You can find some great stuff, however, I've had terrible luck with electrical items, items are dead, had a vacuum that set of my smoke detectors and 2 dead floor lamps. Emailed the Birmingham office... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have won several items from here, some have been ok a lot haven’t. My last one was 3 garden strimmers which I got for a decent price, but when received them they all came with batteries and extra pa... See more
Company replied
ZERO STARS. Please do not buy from John pye if you are unable to view the product before bidding. They expect you to bid for their goods from all over the country and they set inconvenient time frame... See more
Company replied
Avoid like the plague - auctioning non working goods and listing items such as batteries are included when they are not. Would give zero stars if possible, we bought 6 items all do not work. Complete... See more
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Company details
Written by the company
Online auctions from personal electronics, furniture and homeware to property, jewellery, vehicles and business insolvency.
Contact info
John Pye & Sons, James Shipstone House, Radford Road, New Basford, NG7 7EA, Nottingham, United Kingdom
- 0115 970 6060
- info@johnpye.co.uk
- www.johnpye.co.uk
2.8
Average
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 90% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Refund
Shoes were a different size as to what was shown on the auction photo of the box. Mavis arranged for them to be collected and a full refund given.
Thank you Mavis for a 1st class customer service rarely seen nowadays
1 June 2026
Unprompted review
Reply from John Pye Auctions
Good Afternoon Bill,
Thank you for leaving a 5-Star review.
Mavis would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that your experience with us has been positive. Follow us on Facebook and Instagram to be the first to know what’s available in our weekly auctions!
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
Please do not buy from this company
Please do not buy from this company. I purchased a WorkZone cordless lawnmower price including charges & delivery £114. I assembled it only to find the grass length handle was broken in two. No other part of the mower was dented or marked, so, this could not have happened during delivery. I contacted John Pye who requested photos and this is the reply I received
Good Afternoon Deborah,
Thank you for your response. I’m sorry to hear you’re disappointed with the condition of the lot. All our items are sold as seen and are not guaranteed to be new, complete or fit for purpose. We do provide a viewing period prior to sale, the viewing period was Friday 29th May. This is so customers have the opportunity to inspect the items and check they’re happy with the condition. Unfortunately, because of this I am unable to offer a refund on this occasion, as I must abide by our terms and conditions.
Kind regards,
Mavis
Chesterfield CS team | John Pye Auctions
Pottery Ln W, S41 9BN
Tel: 0333 041 1555 (1, 2)
Mon - Fri, 9am - 5pm
johnpyeauctions.co.uk
I bid on this item online, I live in the Midlands how on earth am I supposed to view when the depot is in Chesterfield, how can they sell items that are not fit for purpose without putting it in the item description?
Complete and utter cowboys. Go any where but here.
17 June 2026
Unprompted review
Reply from John Pye Auctions
Good Afternoon Deborah,
Thank you for taking the time to review John Pye Auctions.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
Our Lots can come from many different backgrounds including second hand and retail returns so we do encourage bidders to come along to site and attend the auction in person to view goods before deciding to bid.
We offer our customers additional photos if there is enough time remaining on the auction.
Kind Regards,
JP Customer Service Team
Reply from John Pye Auctions
Good Afternoon Leon,
Thank you for leaving a 5-Star review.
Felicity would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that your experience with us has been positive. Follow us on Facebook and Instagram to be the first to know what’s available in our weekly auctions!
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
Don't waste your money !!
Don't waste your money !!! RECEIVED 2 ITEMS, BOTH NOT USEABLE
Slow cooker arrived smashed so had to bin it! Very poor packaging
Air fryer had an electical fault...had to bin it !
17 June 2026
Unprompted review
Reply from John Pye Auctions
Good Afternoon Sarah,
I’m disappointed to hear that your experience with us fell short of your expectations.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
Our Lots can come from many different backgrounds including second hand and retail returns so we do encourage bidders to come along to site and attend the auction in person to view goods before deciding to bid.
Kind Regards,
JP Customer Service Team
A clock I had bought arrived broken
A clock I had bought arrived broken. Luckily I spoke to May who organised its return with no difficulty. Very pleasant lady to deal with.
Just waiting for my refund.
11 June 2026
Unprompted review
Reply from John Pye Auctions
Good Morning Lynda,
Thank you for leaving a 5-Star review.
