JDWilliams Reviews 

I had problems signing in, I contacted JD Willliams, who explained I had contacted them during covid to explain I had lost my business due to covid. I paid off my debt. I was told my account would be reactivated. Just tried to access it, surprise surprise its not working. Why say something and do nothing

Ordered a fan 3 days ago and only just now recieved a message saying it is out of stock. Why keep it on the website?

Just stay from this company. If I can give 0 i would do it.

They charged me on check out more than is total of my order.
They charged me for delivery although is free to parcel shop.
They do not read e-mail and reply only with everything written in their terms.
Lost me precious time, will never buy from them again, my account is now closed!

Easy to pay, no difficulty at all.

So what I’m gonna say is I do not trust JD Williams I wouldn’t ever buy anything from them again. I owed a little bit of money. I was trying to pay it off. I get paid on a certain date. They wouldn’t take it on the certain date, but take it out whenever they feel like it and then because I’ve got myself in a situation where I had to pay this back was trying to sort it out with JD Williams and they’ve sold my debt onto another agency. Let me just say something JD Williams. I won’t be paying nothing towards you or paying anything to the people that you sold the debt on. I’m absolutely disgusted and I don’t think JD Williams should be a selling company. Trust me when I say this do not buy anything from them do not get yourself into a situation that I did because it’s not worth it I will not be paying nothing towards anyone for you to sell my debt onto someone else for them to call me and demand that I pay in full is an absolute joke. I’ve never been so disgusted in my life that I am now.

Placed an order for a fan for a babies room, could have ordered it from multiple sites but chose this one due to it having the soonest predicted delivery.
Order was cancelled with no communication, only found out because I chased the order. Was still getting notifications from courier that they were expecting the order and pending payment was still showing.

Spoke to a team member and they informed me that they didn’t have stock to deliver the item, in which case they should never have accepted the order because I would have just ordered elsewhere. Now item is out of stock completely from all other retailers and we’re now in a heatwave.

Helping me clear my balance easier

Poor experience. Paddling pool ordered last week to be delivered on Friday.
Nothing turned up.
Package is apparently with evri.
Jd customer service response was a stock email asking me answer questions answered in the first.
Will not use again.

Ordered for next day delivery(wouldn't have gone here otherwise).

Order cancelled next day, no email to confirm.

Called CS who said I will get a response to the issue in 5 day.

Nice one JD, 0/5 - never again.

Excellent service as always thank you

I’ve been trying to get an Item collected for return since 24th May, it’s now 22nd June, and still waiting. Don’t bother ordering off them, customer services are useless.

Hopeless. Dont bother with them. Supplied a product with missing parts. Rang customer service. They just took my details and said I would be recontacted in 3-5 working days. I had mistakenly thought they would have dealt with the issue and either sent a replacement or sent the missing items. Waste of space. Customer service protocols shockingly bad. But from a more trusted retailer who looks after their customers.

Sent me a offer for discount code.
Doesn't work. Checked what was included. At first said need to spend £3 more, so spent another £12 ,then said Doesn't recognise code.
Why send offers lol

Item left open/damaged on my doorstep missing all packaging. Customer Service!!! OMG!!! Did not exist, emailed and emailed and emailed, and sent photo's like dealing with abot!!!!!!!!!!
Will never use again, nightmare!!!!!!!

Picked a company that has good customer service, this was not the cheapest, so thought I would be ok, but this was not the case... One star is to many, stay well
clear!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1

Although my items didn’t suit me and I had to return them, I thought I’d review my experience after seeing a lot of negative comments. I found the returns process very easy. From the moment the returns label was printed and scanned by the parcel shop, I immediately got tracking emails from JDW. Within a couple of days they had received the items, then they inspected the items a couple of days after and finally the refund was received the following day. I can only talk about my experience and it was very positive.

Just the most appalling after service!! Bought a table and 4 chairs,first box open both chairs damaged so didn't open anything else. Rang next day to organise a return 4 emails and 6 yes 6 calls later we still have the huge boxes in our tiny old people's flat!!!
4 staff have more of less called me a liar about replying to their emails,I replied within minutes. The distress this has called us is intolerable. This company STILL alsohave our £320!! We can't cope with this stress,were pensioners and can't believe we are being treated this way. PLEASE I beg you AVOID JDwilliams!!

New trainers vanished by EVRI ordered next day and 4 days later no trainers still - cannot even get a reply from Evri or JD Williams to get a refund or find where - suspect they have been stolen !!!!!!! DO NOT USE EVRI THEY ARE LIARS say tried to deliver at 9.41 am and building locked but doors wide open at work and 50 people in building and that day i was on reception lies lies lies from EVRI

Like a few reviews on here goods arrived damaged. First they said it was the couriers fault then they said they would refund. Three weeks in and we are still in a tussle. Courier to pick up not coming when JD Williams said they would and very unhelpful customer service from Kautha. Apparently unable to provide supervisors details because of GDPR.