jewellerybox.co.uk Reviews 

2,092
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that they truly love the wide range of unique pieces available on the site, noting the excellent craftsmanship and delightful designs. Many enthusiastic buyers also emphasize the wonderful packaging and express how pleased they are with the exceptionally quick shipping and supportive customer service. However, some people mentioned issues regarding delivery delays, missing items in warehouses, or receiving incorrect product sizes during their online orders. Some reviewers also noted disappointment when items caused unexpected skin reactions or when store policies restricted returns exclusively to store credit.

What people talk about most

Product

Clients share positive opinions on product quality, frequently praising the beautiful design, solid build,... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the well-made and... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting prompt, fast, and polite... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting that orders consistently arrive very... See more

Order

People report high satisfaction and appreciation with the ordering process, highlighting clear descriptions,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great website, very easy to use and lots of lovely jewellery to choose from. After advice from customer service I bought a beautiful silver ring, sizing was perfect, it's very comfy, quality is great... See more

Rated 5 out of 5 stars

I absolutely love JewelleryBox because I have never been disappointed. I adore the rings, bracelets, and earrings that I’ve got from them. As someone who is allergic to much of the metals used in jewe... See more

Rated 5 out of 5 stars

Ordered from Jewellerybox on numerous occassion.Love that there is a wide range of jewellery options to choose from ....the site is super easy to navigate & delivery is very quick ! Never had any iss... See more

Rated 5 out of 5 stars

I wanted something special for my granddaughter upcoming 18th birthday. Jewellerybox has created the most wonderful personalised necklace for her in white gold. Communication and step by step progre... See more


Company details

  1. Jewelry Store

Written by the company

We like to keep things clean, simple and fun by offering fashionable essentials for anyone's jewellery collection, with a price tag that won’t make you blush. We want to break down the barriers between fine jewellery and fashion jewellery and prove that you can fill your cupboards with fantastic gold and silver pieces for the same price as high street costume jewellery. We are constantly adding to our range to keep you updated on the best new styles together with some absolute staples. If you have any questions or suggestions we would love to hear from you. You’ll find our UK customer service team polite, helpful and knowledgeable. You won’t get held in a queue or put on hold, and you can order as easily on the phone as you can on our site.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.7

All reviews

(2,092)

80 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great website

Great website, very easy to use and lots of lovely jewellery to choose from. After advice from customer service I bought a beautiful silver ring, sizing was perfect, it's very comfy, quality is great and it looks so lovely.
It also arrived well packed and very quickly. Thank you Jewellery Box

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Great company

Great company very pleased with the service. Great items and prices the delivery was so quick as I have ordered multiple things some wasnt right style very easy to return or exchange. When I emailed them i got a fast and polite reply back i can not fault this company will definitely buy in the future.

12 August 2026
Unprompted review
Rated 5 out of 5 stars

I have purchased 2 rings from this…

I have purchased 2 rings from this company. The first, I ordered the wrong size. Great customer service. I was able to return the ring and order another in the correct size. No fuss, no quibble. Delivery was great in double quick time. Item beautifully packaged. Highly recommended. A*****

1 August 2026
Unprompted review
Rated 5 out of 5 stars

Unique earrings

I by chance was looking for earrings and found this company on my Facebook. I looked on their website and found some lovely unique dangle earrings. Really reasonably priced and the quality is fantastic. Arrived very quickly. My daughter said she liked them and asked where I'd purchased from. I told her and she said she had also purchased from them too. Will definitely use again.

5 June 2026
Unprompted review
Rated 5 out of 5 stars

Jewellery Box

Good quality merchandise. Excellent prices. Easy to use website. Speedy delivery. Speedy replies to questions to Customer Services. What's not to like?

28 June 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

A lovely company to deal with. Really great if you want simple stylish pieces. Brilliant if you have multiple piercings and need small delicate items. Would highly recommend.

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Good service

Easy to order, clear description and picture of item purchased and decent value. Items delivered in good time and item reflective of the website description.

22 June 2026
Unprompted review
Rated 5 out of 5 stars

Great earrings and excellent customer service

Really pleased with the quality of my hoop earrings, which were a great price and arrived quickly.
I was especially impressed with the customer service I received from Tori B as I inadvertently ordered 3 pairs of earrings (my internet kept advising the order hadn’t gone through!) and she emailed and called me to check if I wanted 3 pairs, cancelled 2 pairs and my refund was processed immediately, thank you ☺️

18 June 2026
Unprompted review
Rated 5 out of 5 stars

Great quality

I am very pleased with the earing I bought from jewelry box. Excellent quality and look more expensive than they were.

15 July 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience

Excellent communication before and after placing the order. Excellent quality and good value of money. Managed to have great finish for Arabic letters. Thank you!

1 June 2026
Unprompted review

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