You can find some great stuff, however, I've had terrible luck with electrical items, items are dead, had a vacuum that set of my smoke detectors and 2 dead floor lamps. Emailed the Birmingham office... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have won several items from here, some have been ok a lot haven’t. My last one was 3 garden strimmers which I got for a decent price, but when received them they all came with batteries and extra pa... See more
Company replied
ZERO STARS. Please do not buy from John pye if you are unable to view the product before bidding. They expect you to bid for their goods from all over the country and they set inconvenient time frame... See more
Company replied
Avoid like the plague - auctioning non working goods and listing items such as batteries are included when they are not. Would give zero stars if possible, we bought 6 items all do not work. Complete... See more
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Company details
Written by the company
Online auctions from personal electronics, furniture and homeware to property, jewellery, vehicles and business insolvency.
Contact info
John Pye & Sons, James Shipstone House, Radford Road, New Basford, NG7 7EA, Nottingham, United Kingdom
- 0115 970 6060
- info@johnpye.co.uk
- www.johnpye.co.uk
2.8
Average
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 90% of negative reviews
Typically replies within 48 hours
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AVOID at all costs
AVOID at all costs. Don't be that person that sees a bad review and thinks it won't happen. The fact this "company" so many bad reviews speaks volumes. I've been in contact with bbc watchdog so hopefully they'll get exposed as the money grabbing thieves they are
3 December 2025
Unprompted review
Reply from John Pye Auctions
Good Afternoon Sam,
Thank you for taking the time to review John Pye Auctions.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
Our Lots can come from many different backgrounds including second hand and retail returns so we do encourage bidders to come along to site and attend the auction in person to view goods before deciding to bid.
Kind Regards,
JP Customer Service Team
Just like a lot of reviews on here it…
Just like a lot of reviews on here it has certainly gone down hill. Have had so many things now that are not working and basically junk.nothing in the description to say what condition it's in. I've had electrical and tools that are near retail prices by time you add fees and you received junk although I have had good stuff in the past. They say well you can turn up and inspect but you should be putting true descriptions on items if you are able to bid online. JOHN PYE listen to your customers before you loose them.
28 June 2026
Unprompted review
Reply from John Pye Auctions
Good afternoon Darren,
Thank you for taking the time to review John Pye Auctions.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
Our Lots can come from many different backgrounds including second hand and retail returns so we do encourage bidders to come along to site and attend the auction in person to view goods before deciding to bid.
Kind Regards,
JP Customer Service Team
Do not buy online.
Do not. I repeat do NOT buy online. If you cant view, just dont.
We need to all get involved to let rip off Britain know and unsuspecting public.
The charities they support with our hard earned cash, needs to know too.
I lost 100s of pounds this week on a cardboard box and was told, terms and conditions are sold as seen. So dont sell online then. The products conpletely broken. There are 1000s of us in same boat.
They will use their terms and conditions of viewing, so a case of tough luck. Be warned. The photos mislead you. I cant understand how they are legal.
The rip offs go on and on... no wonder director adam and his dad have social media posts of rolls royces and exotic holidays and likes of me a small business in tears losing 400 quid for norhing. Just terrible.
There are facebook pages just for complaints alone !?
John Pye - their online sales scams need to be shut down.
Trust me. Just dont.
1 June 2026
Unprompted review
Reply from John Pye Auctions
Good afternoon Emma,
Thank you for sharing your feedback.
I’m disappointed to hear that your experience with us fell short of your expectations.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
Our Lots can come from many different backgrounds including second hand and retail returns so we do encourage bidders to come along to site and attend the auction in person to view goods before deciding to bid.
Kind Regards,
JP Customer Service Team
If you cant collect it dont buy it.
JOHN PYE in their response have taking the attitude of complete laziness and basically saying that the delivery contractors can do what they want
WE HAVE HAD YOUR MONEY, UP YOURS CUSTOMER.
Customer services has still not responded as promised in the last email dated 20th may 2026
If you cant collect it dont buy it.
Their delivery contractors dont give a damn if it arrives in one piece or ten.
I have had 4 items delivered and broken in transit.
The company are now ignoring me about the latest pile of fire wood delivered. Sideboard delivered upside down dragged around on its top, the driver walking along the underside breaking the base boards.
7 May 2026
Unprompted review
Reply from John Pye Auctions
Good afternoon Kieron,
Thanks for taking the time to leave us a review.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
Our Lots can come from many different backgrounds including second hand and retail returns so we do encourage bidders to come along to site and attend the auction in person to view goods before deciding to bid.
Kind Regards,
JP Customer Service Team
Mya is an absolute role model for…
Mya is an absolute role model for customer service!
