Jawbone Reviews 

I ordered a product on 12/22/22. As of this date, I have not received it or gotten any updates since January 1st! There customer service isn't bad because IT IS NON-EXISTENT!! DO NOT BUY FROM THIS COMPANY!

Jawbone went out of business in 2018. Beware, there are still companies selling their products. (AMAZON to name one)
They will not work as they all require apps that do not work on devices with OS newer than 2017.
I love my up 24, The app works on my ancient Galaxy note 10.2. Too bad the co went bust.

Don’t have much to add that hasn’t been said. My UP2 broke within the warranty period. They said they would send me a check. It never came. After months of contacting customer service and being told it would be sent soon, I filed a BBB complaint. They never responded. Terrible company.

I really don’t like that they have stopped their app and support . If they are liquidating- is this problem our the customers ??
On moral grounds , can’t they at least keep the support and app live for existing customers.

I was once a big fan of jawbone and have 3 up24 in family - I really liked the quality of product and the data collected. But the way company has been behaving - it is really sad .

The founders are moving to another business - they plan to get funding for new business now . But what about consumers ? What is the guarantee that they won’t run away in next business too.

I bought my tracker about 3 years ago now. The customer service initially was really good as I had consistent issues with syncing and the strap broke so I got a replacement tracker. However, the tracker strap broke a second time and I have been emailing them since - for almost 2 years. They promised to send me a refund cheque and I never got it. They kept saying it was on the way but I never got it and they stopped replying to emails. Beyond awful customer service and product. I would NEVER buy from them again!!

I have only just recently purchased my Jawbone Up as it was recommended to me as I didn't want a fitness tracker that was like a watch. I really wish I had read the reviews before making my purchase as I only had it for a week before it stopped working (23rd May), I had no idea why it wasn't working properly and tried to find some kind of contact at Jawbone but could never even get on their website. I now know that their server has been down and they have gone into liquidation. I now have a totally useless fitness band and will have to go out and purchase something else now. Very annoying

Shocking company. After going bankrupt little to no communication was haven out as to what would happen to current fitness trackers and the ongoing service of their app. No one to contact. Sync not happening with app but eventually a solitary message declaring that the transition period would cause some disruption. But no timeframe given yet you can still purchase the fitness trackers but what is the point within service. Utter disgrace.

Presumably the reason my tracker is no longer connecting to the jawbone app, as of this morning, is that the company is in liquidation. No support available at all, so device is now utterly redundant. I shall miss having the information at my fingertips, but am glad not to have paid the market price; no warning to potential customers on Jawbone's website. Shameful.
Update: appears to be working today(25.5.2018). No idea what is going on with this....

Worst customer service ever!
In 2016 my strap broke . I sent all information but didn´t hear anything.
In July 2017, they wrote that i had to sent all again.
they wrote that I would get a refund, but I never received anything, and every time I write to them, they promise that the check is on the way!

NEVER buy a Jawbone product - Is is crap, and the customer service is not existing.

Jawbone has decent customer service but are hampered by a product that by design will fail often within a year of the user starting to use it. Customer service will replace a unit with a new one, but they neglect to explain the basic service items that could help the experience head and shoulders above just "Oh, I'll send a warranty replacement"
#1 all jawbone's have some form of charging mechanism the up 2, 3, 4 had a series of metallic contacts on the bottom that could magnetically attach to a USB charging connection. OK, so far, the problem is that the contacts that are used to connect to the usb dongle will, over time, get various forms of dirt, dust, dead skin, in the areas where the contacts are located. Common sense would to explain to the CSR's or have a FAQ explaining how to clean the contacts. But, they don't do that. Unfortunately, by the time someone realizes what the problem is the band has been dead for weeks making the band unable to be recharged. If this is a limitation of the battery, or some function within the firmware I don't know, but even though I attach the band to the dongle and it reads as charged as soon as it is removed it is dead, and there is no way to cause the battery/band to go thru a maintenance cycle to potentially restore the battery function. That being said none of the other fitness trackers (such as fit-bit) are any better in regard with the product to be used in the way it is intended. That being fitness, things that cause the wearer to sweat, get wet, and are being used 24x7. This means the design must be definition be able to endure these conditions on an ongoing basis. It isn't reasonable for someone to remove a fitness band when going into a pool, running in the rain, or sweating in the summer heat. B+ for effort on the customer service, but F on product design and basic self user troubleshooting techniques. This is essentially a throw away product and one of the problems with our growing landfill problems. Technology is only good if it is functional for the long haul. 1 or 2 years is not long haul. 7+ is long haul and should be the expectation we all place on our electronics otherwise we squander our planet's resources on poorly designed and manufactured products that do no one any good.

Unreal. In October I sent them all of the information for the refund needed for a band that broke in less than four months. Since the time I have received very nice notes about how sorry they are and that they have had some issues with processing payments BUT that as soon as they get it together they will send me an email letting me know the check is in the mail. It is now the end of January...no check, no response...horrible.

