Items were as ordered, well packaged, no major damage and delivery was very prompt. The delivery driver was very helpful and took away the packaging. One of the tiles had a minor manufacturing blemish... See more
Company replied
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Review summary
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Reviews shaping this summary
Stuff arrived quicker than expected although it came a day before the estimated date,which could have caused a problem if no one had been in. The pallet delivery driver was very good with an awkward d... See more
Company replied
Dealing with Zac for the supply of the roof tiles, Breathable felt, timber pattern. He provided a prompt quotation, order, He arranged for the delivery of the the equipment required to accommodat... See more
Company replied
Had 2 recent roof tile orders from JJ. Quick, easy, competitive prices including delivery costs Staff are profesdional, polite and responsive and your not sat in a queue for ages waiting to speak t... See more
Company replied
Company details
About JJ Roofing Supplies
Written by the company
Welcome to JJ Roofing Supplies TrustPilot page. Here you will find review from customers who have purchase from jjroofingsupplies.co.uk.
We have specialised in Roofing Supplies for over 27 years. Buy online, call 0333 700 11 11 or email sales@jjroofing.co.uk and speak to one of our experts today.
Our goal is to supply all of our customers, large and small, with reliability and security in their living spaces.
We do this by offering quality products made from the highest quality materials at outstanding value for money.
As one of the leading suppliers of quality roofing supplies, we have built our company and reputation on trust: We use trusted suppliers from all around the world. Our customers trust us to provide the highest quality products at the lowest prices. We trust our employees who have the knowledge, understanding and expertise to help & support you where necessary.
So put your trust in JJ Roofing Supplies...
IF IT’S ON THE ROOF, WE STOCK IT.
JJ Roofing Supplies. If It's On The Roof We Stock It!
Written by the company
- Huge range of stocked products
- We have thousands of roofing materials stocked and have everything you need for your roof including roof windows, tiles, slates, lead flashing, timber, guttering and more.
- Fast Nationwide UK Delivery
- We offer next day delivery nationwide delivery. FREE DELIVERY on Roof Windows and Accessories on orders over £50 (Exclusions apply). For more information visit: https://www.jjroofingsupplies.co.uk/delivery/
- 100% Safe and Secure
- JJ Roofing Supplies is registered and assured with SagePay and uses a secured SSL payment system.
- Customer Care and Support
- We are dedicated to providing the highest standards of care during and after your purchase. Whatever the issue or question - we aim to assist clearly and promptly. To speak to a customer service assistant please call 0333 7000 11 11.
Fast free nationwide delivery
Fast free deliveries for orders over £50*
There are no shipping costs and you will receive your items within 5 days of placing your order on stocked items. For more information please visit: https://www.jjroofingsupplies.co.uk/delivery
Contact info
Unit 6, Riverside Industrial Estate, AL2 1DT, St Albans, United Kingdom
- 0333 700 11 11
- web.sales@jjroofing.co.uk
- www.jjroofingsupplies.co.uk
4.3
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service department
Excellent customer service department, dealing with probramatic issues (damage and incorrect items sent from Ariel) with product on delivery (nothing to do with JJ)
28 August 2025
Reply from JJ Roofing Supplies
Dear Sally,
Thank you for your lovely words, and for taking the time to review us!
We are delighted we were able to support in this matter and we look forward to serving you again in the future!
Prompt delivery every time and exactly…
Prompt delivery every time and exactly what I ordered at a fair price
4 September 2025
Reply from JJ Roofing Supplies
Dear Jonathan,
Thank you for your review!
We are delighted to read about your positive experience, and we look forward to hearing from you!
Reply from JJ Roofing Supplies
Dear Simon,
Thank you for taking the time to review us and for your lovely review!
We are delighted to read about your positive experience, and we look forward to hearing from you!
Great communication fast delivery and…
Great communication fast delivery and very informative and very helpful good products
10 August 2025
Reply from JJ Roofing Supplies
Dear Paul,
Thank you for taking the time to review us and for your lovely words!
We are delighted to read of your positive experience, and we look forward to serving you again in the future!
Brilliant company
Excellent telephone help from very experienced staff. Ordered 170mm pepperpots - great price on line. Very prompt delivery by a courteous helpful driver. Best company I've dealt with in a long time & would definitely use them again. Passed on their details to my roofer!
20 August 2025
Reply from JJ Roofing Supplies
Dear Steve,
Thank you very much for your lovely words!
We are delighted to read of your positive experience, and we look forward to serving you again in the future!
Reply from JJ Roofing Supplies
Dear John,
Thank you for your lovely review!
We are delighted to read you have had a positive experience, and we look forward to serving you again in the future!
Delivered on time for a roofing repair
Delivered on time for a roofing repair
Whist a scaffold was still in place from a solar install
2 August 2025
Reply from JJ Roofing Supplies
Dear Gillian,
Thank you for your lovely review!