May would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
First Rate Customer Services
Had a problem with an item that was won at an auction. After contacting customer services, I was dealt with by a polite gentleman called Logan.
The problem was sorted out without any issues with the help of Logan who was very responsive and helpful.
16 June 2026
Unprompted review
Reply from John Pye Auctions
Good Morning Tony,
Thank you for taking the time to review John Pye Auctions.
Logan would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
Timely response and assurance that my…
Timely response and assurance that my issue was resolved. Thanks, May
16 June 2026
Unprompted review
Reply from John Pye Auctions
Good Afternoon Wezzie,
Thank you for leaving a 5-Star review.
May would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
Was in hospital unexpected.
Was in hospital unexpected.
I was 3 days late picking up a tiny box because I was in hospital.
John Pye Auctions charged me a extra 60 pounds for keeping the box.
The items were already junk.
Worst company I have dealt with
15 June 2026
Unprompted review
I have won several items from here
I have won several items from here, some have been ok a lot haven’t. My last one was 3 garden strimmers which I got for a decent price, but when received them they all came with batteries and extra parts but when I tried to charge the batteries and use the strimmers none of them worked. If you do buy electrical stuff make sure it’s unused and wrapped because the used items are usually rubbish.
27 September 2025
Unprompted review
Reply from John Pye Auctions
Good Morning Mr Bennett,
Thank you for taking the time to review John Pye Auctions.
I’m disappointed to hear that your experience with us fell short of your expectations.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
We offer our customers additional photos if there is enough time remaining on the auction.
Kind Regards,
JP Customer Service Team
So many greedy grab a bargain people
Everytime I visit Trustpilot I see the bad reviews for John Pye Auctions getting worse. Greedy people go on the auction site and bid rediculous prices for items for which they have only seen a few photos. If an item is in a box and they show a photo of just the top of the item, there is a reason for that, good chance the item has physical damage they do not want you to see. Of course they are a bit dodgy, they are an auction site that operate in the greyzone. If some idiot bids £80 for something that is worth £50 to make sure they win but really hope they will get it for less, they will pay £80 you can rely on that, It is not Ebay. People crying about hidden charges. There are no hidden charges, the charges are plastered all over their website, whatever the winning bid is, you add 25% buyers premium, then add the postage, then add 20% VAT and that is what you pay. It could not be simpler, a 3 year old could work it out. I am afraid that when you have this many stupid people packed into a small country like the UK then I fear for its future.
5 May 2026
Unprompted review
Reply from John Pye Auctions
Good Morning,
Thank you for taking the time to review John Pye Auctions.
We appreciate all feedback and take on board customers comments and opinions.
At John Pye, we aim to provide the best experience we can for our customers, and we take our customers’ feedback very seriously.
Kind Regards,
JP Customer Service Team
Waste of time you bid and the price…
Waste of time you bid and the price always get pushed past the retail price with all there costs and hammer fees, i have found you bid and within 10min you are out bid, this place is a scam as im sure they bid themselves to push the prices up, use with caution ⚠️
12 June 2026
Unprompted review
Reply from John Pye Auctions
Good Morning James,
Thank you for taking the time to review John Pye Auctions.
I’m disappointed to hear that your experience with us fell short of your expectations.
We are committed to ensuring a fair marketplace for all our users, which is why shill bidding is not allowed at John Pye.
Our customers bid on lots up to their maximum price until the highest bidder is success and wins the lot.
Being an auction house, we sell our goods as they appear. We advise customers to visit the auction in person to ensure you are satisfied with the condition of the lot before placing your bid.
Kind Regards,
JP Customer Service Team
Logan is the guy for any issues
Logan at the Nottingham branch was great had an issues with wrong item and he made sure it was rectified
12 June 2026
Unprompted review
Reply from John Pye Auctions
Good Morning Zee,
Thank you for leaving a 5-Star review.
Logan would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that your experience with us has been positive. Follow us on Facebook and Instagram to be the first to know what’s available in our weekly auctions!
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
Persephone was Brilliant
The photos do not tell the full story, bargains to be had. Had a slight issue with a description, Persephone was brilliant.
11 June 2026
Unprompted review
Reply from John Pye Auctions
Good Morning Naz,
Thank you for taking the time to review John Pye Auctions.