Jawbone filled the bankruptcy on Jully 2017. Of course, they are "protected" when they do not pay salaries, or suppliers. But hey opened a NEW business with EXACTLY the same name ! For "medical" purposes they say.

Warranty is not assured anymore. Sellers put the fault on the manufacturer. And the manufacturer is slowly killing their server. Without their server up, the jawbone bracelet is useless. It is a jawbone down bracelet.

What a joke business.

This company has been truly unprofessional in handling my issue.
The strap on my band broke. I was still in warranty. I am no exaggerating when I say that I contacted them in April, and as I write this in December they are still screwing me over.
They no longer had my band to replace, so offered me a refund. Great. To this day I have not received anything. I have followed up many times and each time they say they are having issues with the refund cheques. Issues yeah whatever you just don't want to pay me. Why offer a warranty?
They are an awful company and everyone should AVOID AVOID AVOID!

Could be a good product, if it wasn't so badly manufactured by such a poor company! Customer service...I don't think they even know what that is let alone try and practice it! They should be shut done immediately for misleading consumers! AVOID!!!!

Up3, stopped working with 4 months, contacted Jawbone directly for warranty claim, finally responded after 7 MONTHS! Then to claim that it the warranty wasn't valid as it was bought via Amazon (listed by Jawbone as an authorised retailer), but not fulfilled by Amazon, therefore the warranty is invalid! IT'S YOUR PRODUCT, IT'S FAULTY, YOU SHOULD REPLACE IT REGARDLESS OF WHERE IT'S BEEN BOUGHT FROM!!!! BASIC CONSUMER RIGHTS!!!!

Broken strap within a year. Sent photo, plus online purchase order from Currys PC world which they refuse to accept as proof of purchase. Completely unacceptable. Terrible product and service.

i dont know if i can give them zero. this is absolutely a scam company. i got my jawbone as a gift and the battery is dead since i open the box. i have the warranty but the customer service told me it does not cover since it was sold in china. really a piece of junk. they don't want to talk to you on the phone. i think it is because there is too much complaining. please don't waste your money on this junk. i threw mine in the trash. i believe this company is going to bankrupt soon

Jawbone have gone down in my estimations. I had excellent customer service a year or so ago. This time around when I have an issue with my up2 they say they can't replace without proof of purchase. The only thing I had was their invoice for my replacement band but because this was dated pre July 2017 they didn't have it on their system.... now they won't replace. Shocking given their own incompetence.

The server has been down for 3 days followed troubleshooting still not working they suck. There is no working phone number to speak to a person. Terrible waste of my time. Ticked off in pa

Wish I read these reviews before purchasing my Up2. I purchased the Up2 from Amazon. Have loved it and not had any issues until now. It wont charge so wont sync so wont work. Followed the trouble shooting problems on the app. Still doesn't work. I then emailed the customer care and they are saying that its not covered becasue I purchased it through amazon. They included a link to show what companies are included and amazon is on there. They say as its through a 3rd party from amazon its not covered. Talk about a feeble excuse. They have been so unhelpful and verging on rude. No help whatsover. Have raised a complaint but needless to say haven't heard from them. Avoid Jawbone at all costs!

$150 band was broken in less than a year and I’ve received no compensation or adequate customer support.

My UP3 band was broken in July 2016 and I opened my first ticket using Jawbone support page on July 20th, 2016

I was asked for detailed information about the issue on July 21st and provided it on the same day. After that, I received the following reply from Jawbone Customer Care:

"I appreciate you responding those questions for me. In this case, I will go ahead and transfer your case to the proper international department so that they may better assist you"

I didn't receive any further notifications about the status of my case so I asked about that (wrote a reply to Joe's email from Customer Care) on August 25th but received no response.
After that, I wrote an email to support asking about my case on August 30th.

I got an email from Jawbone Customer Care on August 31st, which was asking for the information I already provided: proof of purchase and shipping details. So I sent all the information asked again on September 2nd.

I received no response so contacted support via email again on September 9th asking about the status of my case. But again, received no response.

After that, I wrote to support 5 or 6 times, I wrote to Jawbone social media (Facebook, Google plus). Few times I was asked for detailed information about the issue and proof of purchase again and provided that again.

My eligibility window passed on September 1st, 2016, one month after I contacted the support, provided all the information about my issue and received the reply about transferring my case to the proper international department from Jawbone Customer Care.

At last Jawbone support contacted me few months ago but I was told that my "eligibility window for my tracker to be replaced had passed". But, again. I opened my first ticket using Jawbone support page on July 20th, 2016, 1 month before warranty eligibility window expiration.
And the final letter from support (September 19 2017):

“Unfortunately because of a previous system migration we no longer have the information from any previous correspondence.

At this time we can only proceed by the information we have on the ticket which shows the warrant being outside the eligibility time frame.
We apologize for the inconvenience in this issue and hope that you understand.

At this time we will be closing this ticket and you should receive no further correspondence from Jawbone Care”

They didn’t even ask me to forward the previous correspondence, which I obviously can do.