 5 stars

First time pass with thanks to Daniel Bradley and BSM

I could not have asked for a better driving instructor than Daniel Bradley at BSM. He always catered lessons to meet my needs and had so much understanding and patience because he really believed in me. I’d highly recommend Dan to anybody of any age or ability learning to drive, he knows his stuff inside out and above all is a lovely man to share a car with, especially in some of the more stressful driving situations.

25 March 2026
Unprompted review
Rated 5 out of 5 stars

I couldn’t recommend BSM and…

I couldn’t recommend BSM and specifically Martin enough! He helped me build up my confidence and belief that I could pass my driving test. He was incredibly patient and never minded explaining things multiple times until I understood fully. Thanks to him I was able to pass first time.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

5 Stars for Mario Trapasso in Manchester!

I recently passed my driving test first-time (automatic) thanks to the great work of my instructor, Mario Trapasso, in Manchester!

I was particularly nervous to revisit driving in fear of having an insensitive instructor, but I couldn’t recommend Mario enough. He made me feel comfortable straight away thanks to his calm and patient approach. My nerves lessened right away, and my confidence improved much faster than I could've imagined!

Mario explained everything clearly and in a way that was easy to understand, and he often adapted/changed lessons to suit my pace. He was also great at recognising when I was ready to be pushed a bit further, and he challenged me to learn new skills and progress faster throughout my time learning with him. It really helped me make a lot of progress in a short space of time.

He’s also very reliable and professional, always on time and great to chat with. Each lesson felt structured and productive, and I always came away feeling like I’d improved.

Using the BSM website to book lessons was also very easy, but thanks to Mario, I not only learned how to drive safely, but also to feel genuinely confident on the road. I’d highly recommend him to anyone, especially if you’re a nervous beginner.

Thanks, Mario!

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Amazing experience with BSM

Amazing experience with BSM! Particularly Scott Reynolds!!
He wastes no time from the first lesson, teaching you basics then getting you on the road ASAP. I passed just after 7 months of lessons. Thank you so much Scott!

17 February 2026
Unprompted review
Rated 5 out of 5 stars

Matt Richardson - AA - Haywards Heath (Burgess Hill Test)

I have been having lessons with Matt since March 2025 and it's been a great experience!
Matt's teaching style is very patient and explains all aspects of driving in a very clear way and has also advised on mental techniques to approach driving with the right mindset. which has been a totally completely different experience when I first started driving with a different instructor beforehand - Matt creates an extremely comfortable learning environment for you to learn and more importantly make mistakes - and be ok with them, as they'll be discussed in a productive way.

Matt will also give you the tools to problem solve whilst you're driving and give you the opportunity to reflect on opportunities, so it will provide you with the confidence you need when driving on your own.

I successfully passed my driving test on 2nd time, (I booked my first test a tad too early). Scheduling times for lessons was super easy and Matt will be willing to work with you at whatever pace you wish to learn.

I highly recommend Matt to learn with and I'm super grateful to have a great learning experience, and will be doing my Pass Plus with Matt as well!

19 March 2026
Unprompted review
BSM logo

Reply from BSM

Delighted we could help 😁.

Rated 1 out of 5 stars

Jack Brennan - Colchester


Jack Brennan - Colchester
I was nervous starting out driving, Jack didn't provide me with any comfort with this, only a very harsh tone and awkward manner. He actually asked me out on a date after my 2nd lesson and I felt it very inappropriate. I felt like I had to go along with it as he was giving me a good discount. By the emergency stop lesson I was absolutely unable to continue.
Please review your choices as instructors.

4 March 2026
Unprompted review
BSM logo

Reply from BSM

Hi Jordan, we're sorry to hear this and hope you're doing okay. We’d really like to support and get this fully looked into, so please reach out to us via live chat or email when you can. We can also help move you over to a new Instructor too.

📧 pupilhelpBSM@theaa.com
💬 www.bsm.co.uk/chat

Rated 5 out of 5 stars

Highly recommend Ferhat - N1

Highly recommend Ferhat! I couldn’t have asked for a better instructor, which is why I passed first time.

Ferhat is professional, a nice and patient guy and really catered to my individual needs.

He explained everything so clearly, he really built my confidence more and more each lesson. He made me feel comfortable and confident behind the wheel, even when I was nervous.

If you’re in Islington/Hackney and want to pass first time, Ferhat’s your guy!

7 March 2026
Unprompted review

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