Jamendo Reviews 

328
TrustScore 2.5 out of 5

2.4

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Review summary

Created with AI, based on recent reviews

Considering 36 reviews, most reviewers were unhappy with their experience overall. Many customers reported significant delays and non-payment of royalties, with some waiting months or even over a year for their earned money. Reviewers frequently mentioned that their attempts to contact customer support resulted in generic, unhelpful responses, or complete silence, despite their music continuing to be licensed and used. This lack of transparency and communication regarding payments and account balances was a major source of frustration for many artists. However, some customers also noted that payments eventually arrived, even if significantly delayed, and a few appreciated the platform's ability to promote their music to a wide audience. A small portion of people also felt that the support teams were responsive and that the company ultimately kept its word on payments, despite the long wait times.

What people talk about most

Payment

Customers had negative experiences with payment, with many reporting significant delays and even non-payment... See more

Response time

Customers consistently express disappointment with response times, frequently receiving vague, templated, or... See more

Service

Reviewers highlight negative aspects of service, with many expressing frustration over unpaid royalties and... See more

Website

Reviewers mention ambiguous feedback about the website, with some recalling it as a great platform in the... See more

Customer communications

Consumers find contact to be ambiguous, with some reviewers reporting quick responses from support and... See more

Reviews shaping this summary

Rated 2 out of 5 stars

About hundred songs as artist were disapperead by catalog of Jamendo Pro : i don't receive any answer. Jamendo Sues Nvidia and Suno for songs. It was a good platform borned with good intentions... See more

Company replied

Rated 2 out of 5 stars

There has been such a decrease in royalties and payments quality. For example: as a netlabel, one of our artists is waiting since May 2025 for a payment, which stays forever in pending state. Wh... See more

Rated 3 out of 5 stars

UPD (10.02.26) A month later, the situation was resolved successfully, and the royalties were paid, but this only happened after an official notification was sent to Jamendo's partners, so... See more

Rated 3 out of 5 stars

EDIT: I just received my payment and got some insight in why this could happen. This is why I adjusted my review. I'm still a bit disappointed that it took so long, but I'm still happy, that... See more


Company details

  1. Music Publisher
  2. Hobby Store
  3. Live Music Bar
  4. Music Store

Written by the company

Listen and download over 700,000 exceptional tracks from over 45,000 independent artists across the globe. Whatever your musical tastes, you'll discover exciting new music at Jamendo. All content is Creative Commons licensed.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

328 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 21% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.4

All reviews

(328)

46 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great website

Very good website where I have had my music tracks for years. It's still there even though I'm not really active anymore, so I'm very happy with that! The problems I had with the website were quickly resolved when I got in touch and everything is working fine again.

23 July 2023
Unprompted review
Rated 4 out of 5 stars

Good

I feel good in the jamendo music family...
always attentive to the needs of the composer and present throughout the sector.
I would improve the web page and the ability to upload files

30 May 2023
Unprompted review
Rated 4 out of 5 stars

Great website

Great website.
It doesn't seem to do updates frequently. It looks very outdated. The minimum limit for withdrawing is too big.

29 May 2023
Unprompted review
Rated 4 out of 5 stars

Jamendo is amazing site which I love…

Jamendo is an amazing site which I love so much, it has given me so much confidence in my beat making and through their synclicensing program I have started making some from my beats, even though their percentage can still be improved. Finally their I.T crew is very swift and efficient and their quick response to emails is something I really appreciate.

27 May 2023
Unprompted review
Rated 5 out of 5 stars

Outstanding Customer Support

The prompt attention I recently received from the Jamendo support team about a glitch in the listen/download counter was outstanding. Overall, the Jamendo site has proven to be an outstanding platform to host and provide music to the public.

1 April 2023
Unprompted review
Rated 1 out of 5 stars

Jamendo does not pay authors

I have been a composer of music on Jamendo since 2016. Everything was great and I enjoyed working with them.
But for the last 3 months they just don't pay me money. Music is my main income and I need my hard earned money. Every week I write them emails but they respond with the pattern "we understand your dissatisfaction...please wait a little longer". They don't describe the problem or say exactly what happened.
I want clients to know that the money you pay for licenses to Jamendo doesn't go to the author of the music. Jamendo, I hope you see this and finally answer my letters not with a template, but with a clear and intelligible answer when I need to wait for my money.

22 March 2023
Unprompted review

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