Jet2.com Reviews 137,145

The online flight booking process was straightforward and intuitive with helpful signposts. At checking-in at both Gatwick and Palma airports the staff were friendly and efficient which made our overall experience that much more pleasant.

We needed travel assistance,and jet 2 were very good and took us through check in and to our luggage,it made the journey less stressful

Great staff staff, slight delay, but no probems.

My wife and I, typically holiday in The Canaries, twice a year with Jet2. That alone tells you what we think of them. Everything from flights, hotels and transfers, is brilliant. However, we have just booked to go to Lanzarote with TUI because, on the identical holiday, TUI were £200 cheaper. Even with their discounts, Jet 2 are pricing themselves out of our business.

Great staff. Pro job.

Plane was great. Flight all good. Staff a bit unfriendly, didn't feel particularly welcomed. Just something I felt, after having been on some super happy vibe flights recently.

The service from check in to arrival was first class

Everything regarding the boarding, taking off and flight was perfect.

Everything, the staff were so helpful and friendly, the flight was great and all in all a great experience

Eve Garthwaite, the messaging team leader, is an excellent and effective customer service professional, with much thanks for everything.

Clarification: their whatsapp chatbot is useless and you might as well spend ages going rounds but Eve was there to save the day! she is empathetic, a valued professional, with much thanks.

Very helpful and friendly staff. Flights were smooth and on time

Great flight, friendly crew member, faultless service by everyone

Very helpful staff at check in and all areas.

Very good as always

We were on time mainly. The only thing ,was coming home from Alicante we were slightly delayed and it was extremely hot in the departure tunnel and i passed out . A medic team were called,i was allowed on the flight after tests. My son was disappointed that none of the staff enquired if i was ok during the flight home ,they had been informed when i went on board that i was unwell ,but they had offered a glass of water as i boarded.

It was the first time I had travelled with Jet2 and I must say I was pleasantly surprised!
Going out it was seamless and the staff were wonderful
The only spoiler for me was on the return flight they had all four of their flights leaving at the same time which caused absolute mayhem at the check out and then again at security there must have been at least a 1000 people queuing
I understand that to give such cheap flights they need to cut back some where but to be honest I felt it was a big disappointment when it had started so well
I may try for another airline next time simply to avoid this situation

Flight was great cabin crew are very very good had an enjoyable flight

Everything went on time

The flight out was fine as usual other than having to wait in a queue for 1.5hrs to get through security at Rome airport. The flight back was less fruitful as we had to wait for 1.5hrs on board before being allowed in to take off. I was thankful that at Ebinburgh we were able to walk from the plane into security without stairs or buses and there wasn’t another 3 planes of passengers queuing. Jet2 still the best! Regs George

A little more refined than Ryanair