JMW Reviews 

2,029
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 422 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for their professional attitude and thorough support during difficult moments. Reviewers often highlight the exceptional service, noting that team members are always available to answer questions and keep everything moving smoothly. However, some customers also noted issues with communication delays and a complete lack of responsiveness after their initial interactions. A few other people also felt that the handling of certain administrative tasks lacked transparency, leading to unnecessary confusion and frustration. Some reviewers experienced difficulties getting clear explanations regarding costs and specific documentation requests from their representatives.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting their professionalism,... See more

Service

Customers had positive experiences with service, frequently highlighting the outstanding professionalism,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting timely advice, clear communication,... See more

Response time

People report positive experiences with response time, noting that reviewers frequently praised prompt... See more

Claim

Users describe positive interactions with claim handling, highlighting professional support and successful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hoj, Jade and Sophia supported someone close to me through a very difficult time. Alongside their legal expertise, the compassion and personal care they showed meant a great deal. Their hard work help... See more

Company replied

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Really happy with the service from Scott Ritchie. It was my first time dealing with this kind of paperwork, so I wasn’t really sure what to expect, but Scott made everything so easy and... See more

Company replied

Rated 5 out of 5 stars

Was given this company through my home insurance for a claim. Very good experience. Process took 3 years almost, but ended up with a positive outcome. Would recommend ask for Lucy, she was... See more

Company replied

Rated 5 out of 5 stars

It was my first ever claim in my life at age 48. I've never believed in winning claims. In first impressions, when my details has taken by the customer service, I felt the positivity and hope. I had... See more

Company replied


Company details

  1. Lawyer
  2. also in
  3. Conveyancer
  4. Immigration Attorney
  5. Law Firm
  6. Legal Services
  7. Personal Injury Attorney

Written by the company

JMW is here to help whatever your problem. We provide legal services and advice for individuals and businesses. We are truly a full-service law firm, offering the highest standard of client experience. No matter who you are or what you need, you can be assured of a great personal service from JMW.

JMW Solicitors

Written by the company


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(2,029)

389 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Deeply grateful for their efforts.

Hoj, Jade and Sophia supported someone close to me through a very difficult time. Alongside their legal expertise, the compassion and personal care they showed meant a great deal. Their hard work helped achieve the best outcome we could have hoped for in the circumstances. We are deeply grateful and would wholeheartedly recommend them.

22 September 2026
Unprompted review
JMW logo

Reply from JMW

Hi Mahmoud,

Thank you for your heartfelt feedback about Hoj, Jade, and Sophia. We're glad to hear that their legal expertise, compassion, and dedication made a significant difference during a difficult time. Your recommendation means a lot to us.

Kind regards,
JMW.

Rated 5 out of 5 stars

Jonathon Entson & Fi Porter

Jonathon Entson & Fi Porter provided me with excellent advice and support throughout my case, I would highly recomend them to assist with your needs.

1 May 2026
Unprompted review
JMW logo

Reply from JMW

Hi Guy,

Thank you for your kind words about Jonathon and Fi. We're pleased to hear that they provided excellent advice and support throughout your case. We appreciate your recommendation.

Kind regards,
JMW.

Rated 5 out of 5 stars

My experience with this firm has been…

My experience with this firm has been nothing but a positive and professional one. My assigned solicitor Milly Blunt took on my case, provided me with sound legal advice and guided me through a legal process. Milly was an attentive, well equipped and professional solicitor who dealt with my case so diligently & expertly which resulted in a positive outcome. Highly recommend this firm & if so please utilise Milly’s expertise for your case.

19 September 2026
Unprompted review
JMW logo

Reply from JMW

Hi R M,

Thank you for sharing your positive experience with Milly Blunt. We're so pleased to hear that she was attentive, diligent and professional and that you were happy with the outcome of your case.

Kind regards
JMW.

Rated 1 out of 5 stars

Extremely disappointing experience

I wish to point out that this review is specific to the Liverpool branch dealing with Family Law.
Do not waste your time or money using this firm for Family Law matters. It was the worst mistake I made during the divorce process and I made many!
They’re completely useless and achieved absolutely nothing of merit. They’re good at filing paperwork for the Court but that’s about it. If you need strong support or representation, forget it.
With the extortionate fees, you’d expect them to offer the best advice and deliver the best service. I might as well have not bothered and, instead, acted as a litigant-in-person; I think my case would have been more successful.
I’m now over £4K lighter with absolutely nothing to show for it. Probably the worst value for money service for anything that I’ve ever used in my entire life.
In common with all solicitors, particularly those practicing in Family Law, they are over-paid, over-rated for what they achieve and despite claiming to have vast experience in the field, display a severe lack of sympathy with clients who are experiencing one of the most challenging situations of their lifetime. A better ‘bedside manner’ would go a long way in helping clients navigate their way through, but even this is lacking. Communications are often brusque.
I’m obviously in the wrong game as they seem to be able to make huge amounts of money for doing very little. IMO it’s about time all solicitors were paid on an outcome basis, and not according to the amount of time spent as they can invoice for numerous hours (minutes) of work with zero satisfactory outcome for the client. I can’t think of one other industry in which this is the case.

