Jelly Frog Reviews 

SCAM. Paid for an item and 4 weeks past it was not even shipped. Everytime the say they will ship next week. When I ask how I can be refunded they ignore the question.

Do not order off these scammers I placed an order on the 22 September and still haven’t received it I’ve emailed and was told they will be sent out now they are blanking my emails as I still haven’t received my order

paid for item 19th september, havent recieved items and been palmed off with sending this week comment each time. currently on week 5. then ignored me for the last 2 emails ive sent. they were informed this was a birthday present for my daughter and still nothing sent. ive clearly been SCAMMED and all i want was my items or a refund. more so a refund at this point. absolutely AVOID THIS SCAM COMPANY and save your money.. i am contacting trading standards tomorrow if no refund is issued today

Great service , good prices and good choice of tees

DO NOT ORDER FROM HERE! Scam! Fake reviews!Pace an order 8 weeks ago, was told it had been lost in the post twice 🙄 then was told I would get a full refund, only thing I've had are generic emails, still no refund. Hopefully know one else looses money to them.Don't trust Phil.

Order was supposedly lost
Replacement supposed to have been sent
Asked for refund .. still waiting

100% SCAM took my £65 never got it shiped emailed back and forth kept telling me i never received a tracking number due to going out in a batch shipping XD been 2 months now should have been 5days 😂 no replies on emails and no communication DO NOT BUY

01/07/24 Placed an online order for 3 t-shirts and received an order acknowledgement email.

06/07/24 arrived and I hadn't received dispatch notice so emailed (4 full working days later after placing the order) to which I did receive a polite response the following day from Phil detailing their processing time of 5-7 days before they ship. It would've been nice to have additional info like whether they have the stock and were looking to ship shortly, or awaiting stock, will be ready to ship on the 7th day etc, rather than just detail their T&C's.

10/07/24 arrived and I still hadn't received a dispatch notification so I emailed again this time requesting a refund if my order is not going to be shipped by the end of the day. I received a polite reply, again from Phil, acknowledging the refund request with no indication of whether my goods were in stock, were being processed, or ever going to be shipped. I was only advised that the refund can take approximately 7 working day (and this is dependant on how quick my bank processes the payment). Again simply detailing their T&C's

16/07/24 No refund and no goods so emailed Jelly Frog agaaaaain. Received a reply from Phil the following day stating that the refund was processed on the 10/07/24 and i should wait 7 working days.

It's now the 22/07/24 and no refund. Emailed Jelly Frog agaaaaaaaaain and unfortunately felt I had to contact my banks fraud dept.

They seem like a really bizarre company to deal with. Should you contact them they do respond reasonably timely and are very polite but they don't appear to actually care about the element of commerce where they provide goods in exchange for payment, or consider that the consumer might actually like to know what is happening with their order. They just seem to take the payment and hang onto it until you ask for it back (hopefully it'll be returned), or maybe at some point in the future get around to sending the goods, maybe, who knows, it's a mystery. At no point was any information offered as to why there was a delay in sending out my order, whether they had the goods or if there was a problem with a supplier etc. I would've preferred the goods to a refund to be honest, but I'm not going to wait indefinitely with no understanding of when/if I'll get something in return. I'm all for supporting small independents, maybe even a one-man-band, but you really do need to communicate otherwise people won't have much choice but to assume they're potentially being ripped off.

I placed my order on 5/26/24, it’s now 7/12/2024. Haven’t received my order as well. Been in contact with Phil, supposedly lost in mail, at this point I just want my money back as well.

I ordered three Sleep Token shirts back in March when pre-orders were open. Weeks later, I received only one of the three shirts in my order. The packing slip stated that one of the other shirts wasn’t in stock at the time of shipment and I would be refunded for it. I then waited over a week and never saw a refund or the other shirt that I assumed was still on its way. I sent a support ticket about this on May 14th and was told that the missing shirts were now in stock and would be shipped out to me ASAP. All of my communication was with someone named Phil who never supplied me with a tracking number of any sort. It is now July 10th and I still haven’t received the missing shirts. I feel scammed and just want my money back. I was very patient and polite in the beginning when I was told there were shipment delays, but there is no legitimate reason as to why I haven’t received these shirts or a refund by now. I strongly suggest avoiding purchasing anything from this company if it’s at all possible to get your merch elsewhere.

Website is easy to navigate and when tee-shirt arrived it is great quality. Loosing a star due to shipping time. Took almost 3 weeks to arrive which is slow for a UK company to deliver to N.I.

Well happy with my hoodie. Will definitely be ordering again from them. Customer service were also helpful and quick to respond to my inquiries.

Initial order did not arrive and Phil in customer services explained it must’ve been lost in the post. Offered a free mystery gift as an apology. Delivery took 22 days from initial order but did arrive (with mystery gift). Quality of shirts are very good.

No order received in over a month, 1 email reply saying sent out in a batch but no tracking number given and now any further emails ignored. Have requested a fraud dispute with credit card to get money back. TOTAL SCAM AVOID!!

Avoid - take payment but don’t ship items or respond to customer queries. 27 days since ordering - no item & no refund. Item still showing as ready to ship, not dispatched in Shop app.

Three emails sent to customer service email with no response to any of them. After fourth email claimed item was shipped and “lost by Royal Mail” however no dispatch info was sent and item still showing on their tracking as ready to ship and not sent.

Happy to take money and then not deliver goods, or respond to order queries or refund.

Ordered 2 hoodies June 3rd, 2nd July now, not received what I paid for, despite numerous emails to him he wont give a refund, claiming new stock due in. Absolutely diabolical customer service.

**Have read how to write a useful review and decided I cannot write what I really want to write. However my experience with this company has left me feeling like I have been mugged in daylight.**
DONT USE THIS COMPANY!!

Ordered an item as a gift nearly 2 weeks ago. The item was to take abroad when I leave in a weeks time. Sent 2 emails asking where my tshirt is and explaining the situation and not got a reply from either of them. Terrible customer service and will not be buying from them again. Shouldn't be advertising that items are shipped in 5-7 days if they cannot fulfil that service.

Two weeks after ordering my item still hadn’t been shipped, after a chasing email it was shipped the next day, all good in the end.

It was a bit of a wait, but with it being festival time we understood. Really good quality t shirts and at a good price.

Very understanding when ordering,quick delivery.Will definitely be buying again from here .