Johnsons Seeds Reviews 

2,358
•
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 49 reviews, reviewers had a great experience with this company. Many consumers express immense satisfaction with the beautiful and healthy plants they receive, noting that items arrive safely and right on schedule. People consistently mention the exceptional standard of the products, praising the careful packaging that ensures everything stays protected during transit. Some reviewers were not happy with certain seeds failing to germinate properly or plants arriving damaged and wilted after spending too much time in transit. Customers additionally reported frustrating experiences involving delayed order updates, unhelpful customer service responses when seeking assistance, and unexpected item substitutions.

What people talk about most

Product

Users describe ambiguous interactions with product, as experiences vary significantly. On one hand, consumers... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers praising the excellent condition, healthy... See more

Delivery service

Reviewers express mixed feelings about the delivery service, with some customers praising the fast delivery... See more

Order

People report ambiguous experiences with order, noting that while items were initially confirmed as in stock... See more

Customer service

Customers consistently note ambiguous experiences with customer service, as opinions are sharply divided.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered 90 Winter Pansy garden ready plants. A few had come out of their pots in transit, but all were healthy. Not as large as stated, but acceptable. They are now safely transplanted. They arrived... See more

Company replied

Rated 4 out of 5 stars

The plants are excellent but I don’t like Yodel. They deliver in the evenings and at weekends and some drivers obviously don’t understand the term “live plants”as they had been upside down and fallen... See more

Company replied

Rated 4 out of 5 stars

The plants were healthy. There was only two in the packs I couldn’t use. They were smashed. Other than that satisfied. Thankyou

Company replied

Rated 5 out of 5 stars

I received the packets…Of bulbs safely. Thanking you Yours sincerely Princess Wendy Lawrence- Stewart Duchess. Of Dorset Countess. Of Holland

Company replied


Company details

  1. Garden Center
  2. also in
  3. Seed Supplier
  4. Wholesale Plant Nursery

Information provided by various external sources

Established in 1820, Johnsons Seeds supply premium quality flower and vegetable seeds, young plants and gifts for gardeners.


Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(2,358)

25 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Plants

Plants recieved were not as good as previous ones have been.

24 June 2025
Johnsons Seeds logo

Reply from Johnsons Seeds

Good Afternoon,
Thank you for taking the time to leave us a review
We appreciate your honest feedback and will use this to improve the service we offer.
Please do not hesitate to contact us if we can be of any further help.
Kind Regards,
Customer Service.

Rated 2 out of 5 stars

Very poor delivery service

Very poor delivery service never ever replied to my two emails I sent with attached pictures

24 June 2025
Johnsons Seeds logo

Reply from Johnsons Seeds

Good Afternoon,
Thank you for taking the time to leave us a review
We appreciate your honest feedback and will use this to improve the service we offer.
Please do not hesitate to contact us if we can be of any further help
Kind Regards,
Customer Service.

Rated 5 out of 5 stars

High quality well packed plants

High quality well packed plants. Delighted with them.

24 June 2025
Johnsons Seeds logo

Reply from Johnsons Seeds

Good Afternoon
Thank you for taking the time to leave us a review
We appreciate your feedback
Kind Regards,
Customer Service

Rated 1 out of 5 stars

Plants arrived in dried out condition

Plants arrived in dried out condition, poorly packed in a cardboard box. Previous orders have always been dispatched in plastic cells to retain moisture. Will not buy from Woolmans again, the change to Johnsons has leas to an inferior product.

24 June 2025
Johnsons Seeds logo

Reply from Johnsons Seeds

Good Afternoon,
Thank you for your feedback,
A member of our customer service team will be in contact with you directly.
Kind Regards, Customer Services.

Rated 5 out of 5 stars

excellent product

Straightforward, no surprises and excellent product.

