Jawbone Reviews 

I purchased my first Jawbone in 2014 and really liked it but after a year or so it did break and of course it was out of warranty at that time so I had to buy a new tracker in April of 2016. Now this one has broken as well and I was so glad that it was still under warranty but I'm unable to get ahold of anyone it customer service. I have opened two cases via their website no response. The contact number on their website is no longer active. So after reading all the other horrible reviews it seems like Jawbone is no longer in business so therefore I'm out more money to go purchase another tracker when this one still had two months warranty left on it. Obviously a horrible company and if they treat their customers this way it's probably best that they are out of business. That could be the reason why they're out of business.

Bought a jawbone up2 which defected after a couple of months. I have contacted them by e-mail countless times and never received a reply. There seems to be no phone number to contact them on. The one number I did find gives a recorded message stating that there is no longer customer service in uk or europe. Not much use. So basically I have wasted money on the up2 that only lasted 2 months. I'm sure i'm not the only one.

Been calling Jawbone for over a week and a half. Having problems with syncing. Have not been able to use my band in that amount of time. I've sent an email every day and get the same standard will contact you as soon as possible. The phone has been busy nonstop. They absolutely are the WORST company I have ever dealt with with customer support. Although I love the band, I have an UP2 I would never buy another one just for the support problems!

Appalling customer service and non-existent response to broken and faulty product within three months of being replaced. I originally purchased a Jawbone Up24 which was replaced when it stopped working at under one year. The replacement, an Up2 has also broken within 6 months. This time however despite multiple attempts to make contact via the support pages on the website and providing the serial number there has been no response. The phone number is unavailable and it isn't possible to message the company direct from other social media sites. Reading other reviews it's clear that I'm not alone. Money wasted and no option to resolve the issue.

I got an up 4 for Christmas. Great until a week ago. App was faulty and now my band doesn't work tried contacting by phone; it says 'unable to make your call, try again later.' Thoroughly disappointed and disgusted.

I have emailed the customer service dept, I am sure it does not exist, just a shambles rather like their product RUBBISH. Never would I buy a jawbone again. I have bought 2 and they both failed to work....

Up 3 stopped working after only 4 months (both mine and my husband's). Reported fault and received an email suggesting various fixes - none of which worked. Have been trying to get hold of Jawbone since October to have the item replaced. They don't bother to respond to emails and the customer service telephone number doesn't connect. This is the 4th Up I've had in 2 years with 3 previous models also breaking but replaced under warranty.

This product is poorly made and I can only assume they are unable to replace the products under warranty any more as they have run out of money! It's a complete joke. I would not recommend dealing with these people under any circumstances - buy a fitness tracker from one of the other brands. If it was possible, I would give these people a worse than zero rating.

Shipped back a defective mini jambox 5 months ago and was told a replacement was coming....nothing! No response, They are horrible.

The band to my UP2 broke three times within a year, they replaced it twice then ghosted me after that, they literally don't even have a help number anymore. Worst customer service I've ever received.

I'm waiting since November 2016 for jawbone to respond to my query and nothing. All of my emails are ignored, no one get back to me. UP3 I had broke in 2 places after 7 months of use and I was using it only to record steps and sleep, never use at the gym. It's a shame they don't care about their customers. I switch to Fitbit and found it much better in every way (including customer service).

I contacted Jawbone three times over the last month through their website and haven't received a response. My current Up3 was purchased about five months ago; well within the 12 month warranty period. After spending hours going through their recommended solutions, it remained unresponsive with its Android app. At first I asked for their help to resolve it, with no response. Then I requested a replacement two weeks ago. Also no response. This was actually my second UP purchase; this one from their website. The first was a Groupon deal for an UP2. It was about half the going rate of other activity trackers. That worked for a few months and also stopped working. Since I generally liked the look and functions and it wasn't too costly, I thought I'd try the UP3 with more features. This was more costly and I expected it to work, at least through their warranty period. Obviously not the case and now, NO RESPONSE OR CUSTOMER SERVICE! Be very careful with this company.

Worst product/customer support ever. Was promised a replacement band October of 2015 and we'll now no one answers or responds. Do not purchase a product from this failed company!!

Jawbone has officially exited the fitness tracker business. Don't bother with customer service. If you have a fitness tracker, you are using a product that no longer has any support nor warranty nor nada. Either duct tape it, glue it or dump it. Consider it a big dinner you had and the money is gone.

My UP3 strap broke after a few months of use. I emailed the company via the website and was asked further information, which I provided. Almost 3 months later, and having sent multiple emails to them, I still haven't had a response. I really liked my device, however I've moved on a more sturdy brand. Best advice - avoid like the plague.

I can only reiterate the opinions of other users' totally unacceptable experiences. My Up3 physically broke after only 8 months gentle use. Jawbone were then contactable by 'phone and replaced the unit with a new one. Eight months later exactly the same has happened again, but now Jawbone have withdrawn telephone support and completely ignore you if you use their online support contact facility. They should be ashamed of themselves, you pay good money for a product that is clearly not fit for purpose and they demonstrably dont care about their customers or their responsibilities.

I'very been a loyal customer for years. My band would break they would replace it. WHAT HAPPENED? I've been waiting for a replacement for 4 months! I've emailed, tried to call numerous times....I really liked their product too. I'm very disappointed with Jawbone! Time to jump ship and try an alternative band. YOU REALLY DISAPPOINTED ME JAWBONE!!!

Very poor experience with the UP band from Jawbone. It continuously broke & had to be replaced & now Jawbone will not even respond when I contact them to report yet another broken UP band. Very poor recent customer service.

Been waiting since Oct 2016 for replacement, after reading others complaints guess I'm not going to receive it...never buy jawbone products again!!

I bought my UP3 last April, and after mere 3 months of normal use, it just broke down. I thought it was just bad luck, so I went ahead to their customer service. Three guys asked me the same questions again and again before telling me that my replacement request is approved, but then told me I should wait up to 9 weeks to have it shipped. So I waited, after nine weeks, I wrote to ask about the update of my replacement, and they don't even reply my email again, not even an auto-reply. I called, their customer service phone was also suspended. The company may not even exist anymore. So no matter how good a deal you may find on Jawbone, DON'T BUY IT!!!

I have been a long-time user of the Jawbone UP2 and even though I've had several replacements due to the band breaking or just not working, the most recent experience is by far the worst. My most recent band I purchased myself after my previous band broke (it had been replaced twice by Jawbone for being faulty). I'd only had it 6 months and the strap broke; the day before the strap broke the app stopped syncing. I'd emailed them about both issues in 2 separate emails and it's been a month with no contact. I tried again to email them and asked for a response to both issues. Nothing came back to me. Too bad, because I was a big supporter of their product and their customer service and recommended them constantly. No more. I've moved on to a different tracker and app. Good riddance to a faulty product and ridiculously terrible customer service.