Jet2.com Reviews 137,161

Delays going out and coming back. Never the cheapest flight either.

The JET2 attendant wanted band me because the UK VISA was showing irregular on your system, however it was regular, I tried to explain it was ok and showed proof but still the staff argued with me saying I was irregular, almost I lost my flight because the employee was not well trained. The stress and bad experience I passed I dont desire to anyone. The staff was rude and not empathetic

The flight was great. Check in service fantastic. The staff at BHX were awesome. Will try to always book with Jet2

The friendliness of the staff, they are so willing and helpful. They always have a smile, nothing is too much trouble. Very approachable. The pilot kept us informed where we were and expected arrival time. Jet2 are heads and shoulders above everyone else !

I paid £850 for my flights, couple of months later they were £300 cheaper!

All the staff were friendly and helpful. My wife needed Passenger Assist and it worked perfectly.

It didnt help that the flight was a full 3 hours late leaving due to a sensor problem. The pilot said he was going full throttle to get us back as quickly as possible. Call me a cynic, but I suspect the principle motive was ro avoid arriving 3 hours late and triggering the compensation costs. This was achieved by about l0 minutes.
The reduced flying time resulted in less time to serve drinks and food, and then sell the duty free. These 2 processes were merged, and an offer of a free soft drink made, resulting in a high uptake on drinks, and delays as cigarettes etc were sold. We were in the middle of the cabin and as we were getting a coffee, the descent was announced. I asked if we would have time ro drink it and was advised yes by the same stewardess who asked us to sit in the emergency exit seats. The plane dropped quickly through turbulent clouds and it was clear that the coffees represented a danger. We should never have been given it. Bad call. We called another hostess over to take them away - still too hot to even start drinking. If there had been an emergency, there would have been scalding coffee getting in the way of opening the emergency exits and the safe passage out of the aircraft. H&S disaster!
The stewardess had also asked us what we would like to order. We stated 2 sandwiches at which point we were advised that all hot and cold food had sold out! Why didn't she take the front foot and say "I'm sorry we have sold out of food, but can we have snacks and drinks" before asking if there was anything we would like.
So we asked for a half price Twix but was told that as we hadn't bought the drink, this wasn't on offer! We were running 3 hours late and you are arguing a technicality! Get real.
We have always chosen Jet2 in preference to Easyjet and Ryan Air, and will continue to do so, but today was a PR disaster for you.
The rest of the family returned from Nice a week ago and their flight was delayed 2 hours. I dont know the reason.

Bit delayed going out but not for long as the pilot made the time up.

Great crew, comfortable seats with just about enough leg room, plenty of overhead storage for cabin cases. Outward and inbound flights left and arrived on time

Friendly and helpful staff. The captain held the plane to ensure all passengers could board following (lengthy) disruption at the passport control at Verona airport. The plane was clean, we were kept informed of progress. Booking procedure was easy.
Only comment re improvement was queuing system at Verona airport check-in: it was not the usual Jet2 ‘snaking’ line to get to the three check-in desks. Rather there was a separate queue for each check-in desk which meant you could end up in the “wrong” queue and waiting longer than other lines.

Flights to and from Pisa from LBA were on time and all aspects were first class. My only slight criticism relates to the crazy EU passport system. Whilst no fault of Jet2 asking people to arrive 3 hours before the flight (at Pisa return flight) and the check in only opening 2 hours before the flight needs addressing. Inflight catering on both flights was also very good. Tuna crunch sandwiches spot on!

The flight itself was good, and the staff were fantastic dealing with the issue that developed shortly after take off. Staff really helpful, and passengers kept up to date with the situation

First time great experience including On time service, friendly, well-trained staff, good prices.

We always fly with jet 2 when visiting Europe. We usually really enjoy the flight but this flight was a little disappointing. We were seated near the back when we usually get seats near the front and due to this we waited an hour or so to get served and when it was finally our turn, most snacks and beverages were sold out. We were delayed almost 2 hours on the return flight which was frustrating, especially as it meant we landed after 3AM instead of 1AM.

Lovely staff great plane

On Time, Staff very helpfull

As always jet 2 once again provided a first class service. My wife requires assistance at the airport and this was up to standard. Thank you ajet 2.

Always on time..no fuss and accomodating staff. Got covid on way back but cant say its plane. Should of worn a mask. Jet 2 always great price

Check in faultless. Cabin crew faultless. Service faultless