24 June 2025
Johnsons Seeds logo

Reply from Johnsons Seeds

Good Afternoon
Thank you for taking the time to leave us a review
We appreciate your feedback
Kind Regards,
Customer Service

Rated 5 out of 5 stars

I find that Woolmans is a great company…

I find that Woolmans is a great company when purchasing chrysanthemums as they specialise in these plants and I can guarantee on good quality plants

24 June 2025
Johnsons Seeds logo

Reply from Johnsons Seeds

Good Afternoon
Thank you for taking the time to leave us a review
We appreciate your feedback
Kind Regards,
Customer Service

Rated 5 out of 5 stars

Garden ready busy lizzie were packed…

Garden ready busy lizzie were packed perfectly and in good condition when arrived and just the right time to get planted out. All are growing nicely would certainly recommend. Maybe could have arrived couple of weeks earlier but that’s being picky thanks

24 June 2025
Johnsons Seeds logo

Reply from Johnsons Seeds

Good Afternoon
Thank you for taking the time to leave us a review
We appreciate your feedback
Kind Regards,
Customer Service

Rated 5 out of 5 stars

Would recommend this company

Had a small problem the company went all out to sort it out very quickly

24 June 2025
Johnsons Seeds logo

Reply from Johnsons Seeds

Good Afternoon
Thank you for taking the time to leave us a review
We appreciate your feedback
Kind Regards,
Customer Service

Rated 1 out of 5 stars

Crushed lavender plants on arrival

Crushed lavender plants on arrival , dry and bad condition, out of 9 plants only 5 will survive, 3 were virtually dead on arrival

24 June 2025
Johnsons Seeds logo

Reply from Johnsons Seeds

Good Afternoon,
Thank you for your feedback,
A member of our customer service team will be in contact with you directly.
Kind Regards,
Customer Services.

Rated 1 out of 5 stars

Begonia plants garden ready ordered in…

Begonia plants garden ready ordered in February arrived in June so small and some without root system. Very disappointed called your help line to advise and was told they will grow and in a couple weeks will be fine. I am still waiting for them to grow…….and I am watering them.
Now having to buy plants at my Garden Centre.
Will not be buying your plants again.

24 June 2025
Johnsons Seeds logo

Reply from Johnsons Seeds

Good Afternoon,
Thank you for your feedback,
A member of our customer service team will be in contact with you directly.
Kind Regards,
Customer Services.

Rated 5 out of 5 stars

Used speedplanter again

Used speedplanter again. Always successful, no losses and a super display.

24 June 2025
Johnsons Seeds logo

Reply from Johnsons Seeds

Good Afternoon
Thank you for taking the time to leave us a review
We appreciate your feedback
Kind Regards,
Customer Service

Rated 5 out of 5 stars

Plants arrived in perfect…

Plants arrived in perfect condition,very well packaged.
It was apparent that they had been well watered prior to dispatch.

18 May 2025
Johnsons Seeds logo

Reply from Johnsons Seeds

Good Afternoon
Thank you for taking the time to leave us a review
We appreciate your feedback
Kind Regards,
Customer Service

Rated 5 out of 5 stars

Excellent well impressed !!!!!!!!!!

Ordered Monday received Saturday well impressed. A great selection of items to choose from, but to test them out I ordered 3 packets of seeds.
Can’t fault them - very good & very professional, I am surprised at the feedback they have been having I’ll be planting these before I put in my next order.
Looking forward to their results - nevertheless I will keep updating my review.
Many thanks Johnsons seeds ……..

21 June 2025
Unprompted review
Rated 3 out of 5 stars

Delivery of Two Halves

Lobelia - brilliant 5 stars all round - packaging, Delivery and plant quality.
Begonia - did not arrive - Yodel Track and Trace: "Due to your parcel's condition and contents, we are unable to deliver. Contact Sender". Refund from Woolmans as no more stock available. Disappointed. Visit Notcuts, cost more than double (but good plants).

9 June 2025
Johnsons Seeds logo

Reply from Johnsons Seeds

Good Afternoon
Thank you for taking the time to leave us a review
We appreciate your honest feedback and will use this to improve the service we offer.
Please do not hesitate to contact us if we can be of any further help
Kind Regards,
Customer Service

Rated 5 out of 5 stars

The garden ready plants were in…

The garden ready plants were in excellent condition and nice healthy, strong roots.

27 May 2025
Johnsons Seeds logo

Reply from Johnsons Seeds

Good Morning
Thank you for taking the time to leave us a review
We appreciate your positive feedback
Kind Regards,
Customer Service

Rated 5 out of 5 stars

All arrived in good condition

All arrived in good condition

28 May 2025
Johnsons Seeds logo

Reply from Johnsons Seeds

Good Morning
Thank you for taking the time to leave us a review
We appreciate your feedback
Kind Regards,
Customer Service

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look