www.joancee.com Reviews 128

I ordered a ring set on the 21st January 2025 and paid £15 extra for quicker delivery. I’ve still not received it. Been emailing the company and all the keep saying is “please give us a bit longer” unbelievable and shocking service. I asked for a refund and the sent me a great paragraph about the terms and conditions that after so many days you can’t cancel without loosing your money. What is going on? Why are these people still aloud to trade?

I have not received my engagement ring & I've been waiting over3 weeks. It's so important to me as I'm trying to replace my engagement ring which I lost. My husband has died & I want it in his memory 😢 😭 x L Morgan

This is a total scam! Items never arrived and refuse to refund until i delete the payment dispute. Takes a long time to respond to emails

Absolutely stunning ring would definitely buy again arrived in eight days of Purchased Very well packed and arrived in an absolutely beautiful box

Never received the ring (the parcel was empty) got in contact with them, royal mail sealed the parcel in there plastic and said they received it with nothing in. Got in contact with them wanting full refund in a fight about this now. They offered 60% not full refund, so no ring and they will not budge, so do not use them, why do I only get 60% refund when it is there courier that is at fault.!!!!!!!!!

Don’t waste your time and hard earned money on this company. Ordered a ring 11/29/24, have been in contact with them three times, none of which they have replied to, and it is now 1/1/25. This was supposed to be a Christmas gift, and was supposed to arrive before Christmas. I am entirely disappointed by this entire experience. Save your energy and just go to a jeweler.

I’ve purchased a ring from this company the video first off shows beautiful sparkling diamonds stunning looking, until u receive the ring, the diamonds are white looking not sparkling, I ordered a size 5 cuz my fingers are a 4 1/2 well the size 5 is way to small, they will not accept an exchange or refund! DO NOT BUY FROM THIS FRAUDULENT company, my lawyer is looking into now! I promise you will be pissed off with there items, I would rate them a minus 0

there is an absolute scam going on here. all answers come AI-controlled at 4 o'clock in the night. i booked expressversnad for 25,--€ and for 2 weeks now i get the answer every day that i should give another 7 days. no communication possible because every letter gets the same answer. STAY AWAY FROM THESE SCAMMERS

No communication at all just ignoring never received my item tracking wasn't invalid and customer service was poor also states it's in the uk but actually in Hong Kong

Cancelled order in less than required 24 hour time frame but will not respond.

Ring is beautiful even tho it bended after 5 months of use.(that may be my fault)
The company on the other hand gives you no answer whenever you have a question. No reply to e-mails or anything.
I would say keep your money and go to a normal jewellery shop..

Ordered the couple rings for our wedding. On the receipt it is recommended time frame of 8-12 business days. The time has passed and the tracking still says in preparation. I message them through facebook to be told to wait 15-23 days which is a lie as my receipt says 8-12 and stated on their website it also says that. I have been contacting them for a while they asked if i would wait a few more days i agreed and asked for a time frame but they did not answer my question. I have now contacted multiple times to cancel my order and i am being ignored.
I am seriously not happy , i would not bother ordering from this company. Ordered on the 26/10/2024 and been contacting since the 04/11/2024 i have waited the 8-12 days as it says on the receipt but still the tracking has not changed. Now having to fight for my money back.

I ordered a ring and paid for expedited shipping to the US (4-6) days. The item was supposedly shipped on 10/30 and it is now 11/7 = 9 days. I've requested a refund of the expedited shipping cost as the timeframe is clearly within the "free shipping" timeframe. Two days ago tracking noted the item left their Illinois facility to be received by the USPS. The post office hasn't received it yet. Were they driving it to the NY post office? I'll take the blame for not realizing this is a company in China, had I known I would not have ordered.

Well, what can I say? The ring arrived within the stated timescale, is beautiful, and came in a lovely box with a cleaning cloth. They sent emails when the order status was updated and even followed up with an email to check that it had been delivered ok. My experience was a whole lot better than others who have posted here.

Made an order for 2 rings. Seems like it might have went through 2 times. No way to find out but it was for a substantial amount.

This company are bandits I ordered a sterling silver aquamarine necklace and it is still in the post at some carriers.Never to surface ! Disgusted.It was supposed to be a birthday present

If I could give 0 stars, I would! I got an angel wings ring to replace one that I thought I had lost; well I ended up finding my ring and canceled my order within 24 hours. Their site states customers have 48 to cancel. The company only wants to refund a partial amount instead of cancelling when I haven't even received an order confirmation much less a shipping confirmation.

I purchased two rings there are amazing and beautiful very good experience from the past and now. Love it❤️

I purchased a ring and paid for expedited shipping. I still have yet to receive my product. They have no way real way to contact them for issues aside from email, which is now the new snail mail. This company is horrible and should be investigated for fraud.

I ordered a ring and after several emails received nothing substantial from them! Their “chat” doesn’t work and contacting them via email is useless! No other way to contact them regarding my order. Unfortunately, I think I’ve been scammed so I will be reporting to the FTC, local police department and contact my credit card company to see if I can get my $126.00 back! My advice is DON’T purchase from this so called company. I’m so sorry I did!