26 June 2026
Unprompted review
Reply from John Pye Auctions
Good afternoon Awais,
Thank you for leaving a 5-Star review.
Mya would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that your experience with us has been positive. Follow us on Facebook and Instagram to be the first to know what’s available in our weekly auctions!
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
I’ve bought a few things from John Pye
I’ve bought a few things from John Pye. They used to be good, they’d tell you if their items were new, used, ex display, returns etc and provide accurate photos and descriptions. The last 3 items I’ve bought (the last 2 were on the same day) were a complete scam! I bought a food mixer (rrp £750) for £360 - gaping hole in the front - hidden deliberately by packing paper. They deliberately concealed it. And the last two things, a tineco floor cleaner that doesn’t charge or self clean as the connection to the base is dodgy and needs propping up (and then can’t self clean) and a cordless hoover - supplied with a motor fault, no battery and no charger - £250 for both. When I complained on accordance with their terms and conditions they said “you could have come and viewed it - the bit where we say you can return faulty goods is only for the auctions where we don’t offer that” (which is none, they offer it with ALL listings I’ve ever seen. A good and transparent company is now a complete scam company. Avoid them like the plague, it’s no longer worth the risk when they are going out of their way to trick previously loyal customers into parting with more of their money than they would have. They should be shut down.
26 June 2026
Unprompted review
Reply from John Pye Auctions
Good Afternoon Helen,
Thank you for taking the time to review John Pye Auctions.
I’m disappointed to hear that your experience with us fell short of your expectations.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
Our Lots can come from many different backgrounds including second hand and retail returns so we do encourage bidders to come along to site and attend the auction in person to view goods before deciding to bid.
Kind Regards,
JP Customer Service Team
My experience today with Julian was a…
My experience today with Julian was a fantastic one.
Julian was patient enough to ensure i received the best service ever, sounds very calm making sure i feel free ,really helpful and kind in the sence that Julian did every best to ensure my request is sorted at that point .
I remain grateful 🙏
Felista
25 June 2026
Unprompted review
Reply from John Pye Auctions
Good Evening Felista,
Thank you for leaving a 5-Star review.
Julian would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
Reply from John Pye Auctions
Good Morning Ray,
Thank you for retracting your review.
Kind Regards,
JP Customer Service Team
I won samsung galaxy a 26 for 170£…
I won samsung galaxy a 26 for 170£ entherprise edition some time ago
, was problem to set it up,but just find out from my network provider it is blacklisted !Received, but useless as it is blacklisted. Such a vaste of money. How is it even possible to sell someone such a rubbish?
4 May 2026
Unprompted review
Reply from John Pye Auctions
Good Morning,
Thank you for taking the time to review John Pye Auctions.
We understand this must be very frustrating.
If you need further support regarding this, please contact our Customer Service Team here: https://www.johnpye.co.uk/customer-service/
We can assist you with any queries you may have, we are open from 9am-5pm Monday-Friday.
We can help to get this investigated for you.
Kind Regards,
JP Customer Service Team
Just a taste of the things I've got…
Just a taste of the things I've got from this site:
Layz spa with all the seals busted
Hot water dispenser that only works 1/4 of the time
Hedge trimmers which work great
2 blenders that work great
Pair of speakers with the back removed and components missing, missing power lead
Coffee Machine that was missing the pod holder, but now works great
Pair of headphones for ridiculously cheap that are great
Power washer for very cheap, but with a broken front casing(very minor damage) easy replace
As you can see it's a mixed bag. Try to buy stuff that looks to be in good shape boxes, seems like a lot of this stuff is just floating around warehouses for months picking up damage
1 June 2026
Unprompted review
Reply from John Pye Auctions
Good Afternoon John,
Thanks for taking the time to leave us a review.
We appreciate all feedback and take on board customers comments and opinions.
It is very important to us to receive such feedback, in which we can improve our service to our customers.
Kind Regards,
JP Customer Service Team
Great customer service from the team at…
Great customer service from the team at John Pye. Felicity at Chesterfield was particularly helpful and efficient. Many thanks for your support.
24 June 2026
Unprompted review
Reply from John Pye Auctions
Good Afternoon Marie,
Thank you for leaving a 5-Star review.
Felicity would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
Response was prompt and resolved…
Response was prompt and resolved without any unnecessary time wasted. Would like to say thanks to Logan
24 June 2026
Unprompted review
Reply from John Pye Auctions
Good Morning Richard,
Thank you for leaving a 5-Star review.
Logan would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that your experience with us has been positive. Follow us on Facebook and Instagram to be the first to know what’s available in our weekly auctions!
