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Japan Experience  Reviews 

20,776
•
TrustScore 4.5 out of 5

4.6

Travel & Vacation
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Rated 5 out of 5 stars

Die bestellten SIM-Karten wurden innerhalb von 3 Tagen zu uns nach Hause geliefert. In Japan haben wir die Karten aktiviert. Alles sehr gut beschrieben. Die Verwendung in Japan lief ohne Probleme. E... See more

Rated 5 out of 5 stars

I recently ordered an official translation of my Belgian driver's license through their website. The entire process was seamless and very clear, from the instructions to the payment. I accidental... See more

Rated 5 out of 5 stars

Instruction were excellent. download and printing tickets was easy. Details in the "Bag size for overhead baggage storage" was essential ( we actually bought a slightly smaller bag than we had int... See more

Rated 4 out of 5 stars

The product itself is nicely created for users who are likely to travel extensively in Japan in a short window. The ease of buying and the facility to cancel if plans don't go well is outstanding. How... See more

Company details

  1. Travel & Vacation

Written by the company

Since 1981, we have been a leading tourism company specialized in providing a wide range of travel experiences in Japan. Our mission is to become the go-to brand for anyone who loves Japan and wants to experience this wonderful country to the fullest. We sell a variety of products to our customers traveling to Japan : individual and group tours, Rail Passes, activities, excursions, train tickets, accommodations, SIM cards, etc. More info on our company and products, on our 5 languages website: https://www.japan-experience.com/. In March 2025 Japan Experience also acquired FTC, a DMC specialized in large group tours in Japan, and in 2022 opened Irasshai, a 800 m2 Japanese concept food store in the center of Paris (https://irasshai.co/).

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

21K reviews

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4.6

All reviews

(20,776)

4,233 reviews in the last 12 months

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Rated 4 out of 5 stars

Everything worked fine with delivery of…

Everything worked fine with delivery of wifi hotspot. It was delivered to our hotel with a good deception how to serve it back. Minus one start because of the hotspot itself. Even in Tokyo with best connection the internet was quite often extremely slow. I was not even able to browse the internet

21 February 2026
Rated 5 out of 5 stars

The pass works but you have to work it

The pass worked as advertised. Of course, many of us Americans are not accustomed to using public transportation, so there were some minor problems. Changing train lines and sometimes even terminals is confusing; Tokyo is notorious for this because there are several different train lines under separate ownership. The longer distance Shinkansen trains were great and worked much better if you went to the JR office in advance for a reservation. You could travel pretty much anytime in an unreserved car but you may not get a seat. They would only have 2-3 cars on an 8-12 car train for unreserved seats. The pass is fairly expensive, so potential buyers really should use the JR calculator to input their travel plans to see if it is worth buying.

27 February 2026
Rated 5 out of 5 stars

Great service & products when touring Japan!

Great advertisement and rates on products. Easy to order off the website -- I ordered Kansai area pass, Kansai-Hiroshima pass and the pocket wi-fi. No issues whatsoever. Directions were clear and easy to follow for foreigners, pick up and drop off for pocket wi-fi was simple and easy and even came with an extra charging block, charger and usb cable in case we needed it!

17 February 2026
Rated 5 out of 5 stars

Very helpful

Very helpful! I had to adjust my ticket to a later time of the same day. They helped me right away! Would highly recommend them.

14 February 2026

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