Jimmy Choo Reviews 

I recently purchased the BLYSS FLAT style boots online from Jimmy Choo.
After a few wears, the zipper pull fell off the boots. I emailed them the online receipt with all my order information and pictures of the boots.
The boots look like they're in new condition. I received an email response from their customer service rep that I needed to send them $26 for a new zipper pull. I emailed them that I shouldn't be responsible for their failed item. I am escalating this further, with no results as of yet.
I would think they would stand behind their merchandise since it is pricey.
You would expect a brand new pair of boots to last longer than a few wears! Very disappointed in this company and will not buy their products again!!

Great quality. Great service. Super fashion!
The best for a woman

I don’t think I’ve ever dealt with such great people in customer facing roles. They were exceptionally helpful and even organised my VAT return, without any problem.

My purchase and delivery were made incredibly easy. The amazing shoes and bags are just an added bonus.

I have several pairs of Jimmy Choo 2 inch heel pumps. The heels have split on each shoe in the pair. At most I have worn them four times. I contacted Jimmy Choo by email including photographs. The response was that I should take them back to Nordstrom's where I purchased them and let them do the repairs. Are you kidding me? Why should Nordstrom's recommend a place for repair while the problem rest with Jimmy Choo poor manufacturing and of course I would be responsible for the repair payment. I have made several phone calls to the company and they keep telling me they are reviewing the problem and will get back to me. Going on for months and no response, they don't even answer the phone, and I will not be purchasing their merchandise again.
Update:. After 2 months of calling, this is the response from the company: "Thank you for your patience whilst we have been looking into your enquiry.

Regrettably as the item was purchased directly through Nordstrom, we are unable to arrange a repair.

I would advise to contact Nordstrom once you have received the component and they will be delighted to assist you with this.

Should you have any further queries in the meantime, please do not hesitate to contact us and we will be delighted to assist you.

Kind regards,
Shannon
JIMMY CHOO CUSTOMER SERVICES

Very dissapointed with Jimmy choo customer services. Ordered a bag , decided to return it . It is over 21 days, still no refund.
I emailed customer services, keep getting same response saying that it takes 14 days to process and another 5 days to credit my account.
It is almost 4 weeks , I am yet to receive my refund.

Purchase a bag online - didn’t hear back from them so I emailed asking for an update - they said congratulations on buying such a great bag we are currently experiencing delays due to high demand but it will be sent to you shortly - then a couple of days later I receive an order cancelled email, no explanation no nothing - I had to contact them to find out what’s going on - they just said the product didn’t meet their high quality standards so they cancelled the order ! Why put it online for sale in the first place ?

very very poor customer service. i ordered shoes on Jimmy choo website. But they kept my shoes for a long time with no shipping. Then i sent a email to ask them when my shoes can be shipped because i wanna wear it on very important occasion. 3days passed no one replies to me. So i cancelled my order. But my money still in pending for a very long time. i sent email to ask them why. Also no reply. I have to say that this is the worst online shopping experience I have ever experienced.
In fact, I canceled a Burberry order while canceling the Jimmy choo order. They have best customer service. When my order cancelled the money came back to my balance immediately.

Dreadful customer service from this company. A website glitch meant the order I placed for my daughter’s 18th birthday present was summarily cancelled with no notice or explanation despite money having been debited from my account through pre-authorisation. When I called customer service I was told there was nothing they could do even though they admitted the error was theirs. When I asked the, to arrange a replacement I was informed there was nothing they could do. Do not buy anything on line from Jimmy Choo, dreadful, dreadful, dreadful rip off with lousy service.

I wish I can give negative star for this company. Worst customer service I have ever experienced in my life! Ordered a shoe online, but their warehouse sent someone else's order to me by mistake. After I reported this issue and sent back their wrong shoes on the second day, instead of sending out my order immediately, they held my shipment and insisted they need to wait until receive the "return shipment" before dispatching my order. They completely ignore all my emails and phone calls during the process, until my own shoe got sold out and then canceled my order. What I did is just place a damn order online, and what I received are wrong items, arrogant and disrespectful customer service, and a canceled order.......

jimmy choo. you are the legend that never grows old

11 pairs & counting Would luv too meet you in the flesh jim

This company is not helpful at all!!! I purchased a pair of $675 shoes only to have them fall apart at the seams less than six months after purchase! I reached out to Jimmy Choo, sent pictures of the damaged shoe along with a copy of the purchase receipt and heard nothing! I followed up with them which they said they could repair. Now they are saying “ so sorry unfortunately there isnt anything we can do”. I told them I want the shoes repaired or replaced!! No one pays almost $700 for a pair of shoes and cannot wear them!! Salvatore Ferragamo has better quality and knows customer service!! I have never EVER had an issue with any high end shoe brand other than Jimmy Choo!! What a complete rip off!!!

£700 for a clutch bag that’s too delicate to use. Started to fall apart after one use. Was told the clasp could be replaced as all the gold came off it but I was past the 14 days to return for a refund. The glitter suede material peeled off when touched. Poor quality and poor customer service. Left with a bag that looks awful and I can’t use after just one use.

Worst Customer Service ever! Bought a pair of trainers in store. Had to order online from store as they didn't have my size; it took them ages to deliver. When I took the shoes home I realised they had a defect so took them back... no exchange: it took them two rounds to fix them and they still weren't willing to replace the shoes although I had not worn them! Never again!

Poor customer service considering the price of the items they sell! I went to 2 of their shops and both were sold out of the shoes I wanted. I ordered them via next day delivery online (and paid £7.50 for the privilege!)
The website states that orders placed before 2pm Monday- Friday will be delivered the next day. To me that means if I order on a Friday then I should receive the shoes on Saturday right? Wrong! DHL contacted me on the Saturday and said they can’t deliver it until Monday. I purposely paid the extra charge to get them when I was at home at the weekend. They only deliver between the hours of 9am-5pm monday to friday, and they cannot change the address, or leave with a neighbour (even with my permission) I work during the week so I would have to take the time off.

I complained and they then told me they would do a special Saturday delivery service for me, and they never turned up!! I complained again, cancelled the order and got a refund, but they wouldn’t even refund me the delivery charge! I think its terrible of a company who has messed me about to not even refund me the £7.50, seeing as people pay £500 upward for their products.

Terrible customer service. I've sent 3 emails now and called their customer service line, still no reply regarding my shoes!

I would expect better service from such a high value brand.

Awful!

I bought a pair of sandals on the website and they didnt fit.
I wrote several times to return them and they never answered me and they did not attend the phone.
Never again!!!