Jelly Frog Reviews 

Ordered Two hoodies for my young guns for Christmas,Both arrived quickly via Royal mail. Well happy with both, good quality,and good prices.Will definitely use Jelly Frog again.

*Update- The order did finally arrive a few days after I’d posted this review and Jellyfrog was subsequently helpful.*
I wish I’d read these reviews prior to ordering from this website, as unfortunately I’ve had a very similar experience to several others. It seems to be fraudulent/a scam.
I placed an order over 2 weeks ago, the money was taken from my account straight away. The good have not arrived with me and I have had no communication from the company despite emailing several times requesting an update and then a refund. I’m hoping they will do the honourable thing and both respond to my emails and issue my refund ASAP.

From today’s date, I have sent numerous emails to Phil, when I received my order there should have been 2 T-shirts in my order, only one arrived of which I must say was first class, he said I would be reimbursed but nothing , I have looked on site and they now have the other TShirt in stock, of which I thought they would send

I have not received my order and had no reply to any emails I’ve sent asking for an update!

Phil responded about 4 weeks ago saying it had been posted.

I have sent lots of emails in the last couple of weeks asking for a refund or the t shirt I ordered but I’ve had no reply

Either Phil has left the company, had a horrible accident or he’s lying

Update! Finaly had a reply from Phil it seems he’s ok and he has confirmed my refund.

Seems like if you leave them a review they get back to you almost instantly.

Thanks for refund confirmation but should have been a much better experience.

Just as a follow up to my email below.
I contacted my bank and they refunded my money.
So not out of pocket. No thanks to Phil at Jelly Frog who was never in contact again.
You have been warned !

Rubbish. Avoid this company. Took about 3 weeks of chasing to get any kind of confirmation, numerous emails that went unanswered, lots of excuses. My guess is this is a one man business run out of a garage, doesn't hold stock and orders in when he gets your order hence the delays experienced by myself and others. When my merch finally did arrive, one t-shirt was a crappy quality Gildan and the other too small. Couldn't be bothered to send them back as found the whole experience too stressful to bother.

Ordered a T-shirt a month ago, told order was received, money taken. Nothing received. Chased with several emails and heard nothing. Am now looking at taking this to the small claims court. I would avoid this company.

Problem now resolved and refund received
. Item not received. Emailed them and was told to contact them the next day if still not received. I did this but have had no replies to several emails.

***** update****
Today my T-shirt was delivered unexpectedly I might add!!! T-shirt is perfect but the company’s communication is poor, hopefully they can improve as they are probably a small company but that shouldn’t be an excuse, I would have given the T-shirt ⭐️ ⭐️⭐️⭐️ if it wasn’t for poor communication 👍
Seems like a scam!!! Ordered a T-shirt on the 29th October, no communication whatsoever, money taken out my account straight away, been trying to contact them but total silence, definitely a dodgy company!!! 😡😡😡😡😡

Great service and excellent products, I will definitely use them again

Great customer experience. Had to modify an order and they were very helpful.

Top job! I've been hunting for decent, high quality band tees for a solid price for years, and Jelly Frog is absolutely smashing it.
I ordered three t-shirts from them and sadly the third one wasn't in stock, HOWEVER.. Phil at Jelly Frog told me I could select something else, no fuss.and not only did I receive it in good time, but they threw in a free tee for any inconvenience I may have felt (I didn't feel any as Phil was amazing). Support smaller family run businesses where you can, folks. Life-long customer here for sure. Rock ON!

It takes them over a week to post things and then over a week had passed and I’ve yet to receive my t-shirt

Good product
Took a longer to arrive than ideal. No tracking number available via the Shop app.
Got no response from the company on first enquiry about delivery which was frustrating as it was a birthday present.
Wrote to the company again to query delivery and received a response the afternoon the T-shirt was delivered.

Ordered 2 tshirts on 25th September was told it was dispatched on 2nd October and it states on the website its send 1st class by royal mail.
I've emailed them on the 5th October as I hadn't received it to ask for an update, no reply. I've now emailed again asking again for an update or a refund and still no response

Just want to follow up the response I had

“ Reply from Jelly Frog
15 Sep 2023
Hi Matthew, we sent you an email regarding this yesterday and have offered a refund or a free replacement & mystery tee worth £16 as it sounds like the previous order is lost.”

I asked to have the T-shirt still and they just ignored me again and it’s been another 2 weeks and they still have my money

Scam! No t-shirts after 3 weeks. Do not order! It’s been 2 weeks since it was allegedly shipped, for 3 t-shirts? Don’t waste your money. I’ve requested a refund, yet to hear back.

Ordered a t shirt on the 23rd August was told it was a pre order. Now their website says how many have been sold this week and I still don’t have mine is annoying to say the least I got ann email saying it would be released a week later which is still three weeks ago and tracking number sent and received nothing! This seems to be a common occurrence on here by other reviews. In the meantime I have ordered two t shirts from eyesore merch and received both orders in three days!

Ordered a T-shirt (order number #4519) after a week had a email saying order dispatched but the tracking hadn’t updated on the website. I emailed after a few days and was told it was due for delivery the following day and if it want delivered to contact them again, after another week and after multiple emails no delivery and no response from them. Offered no help, no actual tracking and no option for a refund.

I love my T-shirt from Jelly Frog! The design is outstanding, and the quality is exceptional. I’ve given it 4 stars because my order experienced an untraceable delay. However, Phil from customer support swiftly responded to my email, reissued my order, and provided excellent service. I’d certainly choose their service again.