jaja is a good card to have. Recognized everywhere and very speedy payments at usage. The credit limit is good but could, perhaps, be a little bit higher as life is becoming more expensive and purch... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have had other cards which I applied for on line, but in my experience this has been the best so far. I was pleasantly surprised how easy and straight forward the whole process was, always kept in... See more
Company replied
Only 4* as the guidance during signinv ip was incomplete. I intended to take advantage of the transfer to pay off another credit card. The whole process to sign up etc was well ofganised and was 5... See more
Company replied
Straight forward setting up on the account, my experience as a more mature person, not Tech 100% savvy, everything was so easy no hassle no need to phone anyone, everything explained so easily. The se... See more
Company replied
Company details
About Jaja
Written by the company
Hello 👋 We're Jaja and we're on a mission to shake up credit and liberate our customers from needless complexity, wasted time, and frustration.
We're making the credit card experience simpler, more enjoyable, more intelligent – treating customers fairly and putting them back in the driving seat.
Find out more at jaja.co.uk
We're making the credit card experience simpler, more enjoyable, more intelligent – treating customers fairly and putting them back in the driving seat.
Find out more at jaja.co.uk
Contact info
PO Box 10782, LE18 9HS, Wigston, United Kingdom
- www.jaja.co.uk
4.5
Excellent
16K reviews
Asks customers to review
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Easy application process
Easy application process, card took longer than expected to arrive.
Sensible starting credit limit and app easy to use
21 June 2026
Reply from Jaja
Hi Lawson!
Thank you so much for your fantastic feedback! 😊
We're delighted to hear that you found the application process easy and that you're happy with your credit limit and our app. We understand that waiting for your card to arrive can be frustrating, and we appreciate your patience. We're always working to improve our delivery times. 💳📱✨
Thank you,
Shannon
Easy application process
Easy application process, card arrived quickly, app user friendly and responsive to queries
20 June 2026
Reply from Jaja
Hi Marie,
Thank you so much for your fantastic feedback! 😊 We're thrilled to hear that you found the application process easy, your card arrived quickly, and that you're enjoying the user-friendly app. We're delighted to know we're meeting your expectations! 🚀
Thank you,
Shannon
The whole experience has been good
The whole experience has been good
Easy application
Well laid out
Only thing I would like is on the app an easy way to see when payment is due.
20 June 2026
Reply from Jaja
Hi there!
Thank you for taking the time to leave your Trustpilot review! We're so pleased to hear you've had a positive experience overall, and that you found the application process easy and the app well laid out 📱💳✨
We really appreciate your feedback regarding making the payment due date easier to find within the app. We understand how helpful this would be when managing your account, and we’ll ensure your feedback is shared with the relevant team.
Thank you again for sharing your experience with us!
Kind regards,
Shannon
Reply from Jaja
Hi there 😊
Thank you for your lovely feedback! We're so pleased to hear you've found JAJA fast and convenient to use 💳✨
We really appreciate you taking the time to share your experience with us 🚀😊
Thank you,
Shannon
Reply from Jaja
Hi there!
Thank you for taking the time to leave your Trustpilot review! We're so pleased to hear you're happy with your card and that you're finding it practical and useful 💳✨
We really appreciate you sharing your experience with us and taking the time to leave your feedback!
Kind regards,
Shannon
Reply from Jaja
Hi Michael,
We are so happy to hear that you had a great experience with us. We appreciate your positive feedback! 😊
Thank you,
Shannon
I would recommend JaJa Easy to apply,quick acceptance,all done…
Easy to apply,quick acceptance,all done on line
12 June 2026
Reply from Jaja
Hi Robert!
We're so pleased to hear you found the application process easy, with quick acceptance, and all conveniently done online! 😊 Making things simple and straightforward is exactly what we aim for. 🚀
Thank you,
Shannon
Easy & fast application
Easy & fast application. App is straightforward & easy to use. Applied in order to do a balance transfer yet once approved it then didnt accept transfers from one of the companies I wanted to transfer from, would of been helpful to have a list provided prior to making the application, hence the 4 star rating not 5, apart from that, all good
12 June 2026
Reply from Jaja
Hi there!
Thank you for taking the time to leave your Trustpilot review! We're so pleased to hear you found the application process easy and fast, and that you're enjoying using the app 📱💳✨
We really appreciate your feedback regarding the balance transfer process. We understand how disappointing it must have been to find out after applying that your transfer couldn't be completed with your previous provider. We appreciate that having this information earlier would have been helpful, and we’ll ensure your feedback is shared with the relevant team.
We're glad to hear that, aside from this, your experience has been positive, and we really appreciate you sharing your thoughts with us!
Kind regards,
Shannon
Didn’t confirm acceptance or denial…
Didn’t confirm acceptance or denial when it tells you to create account asks comfort credit card number which your not given so have no idea what’s happening
1 July 2026
Reply from Jaja
Thank you for taking the time to leave us a review. We're sorry to hear about your experience. We’ve reached out to you via your in-app message centre, which you can find by going to More > Help, to discuss this further. We're here to support you and help resolve the issue.