We are delighted to read you have had a positive experience, and we look forward to serving you again in the future!
Great experience
Great experience. Have used JJ roofing a number of times now and they have always been efficient and helpful. Dean - Kooka Develoments Ltd.
1 August 2025
Reply from JJ Roofing Supplies
Dear Dean
Thank you for your lovely review!
We are delighted to read you have had a positive experience, and we look forward to serving you again in the future!
Great delivery and fast
Great delivery and fast. Wasn’t impressed with the product though.
13 August 2025
Reply from JJ Roofing Supplies
Dear Mr Thomson,
Thank you for your review!
We'd love to hear more about the product, and we would appreciate if you contacted us directly on customerservices@jjroofing.co.uk to investigate this further.
We also look forward to serving you again in the future.
Had to fight for a refund
Ordered items for a chimney.
Never were delivered in the time frame stated. I had scaffolding up and needed it and was told I would receive the order on time.
Paid via bank transfer.
It took 3 weeks from payment and a lot of phone calls to get a refund.
Their sales person who sold me the items was plain rude to myself and my elderly client who had paid from her account for the items. He never put the return request through, I had to call to get this done after their 10 working day terms!
Seriously not good.
12 August 2025
Unprompted review
Reply from JJ Roofing Supplies
Dear Mr Foster,
Thank you for modifying your original review.
We appreciate your experience has been frustrating, and we are working hard to take all learning opportunities.
We hope to serve you again more successfully in the future.
Excellent all round
Quick and efficient when I enquired about delivery times. Delivery team also excellent.
5 July 2025
Reply from JJ Roofing Supplies
Dear Joan,
Thank you for your lovely review!
We are delighted to read you have had a positive experience, and we look forward to serving you again in the future!
Delivery of your velux roof lite
Delivery of your velux roof lite said 2 to 4 working days est. before I put my order in . Once ordered I get an email saying 10 working days at the earliest.
NOT A VERY GOOD ESTIMATE!!!!!!
To me that is poor service .
I have now got to fit the bathroom before the window!
3 August 2025
Reply from JJ Roofing Supplies
Dear Mr Szydlowski,
Thank you for taking the time to leave this feedback.
As stated both on the website and on any order confirmation, sadly all delivery dates are estimates, as we cannot guarantee any delivery.
We apologise for the inconvenience.
Sorted a number of issues out for me
3 July 2025
Unprompted review
Reply from JJ Roofing Supplies
Dear Mr Pollard,
Thank you for taking the time to review us!
We are delighted to read your experience was positive, and we look forward to serving you in the future!
zakari is professional and courteous
zakari is professional and courteous
22 July 2025
Unprompted review
Reply from JJ Roofing Supplies
Dear Mr Birne,
Thank you for taking the time to review us!
We are delighted to read your experience was positive and that Zak was supportive and helpful! We look forward to serving you in the future!
Reply from JJ Roofing Supplies
Dear Mr Clarke,
Thank you for taking the time to review us!
We are delighted to read your experience was positive, and we look forward to serving you in the future!
Took payment
Took payment, cancelled my order. Harassed me to review afterwards with multiple emails
14 July 2025
Reply from JJ Roofing Supplies
Dear Mr Campbell,
Thank you for your feedback!
As expressed by our Order Processing Team, in this instance the tiles were unavailable company-wide, and we could not order a full pallet of a non-stocked product. We offered alternatives, and agreed with you to a refund when no alternative was satisfactory.
If you wish to revisit the matter please do not hesitate to contact us.
Great friendly customer service
Great friendly customer service, prompt replies and quick delivery. There was a delay but that was a courier issue not JJ roofing and Dale was extremely helpful throughout to get the delivery sorted,
28 July 2025
Reply from JJ Roofing Supplies
Dear Rachael,
Thank you for taking the time to review us!
We are delighted to read your experience was positive and Dale was as usual a superstar! We truly hope to serve you again in the future.
Very helpful staff order arrived prompt…
Very helpful staff order arrived prompt hassle free order 👍
26 July 2025
Reply from JJ Roofing Supplies
Dear John,
Thank you for taking the time to review us!
We are delighted to read your experience was positive, and we look forward to serving you in the future!
Reply from JJ Roofing Supplies
Dear Beverley,
Thank you for taking the time to review us!
We are delighted to read your experience was positive, and we look forward to serving you in the future!
Brilliant customer service
Cystomer service is excellent ordered coping stones lady called carlotta was dealing with my problem 2 of the stones were badly chipped carlotta was very helpfull even delivered free of charge to my home carnt thank her enougth would buy from this company again brilliant company thankyou carlotta and rest of team
18 July 2025
Unprompted review
Reply from JJ Roofing Supplies
Dear Mr Holland,
Thank you for taking the time to leave us such a lovely review!
I am happy to have helped and hope to serve you again in the future.
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