Persephone would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We offer our customers additional photos if there is enough time remaining on the auction.
Kind Regards,
JP Customer Service Team
Disgusting ninja air fryer
I purchased an ninja air fryer from this company. There were limited photos but one in a box and of the back of the air fryer. The item arrived which is in an absolutely disgusting state. The grease has leaked out and even soaked the internal packaging. It’s vile! No photos showed the extent of the filth and upon contacting them they state there is nothing they can do. They state there are viewing times to see the items which i wasn’t aware of nor do i live in any close proximity to any sites. I would expect more accurate photos of the items in such a disgusting state! Extremely disappointing and won’t be purchasing anything again.
10 June 2026
Unprompted review
Reply from John Pye Auctions
Good Morning Sophie,
Thank you for taking the time to review John Pye Auctions.
I’m disappointed to hear that your experience with us fell short of your expectations.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
We offer our customers additional photos if there is enough time remaining on the auction.
Kind Regards,
JP Customer Service Team
Avoid
I’ve just bought an outdoor sofa. It’s arrived missing half the frame so it’s useless and I can’t get the missing parts from anywhere.
I’d avoid as you don’t like what you’re buying and whether it’s worth it by the time you’ve added extra charges and delivery. Now stuck with a useless item that turned out to be expensive.
22 May 2026
Unprompted review
Reply from John Pye Auctions
Good Morning Kat,
Thank you for taking the time to review John Pye Auctions.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
Our Lots can come from many different backgrounds including second hand and retail returns so we do encourage bidders to come along to site and attend the auction in person to view goods before deciding to bid.
Kind Regards,
JP Customer Service Team
I’ve been buying from this company for…5 years
I’ve been buying from this company for a few years now with mixed success especially regarding the electric items be very wary of them but my latest experience has left a bad taste in my mouth I bought a high end mountain bike for nearly £500 when my colleague turned up to pick it up they informed him it was missing and we would have to put a claim in for it which was done a few days later they offered a refund no apology or explanation do I accept that this may happen and took the refund which I am now struggling to get of them not really acceptable from a company this size so be very wary when dealing with them
9 June 2026
Unprompted review
Reply from John Pye Auctions
Good Morning Joe,
Thank you for taking the time to review John Pye Auctions.
Our aim is that all customers should be treated well and get the help they need when contacting us.
It is very important to us to receive such feedback, in which we can improve our service to our customers.
Kind Regards,
JP Customer Service Team
Very happy to say that Customer service…
Very happy to say that Customer service is doing their job at highest level. I had an issue with a delivery spot that was fixed in a minutes by Persephone. I really appreciate her help.
11 June 2026
Unprompted review
Reply from John Pye Auctions
Good Afternoon Dominik,
Thank you for leaving a 5-Star review.
Persephone would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
Dealt with logan about a return great…
Dealt with logan about a return great service many thanks logan
11 June 2026
Unprompted review
Reply from John Pye Auctions
Good Afternoon,
Thank you for leaving a 5-Star review.
Logan would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
DON’T PLACE THAT BID
DON’T PLACE THAT BID! if you’re thinking of buying from John Pye - DON’T!
They sell faulty goods that are not described as faulty - Something that seems to be a legal requirement for any other auction company.
Their customer service is disgusting. Their hidden charges are extortion.
I’m amazed that this company can legally trade in this manner. So openly. They basically declare they’ve conned you into spending your money and there’s nothing you can do!
10 June 2026
Unprompted review
Reply from John Pye Auctions
Good Morning Neil,
Thank you for taking the time to review John Pye Auctions.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
Our Lots can come from many different backgrounds including second hand and retail returns so we do encourage bidders to come along to site and attend the auction in person to view goods before deciding to bid.
Kind Regards,
JP Customer Service Team
Great place to buy branded pieces & helpfull staff
Great place to buy branded pieces very cheap.Got my food processor, kitchen mixer, luxury shoes and children toys from there. Also very quick and helpful staff, I had a incorrect invoice and May and Julian really helped and informed me in all steps while solving the problem.
9 June 2026
Unprompted review
Reply from John Pye Auctions
Good Afternoon Elnura,
Thank you for leaving a 5-Star review.
May & Julian would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
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