JDWilliams Reviews 

SCAM AVOID this company ! Next day delivery is a SCAM. I paid for next day delivery, waited all day! Nothing turned up. Getting through to customer service, took 40 mins. Then they say the order will now move to 4-5 day delivery service. It’s a scam to get your order and money.

Debt notice received, but I have had nothing from them, and the debt is from 2023. Seems to be a fraud, I have no idea why they are demanding money from me. Looking at the reviews, I think they are in serious trouble. They make it very hard to make a complaint, and I am now worried someone has fraudulently used my details.

Quick and easy to make payment

JD Williams has purchased debt from Home Essentials - read their own reviews, fraudulent accounts and poor customer services are common reports on trust pilot for home essentials)
JD Williams continue to harrass me fro some debt they claim I owe Home Essentials. Whilst I was a customer to Home Essentials, I had paid the account up to date and cleared payments for items I purchased. Then I noticed a mark on my credit file. it turns out, that JD Williams has been reporting that my account is unpaid and I owe thousands of pounds, so I log into the account, and notice address on there that I have never lived at. I asked what address these items were delivered to, they cannot see that information. and I cannot see any orders on the online account as it only shows orders that have been placed within the last 6 months. Very weird. I have complained, and theyhave not got back to me. So I called them today 3 times and they hung up on me 3 times, mid call. I will try again 1 more time before escalating to my legal rep. I advise anyone else with a similar experience to do the same.

Cannot find any way to leave a review for a top bought from jd williams so doing it on here.Bought a top from this catalogue and I tried it on and decided to keep it,but when I wore it I have noticed that one 3/4 sleeve it shorter than the other and the elastic is slightly tighter than the longer sleeve.This is so annoying to wear.Sorry I didnt send it back now.So annoyed there is no way to leave a review.!!!Put me off buying any more clothes from them now.!!!!

I have had an account with JD Williams for years, and have always made payments on time and had plenty of available credit. Out of the blue, I received a letter from a debt collection agency saying my account has been sold them. I have tried phoning customer service several times, but each time the people on the other end have said they cannot hear me. I suspect the call centre is not in the UK. I will write to them, but judging by other reviews on here, this will be a waste of time.

Twice items were "lost" boht JDW and the courier passed the blame back. Rude customer service, refusing to confirm via email what was agreed. Added to the fact their clothes are often poorly made and overpriced, I'm out after 30 years of being a customer.

This is a massive scam. Opens account in your name for no reason then continually put the phone down on you. Painful but will have to gey legal on this. Horrible Horrible business.

When i log in with password etc.Its fine but when they want to send a code to my email, that's the problem. I can't getvthe code and then get back to the log in page. I tried numerous times and then they blocked the account.This is so frustrating.

Very happy with this

My order is always right & quick delivery making a payment online is so easy too

Have given up on this company and will close my account after having been a long term customer. Their recent ‘upgrades’ to their website are atrocious. Search function doesn’t work. You spend ages looking for an item you know they stock, to be stonewalled at every turn. Their customer service appears to have been outsourced to South Africa, and they just do not give a damn about the service they offer, which isn’t even second-rate. Dreadful experience with them. Returned items aren’t refunded either, so beware.

I purchased 2 armchairs from this company , ive had the chairs for 9 weeks and quite frankly they are diabolical, the firmness has gone out of cushions , the inserts of cushions have been ripped and glued before I got them only discovered this when wanted to wash covers . They sent a furniture "expert" to examine the chairs whom agreed with me that the armchairs should have lasted longer than 9 weeks ! However his report said nothing wrong with the manufacturering of the chairs therefore tough luck get on with it ! My words not theirs , so ive wasted over 500 pounds and now we have nothing to sit on as they are so uncomfortable its unbearable . I am totally disheartened by the service I have recieved from JDWilliams and their lack of empathy .

Paid for next day delivery and item didn't arrive contacted customer services and was told I have to wait 5 days !!!! How can you charge me for next day delivery then tell me to wait 5 days,what a rip off, will never use j d Williams again ! After reading reviews on this site this seams to be common practice and an easy way to boost profits !!!

I rarely leave reviews, but this has been one of the worst customer service experiences I have ever had.

I ordered a Habitat Malta Corner Sofa Set from JD Williams on 20 June because the advertised delivery date of 29 June meant it would arrive in time for a family event on 5 July.

The delivery was delayed without explanation and, as a result, we had no furniture for the event we had specifically purchased it for.

When the order finally arrived on 6 July, it was unusable. Instead of receiving the two different packs required to assemble the furniture, both boxes contained the same pack.

From that point onwards, the customer service was even more disappointing than the delivery. I was repeatedly told to wait for updates, my complaint was escalated multiple times, and I was promised management callbacks that never happened. Every time I contacted JD Williams, I was given another promise and another waiting period, but no one took ownership of the issue.

After finally reaching the Executive Complaints Team, the proposed resolution was simply to collect the incorrect goods, refund the money they had been holding since 20 June, and suggest that if I still wanted the furniture, I should place a completely new order.

In other words, after three weeks of delays, missed commitments, unusable goods, and hours spent chasing a resolution, I was expected to start the entire process again.

Mistakes happen. What defines a company is how it responds when things go wrong. Unfortunately, JD Williams consistently failed to communicate, failed to honour its commitments, and failed to provide the level of customer service that any reasonable customer should expect.

I cannot recommend JD Williams based on my experience.

I find their payment approach harassing and aggressive. My payments are never late. Yet I am told to PAY NOW. I get constant reminders of their LATE FEE. Why do I have to receive this type of mail when I pay my account? I got a letter saying pay your account NOW but it was weeks away. It becomes distressing for a person who is very careful with their accounts and makes sure it's up to date. I approached them with a complaint and they felt they had not done anything wrong. I regret opening an account with them and I wouldn't advise it at all. The person that answered my complaint said ' we cannot honour your complaint we have not done anything wrong'. They also tried to phone me when I had notified them that I am deaf. Just awful.

Two parcels in the space of two weeks have not left the the local depot, all currently considered lost in transit. I implore anyone ordering online to avoid retailers like this, that use Evri. After the first parcel was lost, rather than issue a replacement I had to purchase it again myself incurring futher costs. Multiple phone calls and escalations have yielded nothing except extended 'investigations' resulting in no outcome. They are a complete shambles of a company.

They charge you interest and £12 late fees. The quality of clothing is extremely poor which fades very quickly avoid buying clothes from this company . When rang to complain about the high interest charge they were taking without me realising which means you dont clear your balance