Don’t ever use ASDA Credit card by jaja
One of their products “ASDA CREDIT CARD” don’t ever take that card, they are very unprofessional, they are misusing the ASDA brand name because the customer service and product, it’s been 4 months, my card got blocked, don’t know the reason, since that day I am trying to contact them but no one is on the other side to respond, they are charging extra monthly payments automatically now I have deactivated the DD just waiting for them to contact me, worst customer support service.
2 April 2026
Unprompted review
Reply from Jaja
Thank you for taking the time to leave us a review. We're sorry to hear about your experience. We’ve reached out to you via your in-app message centre, which you can find by going to More > Help, to discuss this further. We're here to support you and help resolve the issue.
0% balance transfer deal
0% balance transfer deal, went through very quickly. JA JA keep me informed with my balance, very efficent
1 July 2026
Reply from Jaja
Hi Paul!
Thank you for your fantastic review! 😊
We're thrilled to hear that your 0% balance transfer went through quickly and that you find our updates on your balance efficient. We're always striving to keep our customers well-informed. 💳✨
Thanks for choosing JAJA, we appreciate your support! 🚀
Thank you,
Shannon
Reply from Jaja
Hi Buccio!
We are absolutely delighted to hear that you find the credit card excellent and very helpful! Your positive feedback truly means a lot to us. Thank you for sharing your wonderful experience.
Thank you,
Shannon
Pleasantly surprised!
Edit* I would like to thank Agne for investigating my experience with the customer care team, they read this review and investigated and took action, I’m pleasantly surprised that a company has taken time to listen to a customer and do something about it
Changed from 3 star to 5 star
Thank you Agnes!!
This isn’t a bad credit card as long as you don’t have to call customer service
Having just got off the phone with the rather rude zain, it’s 3 stars instead of 5
It seemed like I was bothering him a little too much on a Wednesday morning, he decided he wanted to raise he voice a little and give me attitude when all I was doing was asking questions over a disputed payment
I’m asking for help Zain…sorry it was too much trouble for you
Terrible customer service
7 January 2026
Unprompted review
Reply from Jaja
Thank you for taking the time to leave us a review. We're sorry to hear about your experience. We’ve reached out to you via your in-app message centre, which you can find by going to More > Help, to discuss this further. We're here to support you and help resolve the issue.
Fast easy application process and a…
Fast easy application process and a simple to use app!
11 June 2026
Reply from Jaja
Hi there!
Thank you for taking the time to leave your Trustpilot review! We're so pleased to hear you found the application process fast and easy, and that you're enjoying using the app 📱💳✨
Making the experience simple and straightforward for our customers is really important to us, so it’s great to know this has been your experience.
Thank you again for sharing your feedback with us!
Kind regards,
Shannon
Great Service
Jaja made booking my vacation very easy with very easy and simplified with just the necessary checks and no unexpected hassle
11 June 2026
Reply from Jaja
Hi Tahira,
We're so happy to hear that booking your vacation was a breeze and that you experienced no unexpected issues. We aim to make the process as straightforward and hassle-free as possible!
Thank you,
Shannon
Reply from Jaja
Hi there 😊
Thank you for your lovely feedback! We're so pleased to hear you've found our service reliable, with fast responses and helpful support 💳✨
We really appreciate you taking the time to share your experience with us 🚀😊
Thank you,
Shannon
Straightforward and Easy!
Easy and straightforward application process, with an equally easy to navigate app. Jaja has great offers and monthly goals to motivate users. I highly recommend this company and card.
30 June 2026
Reply from Jaja
Hi there 😊
Thank you for your fantastic feedback! We're so pleased to hear you found the application process easy and straightforward, and that you're enjoying using our app 💳✨
It's great to know you're also enjoying our offers and monthly goals, and that they’re helping to keep you motivated. We really appreciate your recommendation and kind words about JAJA 🚀😊
Thank you,
Shannon
AVOID
AVOID
I've had my card maybe a month and a half, I haven't got close to using up my balance - have had direct debits on and they were paid on time and suddenly, without warning - my card was blocked! It's been blocked for around 3 weeks now with them saying an investigation will take 2 weeks, and every time I try to live chat them - they just reply with the exact same copy + paste message saying they will get back in touch and never do!
It seems others are having the exact same issue too, so something weird is definitely going on, and I would avoid at all costs in the meantime.
30 June 2026
Unprompted review
Reply from Jaja
Hi Mike, thank you for taking the time to leave us a review, we are sorry to hear about this. We did try reaching out, but unfortunately, we were unsuccessful. If you wish to discuss this further, please don’t hesitate to reach out via live chat. We are available Monday to Friday, from 9 AM to 5 PM, and will be happy to assist you.
Reply from Jaja
Hi there 😊
Thank you for your lovely feedback! We're so pleased to hear you find JAJA a reliable company and that you've had a positive experience with us 💳✨
We really appreciate you taking the time to share your experience with us 🚀😊
Thank you,
Shannon
Great comunication when i had a small…
Great comunication when i had a small problem . Easy to join has well
30 June 2026
Reply from Jaja
Hi there 😊
Thank you for your lovely feedback! We're so pleased to hear you had great communication when you needed support and that you've had a positive experience since joining us 💳✨
We really appreciate you taking the time to share your experience with us 🚀😊
Thank you,
Shannon
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