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
Great customer service
I had an issue with a recent bid. Incorrect photo posted against the lot. I didn’t get the clock I bid for. Human error. It is a shame I didn’t get the item I wanted and had to return the package at their cost but these things happen. Ryan G sorted it out promptly and efficiently.
I think a lot of complaints are from people who don’t fully understand the process. Winning bid prices don’t bear much relation to the final price, due to delivery and auction costs. Items may be faulty or damaged. That is the risk you take. I have mostly been lucky. The terms and conditions do make everything clear if you can be bothered to read them.
16 June 2026
Unprompted review
Reply from John Pye Auctions
Good Morning,
Thank you for leaving a 5-Star review.
Ryan G would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that your experience with us has been positive. Follow us on Facebook and Instagram to be the first to know what’s available in our weekly auctions!
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
New boxed and sealed, doesn’t mean a thing, be careful
People should remember that even if an item is listed in a Premium auction this does not guarantee it will work when you get it. Paid £156 for a new, boxed and sealed phone.
Phone is completely dead, tried everything, John Pye didn’t want to know, totally waste of money.
12 June 2026
Unprompted review
Reply from John Pye Auctions
Good Afternoon Diane,
We understand this must be very frustrating.
If you need further support regarding this, please contact our Customer Service Team here: https://www.johnpye.co.uk/customer-service/
We can assist you with any queries you may have, we are open from 9am-5pm Monday-Friday.
We can help to get this investigated for you.
Kind Regards,
JP Customer Service Team
I had a problem with a order and they…
I had a problem with a order and they sorted it with no problems at all and was dealt with very swiftly by Ryan G,very good and swift service
22 June 2026
Unprompted review
Reply from John Pye Auctions
Good Afternoon Dean,
Thank you for leaving a 5-Star review.
Ryan G would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that your experience with us has been positive. Follow us on Facebook and Instagram to be the first to know what’s available in our weekly auctions!
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
I had some difficulty on my end…
I had some difficulty on my end arranging a courier for pickup but Persephone was very helpful and I got my lot delivered without issue in the end. Great service 👍
18 June 2026
Unprompted review
Reply from John Pye Auctions
Good Afternoon,
Thank you for leaving a 5-Star review.
Persephone would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that your experience with us has been positive. Follow us on Facebook and Instagram to be the first to know what’s available in our weekly auctions!
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
Selling absolute junk
Selling absolute junk. Buyer beware . Dont buy anything without actually going to view. Brokend damaged useless junk with zero protection for the customer.
19 June 2026
Unprompted review
Reply from John Pye Auctions
Good Afternoon Brendan,
Thank you for taking the time to review John Pye Auctions.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
Our Lots can come from many different backgrounds including second hand and retail returns so we do encourage bidders to come along to site and attend the auction in person to view goods before deciding to bid.
Kind Regards,
JP Customer Service Team
I've been buying lots of lot past few…
I've been buying lots of lots past few months way over 100
And there was a misplaced item and the team found the item and sent out same day for me
And refunded the one they could not
I used to use auction about 10 years ago
The quality of the stuff Is alot better from this time and has improved massively
18 June 2026
Unprompted review
Reply from John Pye Auctions
Good Afternoon Russell,
Thank you for leaving a 5-Star review.
We are pleased to hear that your experience with us has been positive. Follow us on Facebook and Instagram to be the first to know what’s available in our weekly auctions!
Thank you so much for taking the time to share your impressions and we hope to see you again soon.
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
I needed help re my order and all I can…
I needed help re my order and all I can say is that Bob got straight to work and solved my problem.
He was very courteous, helpful and solved my problem in record time.
We need more people like Bob in the world, a total asset to his company.
Huge thank you Bob.
15 June 2026
Unprompted review
Reply from John Pye Auctions
Good Afternoon Gillian,
Thank you for leaving a 5-Star review.
Bob would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that your experience with us has been positive. Follow us on Facebook and Instagram to be the first to know what’s available in our weekly auctions!
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
A very prompt and friendly company
I’ve just made my second purchase from John Pye and it won’t be the last.
The first time I purchased I had problems and mistakingly opted for delivery. A quick phone call and they corrected it all for me and refunded the delivery charge straight away- sent me emails to update without my chasing. Yesterday I failed to make it before closing time, today I got in touch by email and they responded and sorted it all out very quickly. So far, all of the staff from admin to the chaps bringing my items out have been friendly and nothing but helpful. Ryan in admin was especially helpful to me on both occasions. Many thanks!
18 June 2026
Unprompted review
Reply from John Pye Auctions
Good Afternoon Helen,
Thank you for leaving a 5-Star review.
Ryan would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that your experience with us has been positive. Follow us on Facebook and Instagram to be the first to know what’s available in our weekly auctions!
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
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