18 September 2026
Unprompted review
JMW logo

Reply from JMW

Hi Siobhan,

Thank you for your review. So we can address your concerns directly, please reach out to us at feedback@jmw.co.uk with your case details.

Best regards,
JMW.

Rated 5 out of 5 stars

Abiola and Irmak were extremely helpful…

Abiola and Irmak were extremely helpful with my property transaction. They were always responsive and worked closely with the estate agent and seller's solicitors to get the transaction completed ahead of schedule. I always felt confident in the advice they gave. Would definitely recommend.

9 September 2026
Unprompted review
JMW logo

Reply from JMW

Hi Hannah,

Thank you for your positive feedback about Abiola and Irmak. We're glad to hear that their responsiveness and collaboration made your property transaction smooth and ahead of schedule. Your recommendation is greatly appreciated.

Kind regards,
JMW.

Rated 5 out of 5 stars

JMWX

Saeed was amazing, very helpful and caring, would recommend JMW to others amazing service and support

18 September 2026
Unprompted review
JMW logo

Reply from JMW

Hi Mohammed,

Thank you for your kind words about Saeed. We're thrilled to hear that you found him helpful and caring. Your recommendation means a lot to us, and we're glad you received amazing service and support.

Kind regards,
JMW.

Rated 5 out of 5 stars

Highly recommend Dominic Rabbitte

Highly recommend Dominic Rabbitte!
Dominic is very knowledgeable, with excellent time efficiency.
He was very prompt with communication, keeping ourselves updated throughout the process.
We really appreciated that we were able to speak to Dominic via phone or email, when we required.
We would not hesitate to use his services again.

Thank you

16 September 2026
Unprompted review
JMW logo

Reply from JMW

Hi Olivia,

Thank you for your wonderful recommendation of Dominic Rabbitte. We're glad to hear that his knowledge and prompt communication made a positive impact on your experience. It's great to know you appreciated the accessibility he provided.

Kind regards,
JMW.

Rated 1 out of 5 stars

Never heard from them again after signing up!

Don’t fall for the speed of response and helpfulness when you ask for an initial quote - from formally signing the forms to use them as conveyancers, for 3 weeks I didn’t hear from a single person even though the estate agent and we chased multiple times. Never heard back again from anyone and had to go with another solicitor (who is amazing and so helpful and shocked by our experience with JMW!)

18 September 2026
Unprompted review
JMW logo

Reply from JMW

Hi Olivia,

I'm sorry to hear about your experience. Please reach out to us at feedback@jmw.co.uk with your case details so we can look into this matter further.

Kind regards,
JMW.

Rated 5 out of 5 stars

Words aren’t enough…..

Words don’t adequately express the difference that working with Laura (Roche) has made.
The advice, professionalism and communication have all been excellent. However what made the real difference was that we knew Laura cared, when we had queries or concerns she listened, took us seriously and found answers. When we were confused she clarified things and when we needed to do something she was really clear. Laura was always, always helpful, responsive and knowledgeable.
Words aren’t enough for the thanks we owe Laura.

16 September 2026
Unprompted review
Rated 5 out of 5 stars

Would highly recommend JMW

Scott at JMW was brilliant. He made the stressful process of selling and buying so much easier. He was always responsive to any questions and we could always rely on him to chase up other parties when required.

31 July 2026
Unprompted review
JMW logo

Reply from JMW

Hi Natalie,

Thank you for your kind words about Scott. We're glad to hear that he made the process of selling and buying much easier for you and was responsive to your questions.

Kind regards,
JMW.

Rated 5 out of 5 stars

Great experience working with Scott…

Great experience working with Scott Ritchie. Guided well and executed the completion smoothly. I would highly recommend. Thanks so much Scott and JMW team

14 September 2026
Unprompted review
JMW logo

Reply from JMW

Hi subhash,

Thank you for your kind words about Scott. We're glad to hear that he guided you well and ensured a smooth completion. We appreciate your recommendation and support.

Kind regards,
JMW.

Rated 5 out of 5 stars

Proper professional legal advice when we really needed it!

We were recently involved in a legal situation that required prompt & professional assurance and we were very lucky to come across Lauren Bowkett from the BCR department at JMW who dealt with our case. She was easy to converse with, very thorough and we felt she had our back. She got us a result we were very happy with and their fee was very reasonable. I very much recommend Lauren.

20 August 2026
Unprompted review
JMW logo

Reply from JMW

Hi Beckenham Local,

Thank you for your positive feedback about Lauren Bowkett. We're glad to hear that she provided you with thorough and professional support during your legal situation. It's great to know that you were happy with the outcome and found our fees reasonable.

Kind regards,
JMW.

Rated 5 out of 5 stars

5 Stars for Jack Pittam!

We honestly don't think we could have achieved the outcome we did without Mr Jack Pittam at JMW Law.

