Jaycotts are an amazing company! Nothing is too much trouble for them. Helping over the phone with a sewing machine issue and advice regarding products and availabilty. Ordering and delivery are usual... See more
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Have bought a few things from Jaycotts over the years but this time they surpassed themselves for customer service. I asked a question about a ruffler foot I was interested in buying. They came back t... See more
I am very pleased with Jaycotts today! Late on Sunday evening, I ordered some Jersey sewing machine needles, required urgently to repair my granddaughters trousers. They have just arrived.. First clas... See more
Great customer service and speedy delivery. My delivery address was incorrectly set (my fault!) I sent a mail via their contact system and received a reply first thing the following morning acknowled... See more
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My first order with Jaycotts and I’m…
My first order with Jaycotts and I’m delighted. Arrived in less than 24 hours from placing order. Loved how it was packed with tissue patterns. Will be using again and again and again.

Reply from Jaycotts Sewing Supplies
What can I say- excellent from order to…
What can I say- excellent from order to delivery and choice of products!!!
I am not a very confident user of…
I am not a very confident user of internet ordering. However when I saw a selection of patterns I on Jaycotts decided to take the plunge. The very easy and straight forward way of ordering was ideal for me. Then the orders were delivered extremely quickly. The communication to keep me informed of my orders really assured me I had done things correctly.
I highly rate the service and will look forward to ordering again.
C. Wheatley.
Prompt delivery and excellent customer…
Prompt delivery and excellent customer service. Will definitely buy from them again.
Jaycotts excellent company
Very good price and delivered quickly I will certainly buy from them again. My order was Gutermann Extra Strong polyester Thread 100m.
ooooo I'm actually here just to comment…
ooooo I'm actually here just to comment on how smooth the ordering process is online.
That was a truly stress-free transaction. The website is so simple for the user; there is even a little map on the 'Thanks for your Order' page, that shows where your order will be delivered to.
Brilliant:)
Can't praise and thank the staff John
Can't praise and thank the staff John, Christi, Alex. Enough for their help and advise! Nothing is to much trouble and no question is a silly question. Highly recommend Jaycoots! 5 stars plus 2.
Sharon Payne
If you could give 6 stars
If you could give 6 stars, that's what I'd be doing now.
Zips. Such a complete range AND availability. That's important - other zip sellers often don't actually have the zip type/length/colour in stock and ready to post … but Jaycotts have never let us down AND they ship instantly. Really, if I need a zip tomorrow, and we're talking quality zips here, provided I put my order in at a sensible time, it arrives the very next morning! Really can't fault that. So SIX STARS to the lovely team there.
What great customer service
What great customer service, quick response to my emails assisting me in sourcing a birthday present for my wife. Item arrived very quickly and very well packaged. Definitely would recommend and will be my first port of call in future

Reply from Jaycotts Sewing Supplies
I ordered 2 Burda patterns (40% off) on…
I ordered 2 Burda patterns (40% off) on Sunday last and my post was here on the third day! Wonderful partnership of Royal Mail & Jaycotts. All in good order
Jaycotts are THE BEST!
Jaycotts Sewing Supplies are the very best in the business!
They have time to help you out!
They are oh so pleasant & helpful!
If you make a mistake then they go out of their way to resolve without charging you for the error!
Their goods are excellent & seem to have everything you might require.
Jaycotts have made my sewing life easy!
Did I tell you how wonderful they are?
The impossible IS possible
We need a really obscure zip for a rush order - in stock with Jaycotts - quick, easy order and what's this - it only arrived in the post the very next morning!
Not the first time either - every order placed with Jaycotts has been handled with lightning speed for total satisfaction. Unreservedly recommended

Reply from Jaycotts Sewing Supplies
Just What I Ordered
I ordered some zips as replacements for fleeces and jackets. The website was straightforward to follow. I received timely emails. They arrived in a couple of days. They were packed well in a cardboard envelope with a delivery docket enclosed. The type, size and colour were exactly as I ordered. The quality was good. Perfect. Yes, I would use them again.
Excellent service
Excellent service, very fast shipping, order completely correct. Great prices too. Will certainly use them again!
Amazing customer service!
I had a problem with some thread breaking. I e-mailed Jaycott's and within two days they refunded the price of it. This is amazing customer service.
Brilliant company
Brilliant company. My late Mum always bought from them. So when my machine had problems I got in touch with them for help.
Right from the start they were so helpful and friendly. I took my machine in and as promised had a call when it was ready for collection.
I will certainly contact them again. The Chester showroom is a treasure trove of machines, patterns and sewing aids. Fabulous! Very happy to recommend.

Reply from Jaycotts Sewing Supplies
I absolutely love this company
I absolutely love this company. I order patterns from them all the time, very easy web site and payment page. My patterns arrive within 24/48 hrs on average. They email me with updates....what more could you ask for. 5 star company that others could learn from.
Excellent service
Excellent service. I ordered 4 items for my wife, for Christmas. Delivered AM Tuesday, no issues at all. The items all appear to be of good quality, my wife researches things she wants so i know she will have looked into these closely.
Very happy customer and would recommend Jaycotts to anybody
Fantastic service
Fantastic service! The machine I wanted was out of stock so they rang and offered an alternative at the same price. My machine was delivered the following day. No fuss. Couldn’t have been more helpful. Delighted to recommend them and will use them again myself.

Reply from Jaycotts Sewing Supplies
Fantastic service and excellent…
Fantastic service and excellent customer care. So impressed with the zip I ordered. It arrived within a day and much quicker and easier than going out to the local shops. Jaycott’s have exceeded my expectations by a mile and I would certainly use them again. Thank you Jaycott’s.
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