Jeulia Jewelry Reviews 

13,060
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 3,840 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exquisite quality and wide variety of products, often noting how beautiful and durable the jewelry is, making them feel like expensive items. People find the website very user-friendly and easy to navigate, contributing to a smooth and enjoyable shopping experience with extensive options. However, some customers also noted issues with order processing and delivery, experiencing long waiting times or incorrect tracking. A few other people also felt that the received products did not always match website descriptions, with some items appearing smaller or having quality issues like peeling finishes or unclear engravings.

What people talk about most

Product

Reviewers mention positive feedback about product, with many expressing satisfaction with the quality and... See more

User experience

People report positive experiences with user experience, highlighting the website's ease of use and... See more

Quality

Customers consistently express satisfaction with the quality of products, often describing them as top-notch,... See more

Order

Customers had ambiguous experiences with order, with many expressing significant frustration over delays and... See more

Website

Users describe positive interactions with the website, finding it friendly, easy to navigate, and well-made... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service, simple and precise. A massive range of jewellery for men and women, beautiful styles and colours, and also the option to upgrade on some item to even better stones. Jeulia's stones... See more

Company replied

Rated 5 out of 5 stars

The quality and variety of items is amazing. It is sometimes hard to decide what to get. Love the products and the shopping experience. The quality of each item makes you feel like you were wearing th... See more

Company replied

Rated 5 out of 5 stars

I have brought a few rings now, they are all beautiful. I’m very glad there is a size guide because that’s the hardest thing about buying on line. I’m very happy with all my purchases, they fit well... See more

Company replied

Rated 5 out of 5 stars

Very good website that's easy to look through and read. The price of the jewellery is considerably cheap compared to other jewellers. Can't wait to receive my order

Company replied


Company details

  1. Jewelry Store

Written by the company

At Jeulia, jewelry is more than an accessory - it represents something much more profound. Through jewelry, we're endowed with the ability to not only personalize a look, but also evoke emotion and create memories. This is the very mentality of Jeulia; we create premium, artisanal jewelry that embodies both who you are and what you stand for. Custom Jewelry, Engagement Rings, Silver Rings.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

13K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.5

All reviews

(13,060)

4,679 reviews in the last 12 months

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Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

I had an amazing experience purchasing jewelry from Jeulia. The craftsmanship is absolutely stunning, and the piece looks even more beautiful in person than it did online. The quality exceeded my expectations, with incredible attention to detail and a luxurious finish.

Ordering was smooth, shipping was prompt, and the jewelry arrived securely packaged in an elegant gift box. It truly felt like opening something special.

If you're looking for unique, high-quality jewelry at a reasonable price, I highly recommend Jeulia. I'll definitely be purchasing from them again!

3 July 2026
Unprompted review
Rated 1 out of 5 stars

Horrible

Horrible. No communication, nothing.
I ordered a ring and a necklace 3 weeks ago, and i waited for two weeks for an update, on the website it was delivered, but when i wrote them an email to ask why can’t i use the tracking app, they told me they didn’t send it because my address was incorrect. The address is good, it’s the same i’m using for every delivery. And since then, they won’t give me any answer, i asked them to tell me if it’ll at least get here or they won’t send it anymore, no answer, asked them to at least give me my money back, no answer.

16 June 2026
Unprompted review
Jeulia Jewelry logo

Reply from Jeulia Jewelry

Thank you for sharing your feedback, and please accept our deepest and most sincere apologies for the frustrating experience you’ve had. We completely understand your frustration regarding the lack of communication and the delay with your order.

We would like to address the issue regarding your shipping address. Sometimes, our system's automated address verification may incorrectly flag a valid address as incomplete, which unfortunately caused the delay in dispatching your ring and necklace. We are truly sorry for this error and for the confusion it caused.

We want to assure you that your order is now on its way. The package has been successfully shipped, and our customer service team has just sent an email to you with the tracking information and shipping details.

Could you please kindly check your inbox (including the spam/junk folder) for our latest email? If you still do not receive the tracking details or have any further concerns, please reply directly to that email or contact us at [Your Customer Service Email]. We are here and ready to assist you immediately.

We deeply regret the stress this has caused and appreciate your patience as we get your order delivered to you.

Rated 5 out of 5 stars

Customer service was excellent

Customer service was excellent. Allowing me to make last minute modifications to my order.

30 June 2026
Unprompted review
Jeulia Jewelry logo

Reply from Jeulia Jewelry

Thank you for your lovely review! We’re delighted we could assist you with last-minute order modifications and provide great customer service.

Rated 5 out of 5 stars

Fine

Well, the jewelry is quite beautiful, the designs and stones are pretty good and hope the quality is as good as they look.

The bought process was quite easy, nothing weird, just waiting the shipment process and the arrival.

2 July 2026
Unprompted review
Rated 5 out of 5 stars

The rings are absolutely beautiful And…

The rings are absolutely beautiful And their website makes it super easy you can type in what you’re searching for and it shows you all of the things that I was able to select my size put my address in. It was just awesome. I cannot wait to get my order.

2 July 2026
Unprompted review
Rated 5 out of 5 stars

Good quality and delivery time

1 July 2026
Unprompted review
Jeulia Jewelry logo

Reply from Jeulia Jewelry

Thank you for the 5-star review! We’re delighted that you had a great experience with our product quality and shipping speed. Thanks for choosing us, and we hope to see you again soon!

Rated 3 out of 5 stars

I wish the shipping wasn’t so expensive…

I wish the shipping wasn’t so expensive to get free shipping but overall good stuff hopefully I get my stuff quick

1 July 2026
Unprompted review
Jeulia Jewelry logo

Reply from Jeulia Jewelry

Thank you so much for your positive feedback and for choosing us!

We noticed your concern about shipping costs and wanted to share some good news: after checking your account, we confirmed that this order is already eligible for free shipping!

Additionally, since you mentioned hoping to receive your items quickly, we have proactively upgraded your order to expedited processing to ensure it reaches you as soon as possible.

Please rest assured. We are keeping a close eye on your order and will make sure everything goes smoothly. We hope you absolutely love your purchase once it arrives!

Rated 5 out of 5 stars

Awesome site!!!

1 July 2026
Unprompted review
Jeulia Jewelry logo

Reply from Jeulia Jewelry

Wow, thank you so much for the incredible enthusiasm! We are absolutely thrilled to hear that you love our site. Your high energy and positive feedback just made our entire team's day!

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