After having to dismiss my son's previous solicitor at the last minute, Jack took on his case with only a few weeks to go before trial. From the moment he took over, he was absolutely amazing.

His communication was spot on throughout. He was understanding, supportive and reassuring at what was an extremely stressful time for us. He always kept us informed, explained everything clearly and made us feel that our case was in safe hands.

Ultimately, Jack achieved an excellent outcome for us, and we genuinely don't believe we could have asked for better representation.

We cannot thank Jack enough for everything he did for us. He went above and beyond, and we would have no hesitation whatsoever in recommending him to anyone who needs a solicitor who genuinely cares about their client.

Thank you for everything, Jack — we really appreciate it.

9 September 2026
Unprompted review
JMW logo

Reply from JMW

Hi Trusted Review,

Thank you for your kind words about Jack Pittam. We're thrilled to hear that his support and communication made such a positive impact during a stressful time for you and your son. It's wonderful to know that you felt confident in his representation and achieved an excellent outcome.

Kind regards,
JMW.

Rated 5 out of 5 stars

I dealt with Scott Ritchie on selling…

I dealt with Scott Ritchie on selling and purchasing of our property and can say that he is a great person ,very professional,polite and kind solicitor I ever met.I definitely will recommend him to my friends…

13 August 2026
Unprompted review
JMW logo

Reply from JMW

Hi,

Thank you for your kind words about Scott Ritchie. We're so pleased to hear that his professionalism and kindness made an impact on your experience, and that you would recommend him to your friends.

Kind regards,
JMW.

Rated 5 out of 5 stars

Brilliant lawyers

JMWis the law firm which gave me back my life,At the time all my hopes was lost and no law firm was prepared to accept my case JMW you you l feel like crying l am sorry but Michelle Arathoon l don’t know what word to describe who you are
May the God you serve bless you abundantly what would l have without you l am crying as l am sending this message sorry l will recommend JMW to anyone who was in my situation l love you all and bless up

8 September 2026
Unprompted review
JMW logo

Reply from JMW

Hi Alex,

Thank you for your heartfelt message. We're truly touched to hear how much Michelle and the JMW team have impacted your life. It's wonderful to know that you felt supported and that we could help you during such a challenging time.

Kind regards,
JMW.

Rated 5 out of 5 stars

Very professional service

Andrew and his team provided a very helpful, informative, friendly and professional service. I would recommend using them and would call upon their services again if required. Many thanks for your support.

8 September 2026
Unprompted review
JMW logo

Reply from JMW

Hi James,

Thank you for your kind words about Andrew and his team. We're delighted to hear that you found their service helpful, informative, and professional. We appreciate your recommendation and look forward to assisting you again if needed.

Kind regards,
JMW.

Rated 5 out of 5 stars

Immigration with Gemma Tracey

If your immigration status is linked to a business, Gemma Tracey is the person to call. She successfully secured Indefinite Leave to Remain for us, and I recommend her without hesitation.

Ours was a highly complex case. The application depended on a company with a multi-layered corporate structure, multiple entities, cross-border ownership, and a documentary trail spanning several jurisdictions.

What sets Gemma apart is her ability to understand both sides of the challenge. While many advisers can recite the Rules, very few can analyse a set of accounts, map out a group structure, grasp the commercial rationale behind a business setup, and translate all of that into the precise language a caseworker needs to see.

She was also incredibly easy to work with. Her responses were prompt, clear, and jargon-free, and she never made us feel that any query was too trivial. She met tight deadlines proactively, remaining calm even when we were anxious.

After almost two years of back-and-forth with the Home Office, we achieved a successful outcome. If your immigration position is bound up with a business, she is the professional you need.

8 September 2026
Unprompted review
JMW logo

Reply from JMW

Hi TJ,

Thank you for your fantastic feedback about Gemma Tracey. We're thrilled to hear that her expertise and understanding of complex cases led to your successful application for Indefinite Leave to Remain. It's great to know that her clear communication and support made the process easier for you.

Kind regards,
JMW.

Rated 5 out of 5 stars

Will & Probate

Working on the probate was a slow process. But we were kept upto date by both Hannah and Cara. It has now concluded successfully. Thanks.

4 September 2026
Unprompted review
JMW logo

Reply from JMW

Hi Mr Brazier,

Thank you for your feedback. We're pleased to hear that Hannah and Cara kept you updated throughout the probate process and that it concluded successfully.

Kind regards,
JMW.

Rated 5 out of 5 stars

Outstanding, couldn't recommend enough

Rhia Sharma and Abiha Rana were great during the purchase of our property. It was a first time purchase so wasn't quite sure what to expect, but Rhia kept us well informed, checked in and kept the process moving when needed

1 September 2026
Unprompted review
JMW logo

Reply from JMW

Hi Vinay,

Thank you for your kind words about Rhia and Abiha. We're thrilled to hear that they provided excellent support during your first property purchase and kept you informed throughout the process.

Kind regards,
JMW.

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